I chose Sunpower because of their top quality hi-watt panels.The less panels on your roof producing more energy is what we liked.The guys came out and had the job finished in 6 hours.Extremely pleased with the experience

Customer service is great UNTIL installation. They are then difficult. Hard to get firm information from representatives. Too busy selling to follow up perhaps.

Sunpower provides excellent service. They were easy to work with and offered honest advice. Their proposal was less expensive than others. The installation, though delayed, went smoothly. Highly recommended

This is a late review, but I feel it valuable for this looking into a solar system with Sunpower. Horrible experience all around. I have signed contracts April 8th, to get in under the April 15th deadline. Sunpower failed to submit the paperwork, it never left the office! So I missed out on the NEM 2.0. When contacting Sunpower they pushed it off to someone else. I called all the way up to the corporate office, the secretary said someone would call me the next day, they never have. If that’s the type of service you are looking for, then good luck. It’s frustrating when this company will not assume the responsibility of not performing their job.

I purchased a new home that included a SunPower solar system. All was fine until the system needed repair just before the warranty expired. The system was offline for about four months during the hottest part of the year (when my electrical consumption was at its greatest). It would probably still be down had I not called and emailed SunPower relentlessly in order to get attention. I needed to spend $300 to get an affiliate to diagnose the issue (which SunPower said that I shouldn’t need to do). Also, I was told that I would be getting an “upgraded” (more-reliable) unit from a different manufacturer but that wasn’t the case. Very disappointed with how the support was handled. (Interestingly, I was told after the repair was completed that I may be invited to provide a survey. When I said that it wouldn’t be good and explained why, I never got an invite.)

The initial process from sales to contract signing was great. Kyle with sales and sue with the project coordination really got through the installation schedule very fast and efficiently. Problems started when they arrived for the installation. The panels were not installed per the drawings. The inside flex conduit was stretched like a water hose pulling the wiring from my breaker panels based on how stretched it was. Multiple holes were left in my walls which are still unpatched. When I brought this up to the sales dep. They came out the following week and explained that they needed to add another switch because of the distance but wouldn't unless I said something. Then of course I paid cash for the system and upon turning it on and immediately not working, everyone had gone silent.The sales rep quit, the project manager has said it's not his issue and to talk to customer service (on multiple occasions). When contacted tech support to submit service tickets to get it to work they even mentioned a ticket should have been submitted after energizing the system but of course, the project coordinator didn't care so he didn't. The customer service staff try to help, but are met with the same, if not worse response from their supervisors to relay to me, which has been 'we will get back to you' which they never do. All their answers and excuses are scripted. Always say "the project manager is with another homeowner on the phone, but asked me to relay XXX, the manager is not available now, but i will personally call you in the morning with her on the line" and they never do". It has gotten to the point that after being placed on hold, I tell the rep "so, this is what you're going to say now, because that's the script and ive heard it before" and all they do is laugh because it was exactly what they were going to say.Now I'm sitting with 56k worth of solar panels on my roof, completely dead and useless, and never worked., and the only response I get is 'Our next appt is in October You want to cancel it?! (The installation was in July!), and this is just to check the system, who knows when it will be functional? Now looking at all these reviews, it seems that everyone (hundreds if not thousands of consumers) is going through an identical experience. We all get the same scripted responses "A member of the escalation team will reach out in 1-3 business days" and they never do, and nothing ever happens beyond that. I highly recommend you stay away. It is not worth the trouble, carelessness, and aggravation. Definitely the worst experience I've ever encountered with any company. And what makes it worse is that while the reps try to help, you can hear in their voice they're met with the same arrogance and helplessness from their own team. SunPowers long history is what brought me to buy their panels, but this has been a nightmare of a company to deal with, and 50K out of my pocket on panels that don't work, and when they do, who knows for how may days they'll stay functional. From seeing other reviews - seems like not for long.

