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Vivint Solar

5.9

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Star Rating

3.1

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1,181 Reviews

Review Breakdown

5 grade

42%

4 grade

10%

3 grade

2%

2 grade

5%

1 grade

40%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Luis Valcarcel

I want to thanks Nadieshka M for the Excellent service and communication with me and my wife in this process, you're the best.

2 years ago

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jerry hollie Oceanside, CA

Been a customer for a long time. Reached out to them about my current bill asking to review it for I felt it was too high. After sending 1 years worth of SDG&E bills they inform me there is no difference in my usage. I wrote back disagreeing with them and stated since my install I have replaced house heater, replaced old spa that was not energy efficient, kids moved out and the wife and I both work and not home during the day. So how can my energy usage not drop? I have 27 panels for a 1300 sq inch home. My brother has 20 panels and a 3000 sq foot home. Go figure. They have yet to respond to my issues. Bottom line, look somewhere else.

2 years ago

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Andy Riddle Fayetteville, NC

After my past away I called these people. They said I would have to buy out the contract or transfer to new owners. Otherwise they will lean the property so it can’t be sold.don’t trust this company ever!!!!!!!!!!!!!!!!!!

2 years ago

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Joseph Shorewood, IL

So far so good. No complaints. Good company.

2 years ago

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Julio Robert Apple Valley, CA

Good Customer service, just got my Solar panels installed.

2 years ago

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Robert Guerrieri Toms River, NJ

The most incompetent people I have ever met in my life. This is my last resort to speak to someone who can actually transfer my ownership. It has been over 3 months since I bought my home maybe someone will call me back. I plan to blast you on every review I can find until this is handled. Robert Guerrieri

2 years ago

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James Michael Fauci Saugus, MA

a nice gentleman came to our house from Vivint ( Isiah S. ), good guy, but we were told (in hindsight) a massively exaggerated story about our solar savings. Our installation occured on August 3, 2018, and was up and running nearly 13 MONTHS LATER! Now the cake topper is that we get bills from Vivint that are Higher in the summer!! After being told that the most electricity is being produced in the summer, we expected lower energy cost ... not higher. BTW, still receiving bills from National Grid. If you are searching for the ABSOLUTE WORST SOLAR EXPERIENCE, you have come to the right place. Anybody BUT VIVINT/SunRun. The one star is to complete the review, but they actually deserve zero. If I could remove the panels myself, I would, and scrap the metal.

2 years ago

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Dale Berridge North Las Vegas, NV

Very expensive take over of a previous solar contract. Inability to get a bill to pay from either Vivint or Sunrun websites or apps resulting in "past due" status of my bill. In less than a month I've been bombarded with calls about a bill I wasn't able to view or pay due to "bugs in the system" caused by the switch to Sunrun. I have been responsible for this lease for less than a month and after many calls and requests for a bill I can pay I've received notices through the Sunrun app (finally) and e mail that the amount is over $450!!! FOR LESS THAN A MONTH! I can understand why the previous owners were so eager to get out from under this very expensive and disorganized catastrophe of a company and lease if their experience was similar!

2 years ago

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James Doran San Jacinto, CA

The sales person was very knowledgeable and forth coming as well as transparent. He provided detail process information and program information. We did not get very far in advanced notice of installation. The installation was quick and courteous. The team was not in our way. They picked up their garbage fairly well. I was not happy with some of the post install patch work that needed to be done although there will be another team to do that in mire detail, as I understand.

2 years ago

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Jeremy Furman Colorado Springs, CO

