My experience with client advocate Matt T was truly a great experience. His customer service was beyond phenomenal and I only have good things to say. He was patient, kind, understanding, attentive, responsive, informative, and the list goes on. Not knowing a lot about solar panels and it being such a huge investment/purchase, I was quite overwhelmed by it all. Matt walked me through everything and clearly answered all of my questions. To be completely honest, I was freaking out and he truly put my mind at ease. I sincerely thank him for that. He also gained my respect as he always put my needs as a customer first and it wasn't just about making the sale. He treated me as a person first and foremost. He is quite the professional who is really good at his job. It was a pleasure working with him. It would be great if all client advocates were like him. :-)

Everything has gone well and they've been very proactive reaching out while we were waiting to get them up and running.

Excellent service and help learning new solar system

very good pros that was here and they cleaned up every thing when done

They are very professional, I'm very happy with the system

Watch the high pressure sale up front, but we were ready to move forward. SunPro worked through the Georgia state, Georgia Power, and county quagmire to get my two systems up and running and generating power. Communications we consistent and questions addresses quickly.

I worked with Gage M. Even though I did not end up purchasing his system, he was extremely helpful and gave me tons of information including reviewing other proposals with me.. I would definitely recommend speaking with Gage if you're looking at solar.

Customer experiences are mostly based on their relationship with the individual rep they get to work with, and our 5 stars are meant for solar consultant Gage M. Our case is pretty unique. We needed customized advice because we are in the process of building out a major addition to our existing rural home, and we still haven't signed a solar contract yet. Before having Gage out to our property, we had another company send out a sales person. What we got from that first company was one visit, a cookie cutter proposal that lacked important financial considerations, and some sales pressure. What we got from Gage was two days of long, sit-down meetings at our property that examined our situation from all angles. He clearly had our best interests in mind. I told him that when our whole addition project is completed, no matter what our final decisions are, he is invited to the party we will throw for all who helped make it happen. I hope he will accept, because I totally mean it.

Gage M gave an amazing presentation, he is very courteous and left a very good impression. When the time comes he will be our choice.

On 3/1/22 I had to have new smoke detectors wired in by ADT Solar, because it's city code, since I had to get a breaker panel upgrade. My mother was at the house while the electricians installed the smoke alarms.I work in ac/heating and about 2 weeks later I noticed I was missing a tool. I looked everywhere in the house and could not find it. I started to panic and wonder what happened to it because it is in a big BLUE container and is pretty heavy and cost about $714. Finally I got the idea to check some of my security cameras in the house. I looked on my kitchen camera and noticed that on 2/25/22 that tool was on the floor. I continued my research and found that the electrician, not the apprentice, took my tool on 3/1/22. The electrician did ask his apprentice if he wanted to meet him at the shop the next day and which car they should go in. I have him on my doorbell camera taking it to his Sunpro car. I contacted my salesman and he made phone calls to find out what happened. I spoke with a manager about it and said the electrician stole my tool and she chuckled and according to her my tool was sitting in the foremans office the very next day, March 2nd. I have posted the videos of the electricians on Youtube.com and Rumble.com. Look for Sunpro electrician taking my HVAC tools to his car. On 4/1/22, while my mother was getting her solar panels installed the manager brought not only my big blue container, but also another tool I did not realize he had taken, which means he made a second trip for that one. The big blue container has evacuation hoses in it and the other smaller container she brought to me was a Fieldpiece refrigerant leak detector. Both of these tools totaled about $1000 together. She treated me like I should be grateful that they are bringing these tools back to me. That day I spoke with the salesman and said no one ever offered compensation to me. This electrician took $1000 worth of tools out of my house, and according to ADT Solar, it sat for about 2 weeks before I realized it was missing. Had it been at ADT Solar the next day and, according to them, the foreman asked the apprentice if they were his and he replied no. Why did they not return it immediately? She offered $500 for compensation after the salesman spoke with her and said I was upset. I said I wanted to speak with her manager and she sent an email back stating that she first received notification of the missing tools Sunday March 27th and that on Monday March 28th she found both in the foreman's office. Until this time she claimed that ADT Solar had my tools in the Foreman's office the next day, so why is she saying now she found them in his office March 28th? Why not keep the story the same that they had been in his office since March 2nd? The day she called I had to call the salesman and ask what was going on and she did not call until 11am-12pm. She should have called me 1st thing that morning and asked, What can we do to make this right? I let her know that Sunpro did an excellent job on the install, but I am being treated by upper management as if I did something wrong. I spoke with her manager, the regional manager, and he also has this attitude that I should be grateful to them and that he is doing a favor for me by even considering offering compensation to me. I spent a lot of money with this company and had expensive tools taken from my house and they do nothing at all about, because according to them it was in their office the next day. I spoke with the regional manager and he said he would send an email the next day with an amount for compensation. Up until this time I have been patient with them, because the regional manager did not contact me until about 5 days or so later, and shortly after 7pm I sent him an email saying that I had not heard from him and that I was going to go to the BBB, etc. to leave reviews. He emails me back saying, Sir, my EOD is in the evenings I thought we had an amicable and reasonable conversation but now Im starting to get an understanding of your character. I did nothing wrong to ADT Solar! Management has dragged their feet on this matter since I reported it to them. They are treating me as if I do not matter! He also ends the email saying, Had the tone of your email been different, my decision could have also been. With that said, I will make you a one-time offer of $300 in exchange for a non-disparagement signed letter. You can choose to take that or post the negative reviews, in which, I will respond to with factual information. He then gives me until 5 pm CST on 4/13/22 to respond or the offer is off the table. I am writing this review with factual information. According to your side that you consider factual information they had my tools the very next day and did absolutely nothing to get them back to me until I found out where they ended up. Here are the facts, either the electrician stole it or the foreman stole it as, according to ADT Solar, it was there the very next day and the apprentice said it was not his. Over 2 weeks later they still did not return my tools!! And they want to treat this situation as if they did nothing wrong and I should be grateful to them!! Every single person I have told this story to say the same exact thing!! It was not an accident!! Since ADT Solar has chosen to treat me poorly, I have gone to the police and told them to press charges against anyone in this case that they see fit to charge. If you choose to use ADT Solar, just remember if they take something it is an accident or you could go elsewhere. There are enough solar panel companies out there. Very poor customer service. A Sunpro employee took tools that did not belong to him, took the tools to the foremans office the next day (according to them), and no one thought to find out who the tools belonged to? It should have been easy to find out who they belonged to because they were coming from my house the day before. Had I not had the cameras I would have never gotten them back and I would have been out $1000 and they treat me like I wronged them!

Thank you so much , Great management. They are Professional

They worked hard to get the job done and were polite.

Workmanship was of the highest quality. Very knowledgeable technicians from the initial salesman to the installers and the Energypro rep. Our electric power company technician said that they never have any issues with the installation from Sun Pro.

Their product performs in the manner they advertise, they back up their product, they stay in touch.

Everything has been just as it was represented.