Everyone kept me informed about what was going to happen. The crew was great. They seemed to really know what they were doing. Of course, we'll see if all this really works to expectations when it's turned on. Until then, I'd have to say "So far, so good".

The install team was quick and efficient.

The only part of the process was the initial contact and home evaluation. Very clear understanding of the cost savings as well. The scheduling of the panel installation took three months. we were told the delay was due to the merger of the two companies tiers, the increase in demand and shortage of installers. Not good news for us. When the crew came, the one day installation took three days, spread out over four days. Some excuses about communications, blah, blah. Finally, the date to upgrade our panel came. One person showed up for what was clearly a two person job. He couldn't do it so more calls to the sales rep and his boss to get this part done. I still don't know when this whole process ends so I can cut the cord with SCE.

So far so good. The salesman has kept in touch and was easy to get in touch with. The installation went very well. They arrived on time. They were friendly and mindful of our property. The installation was very fast for such a large job. The installers work feverishly to complete the job and to clean up. As far as the performance of the panels we shall have to see. We are not completely connected yet. We are waiting for inspection.

Great sales rep and smooth and easy installation thanks to fedra ferro and her team. Made sure I got the most out of my solar energy

So far everybody I’ve interacted with has been able to answer all my questions in a very short amount of time. The installation crew showed up rt at 0800 and knocked the job out. The crew was very knowledgeable and efficient. I would like to give another review 6-8 months from now, after the panels have had some time to produce some energy.

We have had our panels, which we had 35 installed on our home which should be producing 120%, since the fires in California summer of 2020 they have been producing at if we are lucky 30%. Before the electricity was shut down last August we were generation more than we were using from the Electric Company, since then all our credit as been depleted and we have owed over $200 for our electric bill, we were told since we had so many panels that we would always be producing credit. I have contacted them 4 times to just have a tech come physically check our system to make sure everything is working properly, they continually tell me that we are producing at over 100% and that everything is fine. If we were producing over 100% we would not have to be paying the electric company. So frustrated, obviously they do not care about their customers.

Very happy with the installation of panels Very happy with Cliff our initial contact that kept us fully informed along the way..thanks Cliff!!! Much appreciated!!!!

If I could give 0 stars I would as rating. In August 2020 when we were working with account manager Brittany H everything seemed to go smooth and after we made a full payment the installation of the panels happened in November after approval of association paperwork etc. After the solar panels were installed we have not been able to reach Brittany . She will not reply to email or a phone call and has blindsided us. We need to get our system activated in order to get benefit. Right now we are still paying EDISON . We went through COSTCO because of their great reputation but after this I would not recommend VivintSolar/SUNRUN to anyone. They keep you hanging. I have tried to call customer service twice and they will put you on hold and say we will call you back in 2 days. Guess what, no one calls back.....Really bad experience , do not go with the company

The men came on time as scheduled, did their job and left. Would have been nice if they even said bye. I thought they were just on lunch break. But not a problem.

The install process was great. The entire team was extremely professional, courteous and got the job done quickly.

The guys was really very helpful the work was fantastic and the cleanup was fantastic

This is a beyond horrible experience that you are signing up for for 20 years!!! Most importantly on top of all the other issues - My bill went up 3 TIMES!!! AND I am still getting a bill from my regular company. There is absolutely no way to resolve anything with vivint solar. They never return your calls, customer service reps lie all the time and never get anything done.

The installation was done quickly and went smoothly. However, I was told that the inspectors will be coming over in a week or 2, But it has been almost 3 months, and nothing has happened since the install. I have texted my sales agent, Matt L, and he said he will find out what's going on. I haven't heard back from him. I would appreciate if someone got back to me about updates on this.

From the initial Contact with Cliff D to the instillation of the panels the process was made very easy. Cliff was amazing in explaining the process and answering all our questions. We couldn’t be more please with the company