No hassle experience. Contractors showed respect and did work swiftly and professionally. Good job

Avoid this company and its parent, Sunrun, at all costs. It's almost impossible to reach anyone who know what he's doing. I have to answer numerous questions on the phone before being put on hold, and then I'm often disconnected. When I do reach someone, I have to start from scratch, then get transferred to another person and start from scratch again. Clearly, the company has put no effort into customer service, or is run by someone completely incompetent.

I wish I would of went with this provider but instead made the dumb decision to get panels through Sunnova. This company came out as well and was really knowledgeable and nice. They are also always at the stores doing presentations for the panels and have always been super sweet too.

Before merging with Sunrun their customer service was horrible. They sometimes didn't call you back or if they did it took them days to respond. They at one point wouldn't add extra solar panels even though we were using more electricity than the previous owner. I had to call back many times just to get them to install the extra panels. They also told me that I was in my second year of the lease even though I was still in my first. They were a bad company. I have not had to deal with the new owners' customer service dept. as of yet so I will not be able to give a review of them.

This was my first experience of installing solar panel. So I asked them too many questions but they answered all of my questions and cleared my all doubts. Their workers are also very polite and helpful. Overall my experience with Vivint solar is 10/10.

Great team and quick and professional install!

Having their panels will cost you more than not having solar at all. Their customer service line is unhelpful, won't let you finish a sentence, and very heavily accented. Making a deal with a devil might be a healthier option than using Vivint.

Worst decision I have ever made going with VIVINT!!!! Where do I begin.... If Jeffrey Dahmer, Theodore Kaczynski and Ted Bundy were my neighbors and looking for solar I would not even recommend Vivint to them! First it took about 6-8 extra weeks for my panels to be turned on after the install then they said it would. Second they said we would not have a pigeon problem because the panels were so low profile and close too the roof that pigeons would not get under them. Guess what we had a pigeon problem, then they wanted a couple hundred dollars to install pigeon guards. Now we noticed a couple of high electric bills. We called them and they said "Oh you are not producing as much electricity as we originally calculated." ( They also said at the time we purchased them that they would be monitoring this, which they clearly were not.) Anyway they said they would start looking into it and call us in 3 business days, they did not. We had to call them back and they said the call did not get "processed" correctly and they would call us back in another 3 business days. I have had 3 houses in 2 states and have never had this poor of customer service.

The installers, Danny A , and Mario, plus 1-2 others were: Prompt, professional, courteous, friendly, informative, and did a real good job. Cleaned up after themselves

We are so happy from the approach from Joe S. explaining how are bill works and leading to the process. Also how quickly everything got installed. We are so excited!

The worst customer care I've ever encountered, probably after DMV. We're trying to take over an account on the house we're buying, we need to update the name on the agreement, so we had to email 5 different addresses, no one propper answer. Attempted to call many many times, no success. If you're VERY lucky, you can get a hold of someone on the phone, who is incredibly incapable of even understanding your problem, and also not even located in the US. The people who answer your call from customer service are located in Phillippines. And they don't speak English properly. They don't understand your street name, even the way you spell the letters. The phone line wasn't even connected properly. And it broke twice, I had to spend two hours only to get someone on the phone. Another woman answered the second time, I couldn't even hear her because of the wind noise coming from her background. She also didn't understand what I'm saying in English, let alone understanding my problem. And that call also broke. I asked her where she is, and no surprise, she is also in the Philippines. Unbelievable. Good job Vivint Solar. One star is even too much for you.

THE WORST COMPANY I'VE EVER DEALT WITH. DO NOT USE THIS COMPANY. Their products FAIL and their service is a complete joke. It took over 9 months for the system to get installed and operation and 6 months after installation, the Inverter failed - it hasn't operated in over 2 months and they are still billing me for the monthly rental fees. UNREAL.

I don't even know where to start VIVINT SOLAR has been the worst company by far. Their so-called salespersons never gets back to you. I had to call James and he would not call back or return texts and some guy called Skyler was no help either after speaking to him about my solar getting approve and connected with Pg&E waiting over two weeks and he doesn't get back to me. What kind of people are they hiring for these companies just a bunch of frauds just like the salespersons that work for these companies.

Had them since 2016. Roof leak Jan 2021 they removed panels after we HAD to pay them $500 for removal/reinstall. Supposed to reinstall April 19 bc only one install team in all of AZ even though our roof was recoated within a week of removal of panels. April 19, they showed up, said they didn't have right tools, left. Couldn't get in touch with anyone and they finally called in May to reschedule, for AUGUST. August came, they confirmed NINE times and then called day before to reschedule again for two days later, then they no showed. Case manager said they were on site reinstalling as she emailed me. They weren't. Panels have been in our side yard for EIGHT MONTHS going on NINE. No one is returning calls, case manager is ignoring us, and our utility bills have been nearly $1000 a month without the panels. DO NOT DO BUSINESS WITH THIS COMPANY.

So far it’s been great. Regular updates about the process and installation was timely and professional. I’m still waiting for the panels to begin working to tell if it’s worth my while. Nevertheless so far so good.