I am not sure where to start on my experience with Vivint Solar, so I will just start with this. My experience with Vivint has with out a doubt, been the worst experience I have had with any single company. For those wanting just a quick review, do not use this company. Including a reasonable amount of time to file the paperwork due to covid and possible staff shortages, it took them almost 10 months to finish the process. Throughout the process, they failed to meet their own set expectations, and repeatedly shifted blame to other companies for issues they were suppose to take care of. The technicians have been horrible (up until the final one that got everything working) – and the customer service has been worse than some of the big cable companies. No exaggeration needed. If you want more specifics, here they are. It is a bit of a story so get ready. I purchased my home and was moved in by the end of December 2020. That purchase included a Solar system installed by Vivint, which were installed prior to moving in. As of 9/28/2022, they have finally been turned on. When the system was first sold to me, I was told it would be a 2–3-month process, including any delays that may have been a result from covid. It wasn’t until the 3-month mark that I even had a service technician come to my home to, what I thought, was turn the system on. Turns out, the process had not even been started. You see, they had not put on the proper stickers which was required to submit the paperwork to my energy provider, and this had delayed them three months. At this time, I attempted to contact my sales agent to request information on what was happening. I left multiple voice messages, E-Mails, and text messages to their work addresses, with not a single response. When I call the direct customer service line, I get transferred on average 2-3 times until someone figures out how to get me to the ‘New Home Builder’ department. Of course, it’s not someone that works in my state, so they say they will look into it then usually do not get back to me. I do want to note however, I did get one manager out of California who stayed in contact, and at least attempted to get me information. Sadly, there wasn’t much more they could do about it. Big props to that manager for at least trying. June 21st, 2021 (so another 3 months) I received an email saying they had site approval and would be submitting documentation to my energy provider. When I called to ask questions about this, I was informed that they were communicating with the energy provider to ensure proper documentation was submitted, and that was the cause of the delay. I contacted the energy provider regarding this, and at this point they still had received zero contact from Vivint, including any phone discussions or paperwork. July 21, 2021 - One month later, I received a text message from Vivint (not a phone call mind you, just a text) stating that the issue with my energy department is working on being resolved and I am now being moved up to a “Priority”. As of August 6th, I received a notification from my energy provider that they had received the documentation and I needed to do signatures in order to move forward. Those were done immediately and sent in. So now, we are at 8 months from install date, for Vivint to submit the correct paperwork. September 3th, I finally got authorization to operate my panels from the energy company. Excited to finally have my solar turned on, I followed the steps emailed to me only to find out that there was no solar being generated and there was an issue with the system. I contacted Vivint and my new rep that texted me, multiple times, and was told that a technician would call to schedule. I did not get a call to schedule until September 23rd. Three weeks after that request was submitted. The tech then tried to schedule me a few weeks out and after a little discussion, I was able to get him to show up earlier. Turns out, the installation was not done properly, and a few more things needed to be turned on. The final technician was great. Leave it to the guys on the street to apologize for their company’s poor business practices. The tech made sure everything worked and got me fixed up and running in no time. And in case you were wondering, I was so passed angry at this point that I made sure I was as polite as I could be to the service tech that showed up. This wasn’t his error, even though he tried to take responsibility. This is an abridged story. I won’t go into much detail about the hold times, constant phone calls for answers, or the multiple emails and text messages giving me status updates that were inaccurate. This was a horrible experience, and unfortunately, I was left with little recourse since the panels were installed so early. If you decide to go with Solar, avoid these guys at all costs. Unless you want to wait almost a year for paperwork to get processed. -Jeremy F. Furman

2 years ago

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Anirban Das Vernon Hills, IL

Right from the initial discussions to the final installation, the process was very smooth, we were well informed and our questions and concerns were clearly addressed.

2 years ago

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Justice Halsey Alexandria, VA

This company has dishonest sales tactics and horrible customer service. Don’t believe their lives. They will say anything to make a sale

2 years ago

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Chris Raum Goose Creek, SC

The salesmen are very friendly, but use very aggressive and predatory sales tactics to try to get you under contract as fast as possible. The actual product is extremely overpriced. The average cost in my state for solar panels is $2.90/Watt, and the contract their salesman convinced me to sign was for $4.50/Watt. They trick you with this too, by showing their price with the tax rebate, comparing to the cost of other solar panels without the tax rebate. This is a borderline (if not) fraudulent sales tactic. Then they delayed the installation 4 times over 2 months before I finally did some digging, and realized just how much of a scam Vivint really is. Called off the contract the next day. I'm glad that I got out before it was too late, but if they hadn't pushed back the installation date multiple times, I would have never known. I still had to pay a few fees, but a few hundred dollars is nothing compared to paying $42,000 for a $12,000 system and maybe $4,000 of labor. Got a better system for less than half of the cost after breaking the contract. Don't fall for these predatory salesmen.

2 years ago

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Nancy Szeto Stoughton, MA

My sales Rep Alicia is very informative and always stay ahead with the project schedule.

2 years ago

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Daniel GALLO Menifee, CA

We signed up for this service on March 3rd, the representative sat in our dining room and told us we would be in service before summer, 6 months later we’re still waiting. Customer service does not assist you when you call them for an update, I’ve requested to speak to the area manager regarding all the issue with misinformation provided by numerous field representatives, which seems to be an easy request, however no one has ever been professional enough to return my call. If I could go with any other company I would, if you should go with them my recommendation would for you to have them put it in writing by when you will be in service and if they don’t meet the deadline they will pay your electric bill till the completion is completed, overall very unprofessional service from field representatives to customer service. Would never recommend them!

2 years ago