I dislike being lied to, can’t get ahold of English speaking agents when you call. No follow up when you express concerns you have. The local rep won’t return calls or messages. The parent company Sunrun dosen’t seem concern about anything that Vivint does or dosen’t do. How about them saying you will never get another bill from Edison, they forgot to tell Edison.

Very thorough and knowledgeable. They explained everything that they were doing. Also they were prompt and very professional.

From start to finish our experience with Vivant Solar has been first class. The process of getting the project started to the final installation has been efficient and free of problems. I can highly recommend Vivint Solar.

The head Electrician he was absolutely incredible he was great five stars. The panels on the roof were symmetrical on the roof everything was great. All the workers were so professional. thank you Now to get them turned on and working.

I wish to bring attention to one of your concierge, Caitlyn A. She is the BEST at her job, and believe me I have talked to a lot of your concierges. We had a bit of trouble getting our solar up and running, and she helped me the most. I think the problem with Vivint Solar is they have too many customers and not enough people to work and do a good job. They are subcontracting the work and not checking on it before the final turn on.

Installation took out some items in my house. Main concern being frying my HVAC system. I am still waiting for resolution. Electrician that showed up was very helpful, and recommended an HVAC specialist to continue to troubleshoot.

Vivint Customer Service is the worst I have ever dealt with. I've had my solar system for 4 years and am happy with the system but when you have to deal with customer service may the force be with you. I am eligible for the Referral Reward and submitted it in December 2020. It's been 6 months and I still haven't received it! I have been in contact with Vivint Customer Service since February and keep getting the run around and no one can get my Referral Reward sent to me. Always passing the buck to another department/person but no action. I have sent letters, called over 50 phone calls and as many emails to try to get it processed but to no avail. I am totally fed up with Vivint Customer Service and because of this would NEVER recommend Vivint to anyone. Although the system is great and I have no problems with the system, at some point you would probably have to deal with Customer Service and good luck with that. Sorry to give them such a bad rating for a good system but I have no other options.

Roof repair went without a hitch. Solar installed in one day, easy! Not one penny out of pocket

I wish I could give ZERO stars Vivint Solar is only interested in getting a 20 year contract. If your solar production stops YOU have to be the one who discovers it which means monitoring it closely. If your solar production stops you have to call the company; told to wait 3 days for someone to contact you to set an appointment for a technician. Then, when they finally do call you have to wait another week before a technician will actually come out. The entire time you are NOT manufacturing solar. The entire time you are NOT banking any extra to the electric company. The entire time you are NOT running clean energy. And, Vivint owe you NOTHING unless you under generate what they have estimated for the whole year! The lack of care and concern run deeper. I have given them several bad reviews when asked "how did we do?" No one has EVER contacted me to determine the problem. EVER! Our solar production has been down several time in the first year we have had it. Now I see why they lock you into a 20 year contract. The "customer service" is a joke! They don't care!!! Buyer beware!!

Today is 3 weeks ago that we were supposed to have our panels reinstalled. Work we have already paid for. While it was nice that Vivint Solar made a reply on here to pretend they care about customer service, clearly they do NOT. During this 3 week period, no one has called us to take care of our reinstall or removing the scrap metal from our yard. Let this be a lesson learned to others. DO NOT do business with this wanna be solar company. Vivint / Sunrun has the WORST customer service you will ever experience. DO NOT waste your time or money with them. We had our panels removed by Vivint and they placed them and the metal piping all over our property, assuring us it would only be for a few days while our roof was repaired. After the roof repair, they laid off the crew that removed our panels and bumped us to the end of the schedule, now telling us that it will be the end of July or first part of August before they will come back to reinstall the panels. In the meantime we asked them to come remove the sharp scrap metal from our yard as we have children that play here. We have spoken with 8 different people when we have called and not one person will call us back to come remove the scrap metal and they won't move up our reinstall date that we have already paid for. Horrible Customer Service at its best!

I purchased a home with their panels on a lease - the owner was very disappointed in that the savings were none existent over his previous electric changes. I wanted to purchase the panels out right when we bought the house but got a run-around. We purchased the house in spite of the panels as the seller needed to sell and we liked the house. I have now been told we can only purchase the system upon selling the property. I was told if we are not selling we can not buy the system until the 20 yr lease is up. What a rip off. I would like to just have them take the panels back and I could purchase a system from a quality company.

I understand that customer "care" probably has several scripts to read from. However, they should at least not talk over and interrupt you so they are reading from the correct one. It has taken us way too long to receive a simple answer........an answer that should be made clear in documentation. But that is part of the problem, we never get a clear answer from this company.

I was happy to be contributing to solar, but I am paying out an average of $60 a month. I pay, and Vivant gets rich: with my money and with the solar energy they sell. Buyers beware.

Happy to have the solar installation. Not real pleased with the holes in the walls that were only partially repaired. Nor with the lack of prior information regarding the location of the solar boxes attached to the front entrance to our home. Very ugly with all the bright red warning stickers!

I wish I could give it no stars!!! It's all crap from the poor follow thru of the salesperson to customer service hanging up on me and putting me on hold 6 times to speak with imaginary managers. numerous tonnes I asked for a manager until he (Mark) hung up on me. There's so much I couldn't possibly find where to start. Between getting my house and my mother's completely mixed up Save your time, energy, and sanity and wrestle a pitbull instead.