I would like praise and thank Heather M she has helped and understands my reason to cancel. Very professional 5 Stars to her.

this is the worst company ever, and stay away from it. since september 2021 my installation is still operational, paying two bills with no service. how something like this can happen in US?

After a sales presentation, I decided to convert to a solar panel system. I was told by the salesperson that the system I would be getting would be sufficient to virtually eliminate my current electric bill. While waiting for the process to run its course I continue to do research and came up with some questions. I referred back to my paperwork that I had received and noticed that the information that had been discussed with me was not presents and said paperwork. I contacted by utility company and it turns out that there would only be a 60% reduction in my usage. Meaning that me being told that my solar design would virtually eliminate my bill was a lie. Upon discovering this, I called to cancel the project. In doing so I was connected with a woman by the name of laura. Laura attempted to try to fix the issue and was able to reduce the cost greatly and took a good deal of time explaining to me that which was omitted in the original presentation. I commend her for her efforts and her honesty and transparency. If I had been offered this from the beginning I might have considered continuing the process but because of the dishonesty of the original salesperson I still opted to cancel the project. If I had to rate my experience with each party individually Laura would receive five stars and my original sales person Jared would receive one.

Although I couldn't sign up with ADT Solar at this time, the consultation was great. I definetly plan on sighning up in the future. The representatives or sale associates Lara & Mohamed where very helpful with geting me to understand the process & pricing.👍🏾👍🏾👍🏾

ADT Solar has been an excellent solar company from the beginning presentation by Shane R until our last contact. We have found each member of the staff to be helpful and willing to assist with our needs as we worked to determine our situation with regards to our solar installation. You will find ADT to be a fine company to use to manage your solar needs!

1st the guy to give estimates was 2 HOURS late. NEVER called to tell me he would be late. I have schedules too.. Didnt really look around my property, just sat in my dining room punching buttons on tablet. The Google Earth photo they use is from 2018...NOT current. He wouldn't listen to me tell him how the sun goes over my house everyday. I should know, I have lived here for 17 years!!! Should have made him sit outside in the heat with my 2 Pittys watching him. Couldnt tell me anything about the system or what it entails or how it works.. NOTHING. Acted like I was to stupid to understand. Yes I am old, but I am far from stupid!!!.. He had to run a so called soft hit to my credit before he could tell me anything. Seems all he cared about was could I pay for the system. REALLY???!! At the end he tells me could cost close to $50,000 !!!! I have a 1000 sq ft home!!! Thats a lie!! I looked it up with other companies. Only maybe $20,000 for my home. WITH BATTERY BACK UPS!!!! Dont know what his problem was.. Tells me oh ya you can't get the 12 months free thing unless I give him 12 names. Whoever signs up then you get 1 month free PER PERSON!! He acted like because I didn't get it I wasted his time!! REALLY!! HE WASTED MY TIME. The customer service phone lines are even worse. NOT friendly NOT informative at all!! I just wanted to know how much this company would charge me for a certain system. NOT to be judged on my credit.... Should NOT have to pre-qualify just to get an estimate!! I have ADT Security. Thought it would be a good experience. HELL NO!! NO discounts for elderly or if I have the security system either!! What a scam!!!

I had the pleasure to work with Humberto P (Sales Rep) and Guillermo G (Client Advocate) on my project. Both were extremely professional individuals and open to work with me even under the most difficult circumstances. I can't say nothing but the best about them, and look forward to working with them again soon.

Shannon came to my home and gave me a nice presentation on a solar system for our home. He was very helpful in answering any and all questions and not pushy at all when it came to our final decision. Thanks Lara for checking in with our experience as well.

Mr. Paul L. J, Solar Energy speciates is well knowledge with ADT Solar company. He is very understanding, patients', friends and respectful. He knows what and who he represents and what ADT is offer the customer. He was very helpful with answering all my question and concern. Nothing personals bad about ADT solar company. ADT is great company. Client Advocate Lara M G was very helpful with answer to question. thank to ADT for my concern and need. Thank for your time in this matter.

