I've had my system for about 2 months and it hasn't saved me any money. I've been using more power from the grid than my panels, which is disheartening because I got the panels to save money. The rep from the company also promised I would receive a $500 check and a electric heater, after install. I had to reach out to the rep several time to inquire when I would receive the heater and the check. I finally received the heater last week, but I haven't received the check. After about the 5th time of me inquiring about the check, he stated he had no control over when it would be mailed out. Even though I am not in dire need for money, it is the principle. If someone, be it a business or person tell you you will receive something, you would expect it. Of course, not saving on my bill and the company not making good on a promise has caused me to be concerned about the decision I have made, getting panels.

My solar monitoring system went out last summer. Sunpower has been “trying to locate a tech” to assign to fix. I’ve yet to have one tech assigned to diagnose the issue. Customer service for this company is dog sh-t at best.

I had a great experience with SunPower. Very high quality panels, excellent warranty, and great savings compared to what I’m paying for with the utility. Given SunPower has been in business for decades, I feel very comfortable using their products.

SunPower is unresponsive several times with my experience. I actually had to report them to the BBB for lack of communication and response. First, when they installed the solar panels, I had my home inspection that failed, and they needed to come back. Not a big deal, but they took forever to comeback, and I had to hound them to come back out and they had forgot the issues that needed corrected and took 3 visits to get it correct. Second, when I had a roof leak they did not respond for weeks and then it turned to months before I heard from them. I had to get my own contractor and fix the leak myself. I plan on selling my home and getting solar again and will not be using SunPower due to their lack of customer service. Also, my co-worker used SunPower and had a similar experience as I did. You can have a great product, but if you can respond or fix issues in a timely manner then the product doesn't matter.

Started off great, but unfortunately still dealing with an installation issue 8 months later. Freedom Solar, the installation partner, installed our panels too low for our flood zone. I’ve spent over $130k and countless hours trying to get Freedom out to move the panels so we can pass inspection. The city inspector literally stops by once a week and I just can’t get anyone at Freedom to resolve this. I wish SunPower would live into the seamless service they promised. Dozens of calls and tickets that just circle. So frustrating

I actually purchased solar panels from this company about 12 or 13 years ago and I was very happy I did so they worked as expected and the company was a pleasure to work with, in fact so much so that I had 5 of my friends contact them, all of which purchased their own. Sadly this all changed with the company a couple of years ago. My unit was no longer producing the power it should. I contacted SunPower and almost a year later they resolved the problem. Yes I said that right almost a year. But that isn't even the worse of it, their technician who replaced the faulty unit created a problem with the electrical that caused the main breaker on my house to burn out. At the time I did not realize that, plus it was in the middle of summer here in Arizona, 100 plus degrees. The electrician that did fix the problem had to disconnect the solar panels to do so. This cost me over $1000, which I have been trying to collect for over 6 months now. The company just flat out refuses to work with you. They haven't denied it, which they can't, but they haven't reimbursed me either. Sadly I have spoken with two others that purchased the solar panels which have had problems to where they are unwilling to work with them as well. This company has gone, at least to me, as gone from a good customer service company to an extremely poor one. At this point if you are looking for solar panels, which I believe are a good investment, I would definitely look elsewhere.

I’m big on rating….and sunpower fits the bill. Best system on the market And they’ve been here 40 years??? Nobody else is over 25

Worse experience EVER!!! I got this solar panels with the promise of saving money and only having to pay sunpower for supplier, I been paying for months to sunpower and “ Eversource CT electric providers” so disappointed, I got this solar panels company for my two house, I DEFINITELY DONT RECOMMEND THIS COMPANY,

The system and service is a scam. Promises are made but not produced. Terrible time getting in touch with the right person. All their personnel give contradictory information. They don't meet the terms of their own contract. No one responds to a complaint.

Installation took almost 2 years. Mostly due to engineering errors by sunpower. System fas been operational for 4 months. I paid for 32 425 panels and am expecting all 32 to work at optimum. Not what we are getting. 4 panels produce very low numbers because they were installed next to the chimney and are shaded. Another engineering error and when Ive requested they move them Sunpower tells me to hire someone and pay to move them myself!! I paid almost $50k cash for my system and their customer service is horrible. I have also contacted corporate and the never responded.

This was my worst decision. Ever. From day 1 of install until now I have had nothing but problems with every aspect of this company. The customer support is horrible, the system goes down regularly and takes months to fix. It takes weeks just to get a response from anybody after leaving multiple messages. If I had one chance to go back in time I would use it to stop myself from buying this system.

I regret to say that my experience with SunPower Solar has been deeply frustrating and disappointing. I've been facing ongoing issues since July 2023, and their customer service has been abysmal, to say the least. In July, my solar service unexpectedly went offline. I promptly reached out to them, expecting a swift and professional response. Unfortunately, my concern seemed to fall on deaf ears. Despite my efforts to communicate the severity of the issue, there was no follow-through on their end. Hoping for a better response, I reached out again in August. Once more, I was met with promises - assurances that someone would be sent to address the problem. Yet, these promises turned out to be empty. No one showed up, and my system remained in limbo. What’s more frustrating is that they assured me my system was still generating power, which was difficult to believe given the circumstances. By December, with the issue still unresolved, I spoke with a representative named Brandon. The level of service did not improve. Brandon was unable to confirm whether my system was operational or not. He had me reset the system and assured me he would follow up the next day. That follow-up never came. This entire saga has not only caused inconvenience but also led to a lack of trust in their service and commitments. The lack of accountability and responsiveness is appalling. I've been patient and understanding, but the situation has gone from bad to worse with no resolution in sight. To anyone considering SunPower Solar of El Cohn, I would strongly advise looking elsewhere. The lack of reliable customer service and the inability to deliver on their promises has been a source of immense frustration. A solar energy provider should be dependable and responsive, especially when issues arise, and unfortunately, this company falls significantly short on both counts.

Called with same issue every 60 days for over a year. Called and spoke with 4 reps today. They gave me number to their contractor. Contractor advised me to call sunpower again and ask for a supervisor. After being on hold 28 minutes the rep advised me supervisor would not speak with me. Help!

My system has been offline since May. It took several weeks to get it serviced. At the end of June they determined my inverter needed to be replaced. In October I was told the inverter was still on back order and I was given the option to have it repaired. I was told that would be quicker. It is now December, still nothing. You can’t speak with a manager. No one will call you back. This is the worst company I have ever done business with. Find another company if you want to go solar.

Positives -Good quality. They follow up through the process. Personalized assistance. Negative. Process took longer than expected; 8 months total. The app is very limited on information in comparison with the sample that the sales representative showed to me. For example, it does not give you information in production per panel, and tells you how much power your system produce, but not how much power you use. It was the most expensive quote that I found. OVERALL, it was a good experience, and they pushed back the payments scheduled until the panels were installed, but the app is way more limited than the sample that it was presented to me. If I knew that ahead of time, that was going to be a deal breaker.