I purchased a new home where I inherited by Vivint solar contract from the previous owner. I signed a contract where my Kw/p rate was 12 cents per Kw. I knew my experience was going to be sub par once I signed the contract and my rep's communication completely fell off. I was told that they're having issues connecting with my system and that I need to connect the system with wifi. I told Vivint that I just moved in and I don't have anything set up yet. I was warned that I would get a full system rate if I don't get my wifi up in a timely manner which is ridiculous. I ended up getting my wifi installed the following week and connected the vivint system to it. I was told there was still some communication issues and that I need to read through a PDF trouble shooting doc to resolve my issue. I read the entire doc and reset the system like I was instructed to. That didn't work and I was told that they would send out a tech that I'd be charged for. I spoke to a supervisor and explained why me being charged for a system I inherited is outrageous, and he agreed. He told me he's going to send out a tech to take a look at my system. I also explained to the supervisor that I'm getting harassed by calls from their collections department because I apparently own $176 for my first month of use which is even more infuriating because I live in the house solo and I'm only here half the time so why would be rate b 4x more than I was expecting. I was then told my rate is 17 cents per kw which is completely false because I never signed anything stating that rate. The supervisor agreed and apologized and told me I'd get a credit back for the $176. I, specifically, asked the supervisor if I'd need to follow up or will someone reach out to me? He said someone would reach out to me after the tech comes out. I received a text stating a tech would come out on oct 8th between 8am - 11am and would that time work for me. I agreed and took the day off work because I really wanted to resolve the issue. The tuesday before the apt, I got another text saying they have to cancel my appointment and need to reschedule and they asked me when a better time for a reschedule would be which is strange. I asked what are my options and 2 days later I got a text response saying thursday oct 15th could work and I agreed. I took another day off and they cancelled on me again through text. They finally came the following saturday and the tech said there's nothing wrong with my system and everything looks okay. I waited for a follow up call like I was promised but didn't get anything. Instead, I got a call for the vivint collections department saying my outstanding balance is over $400 now. I explained the situation and was told this would be handled promptly. Over the next 2 weeks I was called 2-3 times daily from the collections department. I finally called back because the collections people couldn't transfer me the the correct department so I decided to call myself. I spoke to another supervisor that admitted to all the fault being theirs and that he would escalate the issue to a department that handles extreme issues. He also assured me that I would get a credit back for everything. I also told each customer service person and supervisor that my system is running all 4 solar panels and that I would only need 1 because I'm rarely here and I live alone. I was told that shouldn't be an issue but it hasn't happened yet. One supervisor even told me to tell anyone calling from collections to "check the notes and hang up." His name was Carlos G. Fast forward a month later and I still haven't had a single issue resolved. I'm consistently getting 2-3 calls per day from their collections department. I have to answer because I hope one of the calls is going to be a resolution and not about collections. I believe my outstanding balance is over $600 now. I've been apologized to and reassured at least 5 times by vivint customer service and supervisors and they all state the my case if very rare but I find that hard to believe because they've been terrible to work with on every level.

I would not and will never recommend Vivint Solar to any of my friends or family. The customer service is terrible. They take several days if not over a week to respond, often respond without enough information to address the issue, require constant followup to get resolution and when you call someone on the phone all the customer service agents are difficult to understand as english is not their primary language not to mention their overall lack of knowledge of their product and services. First issue, I had a period of 2.5 months (between July-September) where my solar production dropped to less than half of what it should have been. When logging into my account it told me that I had a hardware malfunction. I contacted customer support and it took over a week to get a response. The response I got was that they would look into it. I had to continue to baby sit customer support as they did not follow up on the issue. They also refused to send a tech out to look at the equipment to see what the malfunction was. Later I was told it was a firmware issue with the inverter and I had to wait for the manufacturer to push out an update. I suspect the real issue is that my system was performing too well and they scaled back the production so that I won't exceed the predicted yearly production for my system. Second issue, never once was I offered the option about having or needing bird stop installed around the panels. So Vivint didn't install it. Now I have a pigeon coup on top of my roof, the solar panels are covered with bird droppings and the last time it rained it washed off the panels and down onto my back patio leaving a horrible mess. Third issue, I signed a 20 year lease with Vivint for the solar panels which had an agreed upon price per month for each year of the lease. I come to find out after 9 payments that I've been charged more than what I agreed to in the contract. Vivint is unwilling to provide any explanation for the increased charges nor correct the payment to the agreed upon monthly payment. There are plenty of solar companies out there, I recommend finding anyone other than Vivint Solar as I am regretting my decision.

This company feels like scam. I get two bills of equal amount. One from Vivint and one from Socal Edison. I called Vivint two times, once each month. The guy confirmed our panels were only working at 70% and he would send someone out. Nobody ever contacted us, or came out. Don't fall for this scam!!!

The guys were all great, they worked fast and were and steady, great customer service

The customer service is atrocious. When you have a problem, they never get back to you. The rep either didn’t tell me the truth or was not knowledgeable about the company. Their entire way of doing business is deceptive and is geared toward making the most money possible without doing the work to deserve it

Went on line 2 days ago so too soon to tell, although I am pleased with the installation quality. I can say from start to finish it took about 10 months so if you go Vivint be prepared to wait it out.

Terrible customer service. My roof was leaking under the solar panels. So I called to report it and nothing was done!

Both the sales and installation team are very professional. They provide satisfactory answers to all my concerns and questions. It is a great experience to have Vivint solar to do my house solar panel. Cheer for them!

They just installed my panels. Great guys, very professional. Nice neat job.

Very fast and efficient came on time did a great job

Vivint Solar Crew were on time, Friendly, Respectful of property, attention to detail, safety procedures used. Actually my Husband & I rate these guys “Big 10”. Thank you so much 😌

Except for scheduling the installation, crew and Joreen were excellent

Installers are professional & safety conscious

Everyone was very polite and informative. They all work protective safety gear and very professional. I would recommend them to all my friends.