This rating will change if Vivint does the right thing. I had my solar installed back in March. Shortly after, I left for deployment. My system was eventually turned on after its inspections and I thought I was home free. I do understand power consumption is more in the warmer months of the year so I was paying no mind to my SDGE net metering bills. I got more curious and started to dig into the bills a bit more. I found that they never set up my Solar Edge Inverter properly, so I cant track my production from overseas. I logged into my Vivint account and noticed I have ONE MONTH of production totaling around 19 kwh. ONE MONTH. So I get time to call and the rep old me only 4 of my 11 panels were actually working, which I don't believe because I still have ZERO production according to the Vivint website. I am holding Vivint responsible to cover all the months of high net metering bills since they were the ones that told me they monitored systems for lack of production. So why has it taken my due diligence to figure out this issue while it is their job? If this issue is fixed the way it should be, I will gladly change my one star review. I'm not holding my breath with this company based on all the negative reviews I have read.

Tentative on the installation. It took three tries and over a month of waiting. One crew came and told me they had to install it one way with cables running all over the rooftop. The next crew came and told me they could install it with the cables in the attic, but the inverter would be over on the side of the house about 20 feet away from the panel. It ended up being installed the way I wanted, but it was a winding path getting there. Cudos to the crew that finally got it done! Let’s hope there aren’t any glitches in finally getting it permitted and turned on!

We initiated a power purchase agreement with Vivint Solar/Sun Run this year, which was perfect for what we were looking for. The entire experience was one of the most pleasant I have had in any kind of sales setting. Our sales rep Rob was a very knowledgeable and transparent sales person and at no point did we feel any sort of pressure or lack of support in the process. The entire process of permitting and preparation were handled by Vivint, and the installation was much faster and more efficient than I was expecting. I highly recommend this company for solar projects. Power purchase agreement is a great option for those without the up-front cash to buy a system, without hassle of taking out a loan or leasing, and also looking for ultimate convenience and startup ease.

Vivint Solar is the worst company I have ever dealt with in my life. The customer service people are in another country, they are very hard to understand and they have no idea what is going on. All they can do is take a message. When and if you get to an American they act like they are doing you a favor instead of a paying customer. My mother passed away and left me the house. I have been trying to put the panels in my name, that has been over a year now and still no change. Every time I call I have to remind them my mother is dead!!! Imagine the pain of reliving my mother dying every time I call them. I put a new roof on my house, it took sixty days to get me on the schedule. Now, I cannot get Vivint Solar to put the panels back on. It has been over three weeks and no one can help me. When I call them they tell me someone will call me back. Then they just flat out started lying to me. Now they will not even take my phone call. I am canceling the contract as soon as I finish writing this review. ANYONE IS BETTER THAN THIS COMPANY !!!!!!!!

I am an existing customer of Vivint Solar (now Sunrun) and would like to share my experience with the company. My system went offline and stopped producing electricity on May 20, 2021. When I noticed it (the company doesn't monitor outputs or does any scheduled maintenance) I contacted Vivint solar and asked for a technician. I was sent some instructions instead on how to troubleshoot the system. We performed all steps and confirmed that the system was not working. After multiple calls and emails, the appointment was scheduled for the middle of July - there was no availability earlier. After a month of waiting, the technician confirmed that the converter was broken and said they needed to order the part. Besides that, he mentioned that roof had a couple of leaks from the panels that he patched - glad that we had this appointment since routine maintenance is not a part of the company strategy. It is the end of July now. The system is still off, we are paying full bills to National Grid, and - wait for it - Vivint solar is still charging us for electricity that we don't produce. I contacted the billing department and was told that the money would be credited back to me 1-2 billings cycles after the system starts producing electricity again - as a result instead of saving I am paying double bills this summer.

I purchased Vivint Solar this year. They choose the amount of panels that was installed. After the install and turn up of the panels, I called and asked why my bill was so high. "You are billed for what is produced from the Panels that THEY said is needed" on top of that I asked if I can pay it off early and was told that I have to wait 6 yrs. You are not able to turn off the equipment. If the equipment is turned off they will "Estimate" the amount of energy that your house would produce. If I could rate them -10 I would. Everyone just PLEASE READ and FULLY understand what this company is doing.

We pay more to Vivint than we ever paid the electric company. Now we are stuck. We were dumb and didn't do our research first. We also were not offered a battery back up, which we really need for my disability.

Everything went well. Each encounter with staff was professional, timely and very detail oriented. Our sales person made sure we understood the process and kept us updated every step. The installation team was great as well caring to explain what they were going to do and continuously communicating with us. We would be very happy to recommend such outstanding service to our friends and family

This is the worst company on the planet. Techs put holes in my roof when installing panels, can’t get in touch with my “claims specialist” asked for supervisor and still haven’t heard back from ANYONE in a month as to them replacing the ceiling that is all stained from their installation. The leak started in Nov. I didn’t see any staining until January, they didn’t come out to inspect until April, fixed the exterior at that point. I still have a stained ceiling and can’t get in touch with anyone. DO NOT USE THIS COMPANY!!!

The workers were very professional and swift with the work the arrived st the time we agreed upon and cleaned up after the work was done. Very well mannered.

My Rep., Matt B., was great with communication. Paperwork took extremely long to get done prior to signing docs. Repeated doc. signing of same information was a little annoying. Roofing took twice as long as it should have, stopped work due to crew not having updated work order and not installing something we are paying extra for. Solar install went very smooth. A+ for solar install crew!

I have had vivint solar since 2017. The service team sucks. I have been trying to get out of the contract by doing a buy out of some sort. I have spoken to five different people at this point and been given five different answers. When I speak to someone on the phone, I hear one thing. Then I get an email with contrasting info, extremely confusing and frustrating. Over the years, I have not saved a penny and I have spent more money in energy. I was duped by their sales team in the first place and now they wont let me just BUY the contract out and be done with them. NEVER again would I do business with this company or recommend them!

i wish i can give 0 stars costume service horrible, so im paying way more with vivint , if knock you dont open will a big mistake!

In my opinion this has got to be the worse solar company to deal with. Customer service is bad and panel maintenance is even worse. My first year true up was only $900, very acceptable. From that point on, the true up grew every year to over $4,000. It took over a year for Vivint to send out a service rep to take care of the problem. Whatever was done, worked. My true ups went back down. Now they are on the rise again and service seems to be non-existent. This was a bad deal for me, but not for them. They are still pulling $200-$300 out of my account on a monthly basis for the power that these panels are generating. So, where is the PG&E power coming from and why the huge true up bills? Nobody has been able to tell me, but the expense goes on. I'll have to take them to court to get an answer AND to get these panels removed. I wouldn't wish this action on anyone. Be forewarned as to what you might expect.

Vivint provided me with exemplary service from the start of the project to completion. The installation crew were especially impressive as they worked throughout a long day and were kind and courteous.