I am so frustrated for the past 2 years my panels have been experiencing issues my panels had not worked for 3-4 months they sent someone out they worked for 1 or 2 months and stopped . they sent me info to troubleshoot the system! POOR CUSTOMER SERVICE!!! I asked to be compensated for the months that they had not worked they asked for a year worth of utility bills which I supplied them with small credit given not even a month or two. I called today to inquire again because my panels are not working! why are you billing me and I have not generated nor is my system working?? It's a scam you are stuck in a 20-year contract which we had no Idea we are leasing for 20 years !!! do not use this company they don't give straight answers our salesman has left the company because of the terrible practices. We were told we would save so much money we are not saving because we are paying the electric company and Vivint. Please RUN the salespeople lied to use offered rebate and in the end, we are the loser stuck in a 20-year contract of nothing! We were told we would have so much energy, we would always be banking and storing energy for the winter months supplying our neighbors helping our community NOT TRUE.. our home sits in direct sun.

Totally seamless, totally painless, incident free!

I got scammed by this company!!!! I was sold a bag of goods by one of their used car salesman!!!! Since installing these on my roof, I am paying MORE per month than I was previously!!! DO NOT USE THIS COMPANY FOR YOUR SOLAR PANELS!!!! I REPEAT, DO NOT USE VIVINT SOLAR!!!!!!!!!!! Also their customer service is fn junk!!!! You have been warned!!!!!

Do not do it! It is a scam! You will sign your life away! Vivint Solar (also called SunRun) is a company that will woo you into thinking they are customer-oriented, responsive, and helpful. Their sales-team is on the ball, ready to get you to sign their contract. When they talk you through the contract, it looks like a win-win situation. This is what they tout: "No up front cost! You pay less per kwh than your local utility company! It's a win-win for the environment and for your utility bill!" I was so ready to do my part for the fight against climate change and start using solar energy, plus get a huge discount on my bill, but I did not read the fine print of the contract. You will sign your life away by signing this contract! Do not do it! Once you have signed their contract and the solar panels are on your roof, they forget about you. . Customer service is unreliable and unable to do anything for you. Managers are unhelpful and never call you back. They use stall tactics. Here is the reality: 1) Your utility bill does NOT go down. It goes UP. Read the fine print! You have to pay for all of the energy your solar panels PRODUCE. Not the energy that you CONSUME. So, if you live in a sunny climate, your panels are going to be constantly producing energy. You will PAY for this energy! Even if you are away on a trip, not using any energy. It's not what you consume, it's what the panels produce! 2) They say they will never place a lien on your home. Guess what? They not only placed a lien on my home, they placed TWO liens on my home! 3) You have to pay them for 20 years! And every year you will see a 2.9% increase. Which is way higher than any increase you will see from your local utility company. Eventually, you are going to be paying through the roof for leasing those solar panels from Vivint. 4) Your roof needs repairing? Forget it. This is where their customer service starts to fail miserably. You need to give them at least 30 days notice. You have to pay a fee to remove and reinstall the panels. You can never get a hold of them. Never mind if your roof is leaking. 5) If you move these are your options: a-you can transfer the system to the new homeowner, b-you can take the system with you, at your own expense and provided that your new home is located within their service territory AND where the sun exposure is not less than your current property, c-you can buy the system from them, whatever the price that they set! Bottom line, don't do it! THEY ARE LIARS AND CROOKS

I had solar panels on the front side of my roof in 2015,and 3 years later was recommended to get panels on the backside of house to save more money(completely false). Now im having leakage on the backside of my house,and they sent out a tech and THEY said its not caused by their panels,its caused by the flashing on the chimney,with is also false I had my chimney inspected,and I had a professional roofer come check out my roof,and its being caused by a one of the screws that went right through my roof of the panels mount when they installed it.vivint is refusing to fix it,and not willing to waive the fee's to have panels removed to replace my roof that clearly isnt caused by chimney.. this company is charging $499 for front and $1650 for backside!!! Total rip off and the worst agreement i have ever done!!! I have started to take legal actions and sent over the contracts,and the roofers statements and photos to my attorney to help me with this problems. I am going to fight to have these panels permanently removed,and recommend anyone NOT to invest in vivint sloar, they are a rip off and you do not save any money,you will deal with headaches for the next 20yrs,if you decide to sign up with them.i am not the only customer going through this,so please look elsewhere!!! Im warning you, do research on this company and save yourself the headaches..I live in the Springfield area in Massachusetts.

I dislike being lied to, I didn't know that this contract was for five years and the sales person gave me a bogus cell number. Now I am having a problem with my roof leaking and I can't get anyone to connect to me to the right department. I've been waiting almost two weeks and I haven't heard from anyone.

I took 2 1/2 months for it to get installed but that was my HOA‘s fault. The installation went without a hitch. And the technicians were very friendly and knowledgeable about what they were doing.

I have wanted to "go solar" for years now, but do not use enough electricity to make it feasible financially. Vivant Solar is changing all this, and I am very happy that their sales rep knocked on my door recently! They have made the whole process very easy and are most responsive to any questions, and best of all, not a penny out of my pocket to get the panels on my roof. I will pay only for power I use, and at a much lower rate than before. What's not to love about Vivant? Absolutely nothing!!

Panel caused leak and they won't fix. Customer service reception is horrendous.

Everyone i had contact with was very nice and helpful Jesse M was awesome kept me update weekly on progress, Miguel who came out on instalation was great and knowledgeable with my questions

Vivint Solar does what they say they will do. This tells a lot about their corporate character, that, from sales reps to install techs, they honor their word. The sales rep was very proactive throughout the whole process. Cudos! The installation team showed virtually the same care as if they were working on their own homes. Thanks!

Great experience. Tech walk me around and told me how everything was going to happen . The best part was safety. They had a safety hat for me if I need to go outside. Overall great group of guys

Worst decision I have ever made my whole entire life. Please stay away from Vivint Solar. They have the worst customer service and even worst "Executive Resolution Experts". My panels never work like they're supposed to and as of now have been waiting over 60 days for someone to figure out what's wrong this time. according to their contract, we are to have resolutions to issues in a timely manner or else the company is in Seller's Default and should be allowed to break the contract. However, when the company is able to decide what a timely resolution is, you will never win or get them to give you the work required. AND DON'T LET THEM BLAME COVID. This has been an issue since April of 2019. Long before COVID19. Save yourself the trouble and stick with NV Energy. At least when you call NV Energy you get someone from this country that knows the details of your account without having to put you on hold for over 15 minutes to "Check their resources". Stay on the Grid people!

Jesse is the best customer service rep I’ve ever spoken with. Very helpful, attentive and friendly!

The communication could be better. The installation company had it scheduled for an interior run when it had to be and exterior run. The process could have been better explained prior to the install instead of relying on emails post installation.