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ION Solar

8.0

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User Reviews

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Star Rating

4.0

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1,077 Reviews

Review Breakdown

5 grade

67%

4 grade

11%

3 grade

6%

2 grade

3%

1 grade

12%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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MaryBeth Miles

18-panel ION Solar finalized. ION did:permits,documents,work,approvals,inspections & ION paid. We saw a significant reduction in energy bills in 2 months. Thank you, ION Solar, for a job well done.

4 days ago

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Reece Geml

Process was very easy from the moment we discussed the options with our representative, Elias S. They update you every step of the way, and complete all the work for you.

5 days ago

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sherif sherif

I recently had a solar system installed by IONSolar, and I'm thoroughly impressed with their service. From start to finish, the team demonstrated professionalism and efficiency. The customer service was top-notch, with quick responses and proactive updates that kept me well-informed throughout the process. They were always on top of tasks, ensuring that everything was handled smoothly. What really stands out is their attention to detail. They provided all the necessary information upfront, making the entire process transparent and easy to understand. Additionally, the mobile app is excellent – user-friendly and a great tool for monitoring the system’s performance. I highly recommend IONSolar for anyone looking to transition to solar energy. Their timely installation and outstanding support have made the entire experience exceptional. Kudos to the team for their hard work and dedication!

2 weeks ago

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Jorge Salinas

ION guided us through the process. Everything went just as planned.

1 month ago

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Deidre Knight

When we got a new house, we know we wanted solar panels. Within only a few months of moving in, the solar panels were installed and looked phenomenal! We worked with Jacob and Olivia and both were helpful, kind, and kept us in the loop. The install team was also polite and cleaned up after themselves, including sweeping the house!

1 month ago

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Maggie Miller

The process is very long but very worth it.

1 month ago

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Emmitt

Time from start to finish was painless and did not require much of my time !

1 month ago

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Dana Lawrence

Ion Solar has the worst sales culture! PLEASE PLEASE PLEASE do not disturb people who have clearly placed No Soliciting signs. No clue if you have a great product but STOP BOTHERING PEOPLE AT THEIR HOMES who have asked you not to. I have requested several times since 2023 to be on your Do Not Knock list. So please don’t tell me to ask again! Their door to door sales people have harassed me so much at home with clearly posted No Soliciting signs that I actually got Ion Solar to buy me a large red NO SOLICITING sign last summer. I escalated multiple complaints to them each time a sales rep disregarded our clearly posted signage. I am completely at a loss as to why an Ion Solar sales rep knocked on my door just now. Walked past a giant bright red no soliciting sign that blocks my walkway, didn't regard the additional No soliciting sign on my door and proceeded to knock anyways. Will be reporting this again to Better Business Bureau, FTC and their corporate headquarters. I get you need to make a living and I have respect for sales people and solar power but stop interrupting me at home! Ion Solar - What are you doing systemically to address this issue?

2 months ago

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Brandon Vaughan Norfolk, VA

Ryann was a great sales person and the Ryann team install was amazing

2 months ago

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Marco Ruiz

I hated my experience with Ion. I don't recommend their services. I wish I could provide negative stars. I was promised Benefits that will not occur and despite the representatives that I spoke with. My grievances were dismissed, and Ion made no effort to make things right. I was the guinea pig for my cul-de-sac, because a few of my neighbors want to go solar. I will not recommend Ion. I understand mistakes happen, but no one tried to make it right. If that was an example of the service I will receive in the future, I'm not looking forward it.

2 months ago

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Jacob Parenti

I recently had the pleasure of working with Ion Solar for the installation of 17 solar panels at my home in Colorado, and I am beyond thrilled with the entire process and the outcome. From the very beginning, Ion Solar stood out with their exceptional communication skills. They ensured I was fully informed and comfortable throughout the installation process, from initial consultation to the final switch-on. There was never a moment when I felt out of the loop or uncertain about the next steps, which is a testament to their commitment to customer satisfaction. One of the aspects I was particularly impressed with was how Ion Solar handled all the necessary paperwork and approvals with the city and power company. This can often be a daunting part of any solar installation, but Ion made it completely hassle-free for me. Their team demonstrated a deep understanding of the regulations and requirements, ensuring everything was in perfect order without any delays or issues. The professionalism and expertise of the installation team were outstanding. They were not only knowledgeable but also very courteous and respectful of my property. The installation itself is a testament to their skill and attention to detail - it looks fantastic and blends seamlessly with my home's aesthetics. Most importantly, we were able to start generating power from day one, which was incredibly exciting. I cannot recommend Ion Solar highly enough. Their dedication to providing an excellent customer experience, combined with their technical expertise and efficient handling of administrative tasks, made the entire process a breeze. If you're considering going solar in Colorado, Ion Solar is undoubtedly the way to go.

2 months ago

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Grisel Miles Petersburg, VA

It was a pleasurable experience working with ION Solar. All staff members were courteous, knowledgeable, and professional. The installation from start to finish did take a few months, but it was expected, especially with an older home.

3 months ago

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W P

This was absolutely the worst company I’ve ever dealt with! The salesman sold a product and made guarantees about a market he knew nothing about. They are not upfront about any cancelation fees, and their communication both within the company as well as externally is HORRID! I started this process 6/8/2023 and did not get everything completed to operate until 2/9/2024. The initial site survey should have been completed on 6/13 but ended up being rescheduled multiple times for various reasons. They blamed the weather, but it was a sunny day, the guy did not show up another time, and eventually an entirely different technician took over to get the site survey completed which was some time around August. At this time is when I requested things to be canceled and was bullied with this cancelation fee despite the issue being with ION and their technicians. This was the overall trend with everything else that followed, the actual installation was rescheduled, the inspections were rescheduled, check for permits was sent to the incorrect place, etc. This led to me missing a lot of work/money and it was just an entire mess. I'm still not satisied with ION as the salesman guaranteed my panels would be on the front of the house instead of the back. Overall, I regret every giving ION the time of day.

3 months ago

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Alan Stein Parker, CO

A really great team and truly extraordinary communication throughout the entire process. I could not be happier!

3 months ago

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Jason Dana Las Vegas, NV

The first time Justin came to our house he answered all of our questions and was patient with us. After the first meeting, my wife and I decided now was not the right time and he understood. A few months went by and I reached back out and once again Justin answered even more questions. We decided to go through with it and am sure glad we did. Justin and the team at Ion Solar are awesome. They never seemed bothered when I would call or email them asking more questions. They were also very great at keeping constant communication with me letting me know what the next steps would be even up to once we had permission to turn our solar on they sent me an email showing me how to turn it on. If you are unsure about solar or what company to go with I most definitely recommend Ion Solar. Side note Justin even gave me a recommendation for my parents to get solar in California as Ion does not operate in that state. Justin went above and beyond!

3 months ago