I started down the path with SunPower in August 2022. It's now Sept 2023 and I'm still waiting for the panels to be "tested" so I may use them. My local electric company, ComEd, has given me permission to use, however SunPower still tells me I'm in the testing phase. The slowness and lazy attitude shown be nearly everyone in the company is tiresome. Their responses are scripted verbiage each time...no new info can ever be obtained. They have now started to bill me prematurely, which is another headache. So now I'm paying ComEd and SunPower. I would not recommend SunPower to anyone!

It’s been over 2 months since I last contacted them and I still haven’t received a response. I’ve consistently called Sunpower and emailed support for an update since the beginning of July and still haven’t gotten the new system. We lost the solar system and had to pay high electric bills this summer. This is incredibly disappointing and professional.

SunPower completed the installation of my system in early May 2023. On May 30th they sent me an email to inform me that they had identified a problem that would require a site visit to repair the fault. I heard nothing from them all through June but the system appeared to be functioning normally. In early July I started to see some issues with data being reported in the app and called them. Nothing was done to fix the issue. On July 23rd, the system stopped working and despite calling on numerous occasions and being told that this was being escalated (see my previous review) they have still not scheduled a technician to come out. It is now September 15th and the only response I get is that their technicians are not available but "they are working on it". Since I bought the system outright rather than lease, I can only assume that they are prioritizing new (paying) customers over supporting their existing ones who have paid them their money! Update: On September 26th (4 months after the initial problem was identified by them and 2 months after the system stopped functioning), SunPower finally sent a technician to fix the problem. It was apparently caused by an automatic software update that failed and it only took a few hours to rectify. However, this was only after I sent letters of complaint via certified mail to their CEO, CTO, and Legal Chief of Staff and Director of Operations stating that I would be pursuing legal avenues to get a full refund of the purchase cost if they did not fulfill their contractual obligations. I cannot say for sure whether my actions directly resulted in an elevated urgency to get someone out to my home but it does seem a like a large coincidence that they sent someone within 2 weeks of receiving the letters.

SunPower in Palm Springs is incompetent and don't understand how they are in business. After contacting them 2 months ago regarding my panel reads "error" and solar panels have been useless they still have not come out to fix. I get the runaround stating they've submitted the work order but needs to be approved? I would highly not recommend this company to anyone. Worst customer service ever!

We installed 28 panels through Sun Power at the end of 2022. The installers were not Sun Power employees. They were subcontractors who damaged the roof. I am one of the few homeowners who will climb on the roof to see what is going on, otherwise I would not have known. They came back to repair the many holes and damaged roof tiles (good thing I had some extra left over). Finally after much back and forth the system came on line, but the full system has never worked properly. We have had many visits from subcontractors who would try to fix it. On the last visit, they installed 27 out of 28 microinverters. Now there are 26 out of 28 working (I think). Although now, the subcontractor is not responding to them and so it seems that I am stuck. Contemplating legal action.

Received several delays on installation. First, the initial inspection was cancelled just hour before it was scheduled. Second, the permit process, despite what I told them caused delay when the request was sent to the city of my zip-code even though I am in the county. Third, panels were supposed to be ready when the permitting was complete but were not. Then, the electrical installation was incorrect; the panel out was on the wrong side of the meter which was discovered only when my first electric bill showed zero feed into the grid even though their app showed otherwise. Dealing with them has been a matter of referral by their corporate to the sales and back to corporate 800 number which, after a lenghty conversation, it was determined that a supervisor had to be involved in compensation issues. Unfortunately, none were available??? The were to call back within 24 to 48 hours which also was ignored. BEWARE - satisfaction after the sale is apparently not their goal!

After just a few months my battery backup failed. Waited months for parts. Had 3 power outages and 3 power interruptions for the service calls. Told no compensation because I bought my system instead of renting. Really. I’m asking for $875 (my payment while battery out of service ) your multi million dollar company doesn’t have a department for buyers. Very disappointed The staff I spoke with were very nice or my rating would be lower

My Husband and I are thrilled with our system so far.........it's only been a little over a year since installation. Our SDG&E true-up was $52. We used the air conditioner everyday is was hot last year! We should have done this 3 years ago. Thank you