I signed an agreement in June 2015. The first electrician of about 8, I believe, came inn during September 2015. It is now the end of December 2015. I also have a Genrac generator. Each electrician complained about the competence of the other. The system is still off line. By your actions you damaged the generator transfer box and the generator battery. Electricians and Tanner May promise to call – they do not. I have lost time. The system already failed the town's inspection. I have lost money. I am aggravated. My blood pressure is high. Meanwhile, the Solar panels are not on. The generator is off line. I was promised that that you folks are competent and capable of doing the work correctly in a timely fashion. By your conduct, these actions and omissions were false and misleading. I relied on your representations to my detriment. Your conduct in dealing with me has been both deceptive and fraudulent.

Although the salesperson that I worked with, Josh, seemed pretty good, the customer service has been terrible. I had the solar installed in July and here I am about to go into December, and it still is not completed. The young lady who is handling my account, Aubrianna, is very slow to respond, does not keep up with my account and does not seem concerned about my issues. Last week, I had hoped to get it ready to go but, my inspection failed. I have received no comment from Vivint as to when someone else would be here to get my wiring corrected, when a new inspection would be scheduled or even a call to let me know they are working on it. If I knew it was going to be this bad, I would have used another company. This is absolutely ridiculous!!!

I've been very happy with Vivintsolar. It was installed in 30 days after signing the agreement. Another 10 days for National Grid to install their net meter and for city inspection approval. The installation was professional and the 23 panel 6Kwh system has generated about 185 Kwh over 10 days since coming on-line Sept 3rd.

You will save money with vivint solar. They are the best solar company that exist out there! I would recommend this company to anyone that wants to save money on electricity! They are great and provides a great program that I think all should try to see if they qualify. Go with Vivint solar the best solar company out there

I went with Vivint Solar liked the salesman and then I did my homework. I read the PPA front & back including all the small print. Nothing there that I thought would prevent me from signing up and saving 60-75 dollars a month.. I was also only the 2nd person in my district to get the Solaredge equipment the Vivint has recently started to install. Very nice 6.76Kw system. The installation was great the process moved very quickly. I did however take some initiative to get local inspections done and I did take the liberty of forwarding some of the required documentation for interconnection to my utility company. All said and done from the time I signed the contract on April 1, 2015, panels installed April 24th, inspections done on May 11th, I got the Permission to Operate from my utility company on May 13th, only took 6 weeks and 2 days. I could not be happier... I know this is not the norm and I did figure it would take 3-4 months before the process was complete. Was also told by NRG and Solar City it is a 3-5 month process. Just want to say that everyone I dealt with from Vivint Solar was fantastic. And I would recommend them to anyone..

Do NOT use Vivint. Signed up in June 2014, it is the end of May 2015 and I still do NOT have solar. I take days off of work for appointments for the set up and then they DO NOT show up. They don't care and they are unprofessional.

We have had our solar panels Installed on our roof for 7 months and they are still not connected! When we call we get no answers or time frame. Very poor customer service!

These guys know what they are doing. Very informative and organized. I've had it for 8 months and I'm saving a good amount every month. Wish I would have done it a year ago when my neighbor did it. Love these guys.

Very disappointed. They did not deliver what was promised. Have talked to company and still no help.

We have had Vivint for almost two years now. Yes we pay for the power but we no longer pay to SDGE and we are saving at times over $150 a month. No complaints, my only worry would be power outages. It did take time for it to get up and running but once done, happy

Our salesman was great and always communicated with us. HOWEVER....the rest was a nightmare as well. From taking a full 6 months to get it working...it was ready in May and paperwork to page did not get to them until August. Although it was turned on by Vivint in May and I believed it was done...imagine my surprise when I have a regular pge bill. Vivint refused to help with that bill stating they put a new panel in for us. That's how they sold it so they weren't doing me a special favor. So we will just how much money we will actually save.

I was very impressed with the process. It may have taken a while, but the sales rep stated that from the beginning! The process was smooth and they kept it simple.

Our salesman was very good, very professional. Everything else was a nightmare. From all the damage done to our tile roof. One broken promise after another. no communication unless I called them. Then they would tell me what I wanted to hear, it ended up just being lies.Nothing went as promised, company just left us hanging time after time. It took over 6 months from the start of installation to being operational. I was told that with solar, we would never have another PG&E bill in tier 3 or 4. Every bill has been in tiers 3 and 4. Wish they could just remove their system and be done with it. Don't get me wrong....I think everyone should have solar. Just not from companies that do business like this.

Very unprofessional company. Lack of communication. Phone calls never returned. System installed mid July. After emails and phone calls and 3 no shows by the electricians electrical completed on Sept. 17th. Went to local town hall(1 month later) to see when inspections will be performed. Vivint never contacted the town for inspections. Made phone call to Rich Anderson (Vivint) to inquire about status. Has yet returned call.Sorry I went with Vivint and recommended other friends and relatives to sign up. It has been 3 months and I am not on line. Thanks Dave Card.Promises,Promises,Promises Steve Schur Oxford, MA

Excellent and friendly service. Everything done to the dot. I've been a customer for 10 months, and my power bill is definitely much lower now.