These are Great people that help you get into solar. They have a great service they will do what it takes for you to get into Solar. They work very hard to get the best of everything for you when you apply. I will thank them for what they have done for me. They do go above and beyond to help you and provide the best.

Solar power process can be very involved from seeking approvals, obtaining finance, and performing the installation. ADT Solar team was there to keep me connected to the project and keep it moving. Is solar power beneficial, you bet…why not pay yourself so, do your research and if it’s right for you do it. Cheers everyone!

First, this will not be my final review, as this story has not been completely written. However, after multiple chapters, I cannot recommend this company to anyone for any service! Second, I know this is a veteran-owned business, so as a veteran, I feel horrible having to speak truth to power. A profession is a profession, however, and accountability is in order. This company is overwhelmed with the solar demand AND has proved to be incompetent in managing complicated operations issues that require increased customer attention and resolution. Additionally, their communication is extremely poor, and they deflect issues across multiple actors involved in the solar PV installation (salesman, account manager, operations manager, electrician, etc.). Among a myriad of installation problems (they had to dig multiple trenches that tore up my lawn and landscaping, they cut a LPG line because they weren't hand digging as agreed upon close to the house where multiple lines converged, etc.), ADT (SunPro) Solar mis-designed my solar system in their haste to get to a sales contract and now lack any sense of urgency to resolve the issue to my satisfaction. ADT did not account for an existing whole house generator and 400 amp service to two 200 amp breaker boxes when they designed my system. I had to put the brakes on the project because the generator was not electrically isolated from the solar PV system, a known imperative I gathered during simple research online while "trusting but verifying" their hasty work. As a result, the one line diagram approved by engineering was invalid and failed inspection by the country, leading to a delay sequence that has no "get well" date. In summary, the ground mounted solar system, installed for over a month now, is unusable with no ETC for PTO known by any party in their management hierarchy. The system failed inspection with the county and a one line engineering diagram reflecting the final wiring is all that is needed to move the project forward, acknowledging there are still more rate determining steps once the one line gets fixed. It has been three weeks since the inspection failed, and there have been no communications reflecting 1) understanding/responsibility of the problem and 2) a coherent update on the one line diagram progress and resolution. Meanwhile, the first payment on my $95K solar loan is inside 30 days, and I fear that 1) the system will not be PTO and 2) based on other complaints, they will not honor their commitment to make these loan payments for me, which will place me into a financial hardship. Finally, they sold me a solar system consisting of LG-380s while LG was in the process of departing the solar business. They knew this and did not mention it at all during the sales process. I get that this is on me for not doing my research but it's obvious now they were in a rush to sell me outdated/sunsetting equipment and I'm clearly paying a premium for that, which makes it harder to swallow that they are not getting the system to PTO in a timely manner. ADT needs to get this solar project complete per the contract with the promised solar production as the solar loan has funded that I am liable for. As a fellow veteran I placed my trust in this company and they will offer you a discount and assure you they use their own installers and the installation will go smooth because they have years of experience and are industry leaders yada yada ... but I am here to tell you, loud and clear, and as a credible member/leader within the US Armed Forces that the reality is much different once you sign that contract and you need to pause before you think about hiring this company! I do not and will not recommend ADT to anyone! And I will continue to share this story in the local community and on the social media forums for folks that are in the market for solar with rising energy costs. I now know that there are so many better choices out there! Get multiple quotes and read the complaints and reviews. They matter! And contact me if you want to know more detail and how this story ends.

Fast and great costumer service. Everything installed and work in just a few months. And best thing is, it cut my electric dramatically. I will recommend ADT solar if your looking for one. Thank you

The entire team was professional and knowledgeable

I would like to thank everyone who worked installing my solar system. It was a very professional job. And to Matt who went beyond in helping me understand all of my concerns. He is truly dedicated to his job. Thank you Matt for everything. Also to Carlos for all the help he did in getting me started in my installation. I would highly recommend ADT solar. Great job Matt and Carlos.