SunPower
8.7
User Reviews
Star Rating
4.0
4,302 Reviews
Review Breakdown
5
75%
4
12%
3
3%
2
2%
1
9%
Sentiment Criteria
Value
Quality
Service
Trustworthiness
Jacqueline Citrus Heights, CA
I recently completed my first year with my solar panels (June, 2023) and I am extremely happy with the output. PG&E owed me money! From the sales person to the office staff I experienced professionalism, courtesy and understanding whenever I had a questions or concerns.
8 months ago
Susan Yucaipa, CA
We have had a great experience so far! It took a while to get everything going, but I know that's just the process. The entire team at Sea Bright Solar in Redlands was excellent to work with and answered all of our questions kindly and patiently. I love that we are making energy and not really using much up daily, even during the hotter days of summer! That's very encouraging for the future. We look forward to learning more about SunPower and how it will work for us throughout the calendar year. We've only had the system up and running for less than a month so no official bill yet to see what our savings is. It did take about 4 months to get everything completed, but it was still before the heat of summer, so that's great!
8 months ago
David Westlake Village, CA
Everything has been good, but still waiting on batteries
8 months ago
Jack Makowski
Sunpower works as advertised. Your installer, HES has been difficult to deal with.
8 months ago
Andrea Penepacker Los Osos, CA
SunPower went above and beyond to get my solar panels up and running. I especially appreciated the work that they did to get the electrical panel and smoke detectors upgraded to pass the city inspection.
8 months ago
John Grass Valley, CA
Generating lots of electricity and I love not paying PGE
8 months ago
Ulrike Cary, NC
Overall great. I'd give it a 4.5 stars. Initial install was great and fast. No problems. Added 6 more panels this year and the system was down for a lot longer than I thought. At least Sunpower made a payment for the initial system because it was so long (about 7 weeks, I expected more like 3-4). Had to come out multiple times to change equipment out.
8 months ago
Susan Palm Coast, FL
Everything is working great. We have had no problems so far.
8 months ago
Mark Flanders, CT
The panels perform as expected and the installation and tech support has been great.
8 months ago
Marlene Vacaville, CA
Customer service is great! Everyone employee that I have had interaction with has been polite and very helpful.
8 months ago
Geoffrey Fairfax, VA
The installation of my system went smoothly and, so far, my system seems to be living up to my expectations. My system seems to be supplying the power to run my household, plus my local driving. I have a plug-in hybrid. I didn't answer some of the questions in this survey, because I really didn't have experience to be able to answer. And the real answer to "What is the likelihood you would recommend SunPower to a friend? " is quite low because, my system has been on-line for a year and a half and no one has asked me about it.
8 months ago
Dennis Passovoy Austin, TX
Professional, efficient, and skillful installers.
8 months ago
Rahmatullah
The installation process was a very unexplained and the timing was very unfortunate. It was not a good process and not a good experience. The customer support was very poor.
8 months ago
Cheryle Seattle, WA
My install was great by Power Trip in Port Townsend, WA. My energy production seems good, but therein is the problem. Sunpower's website/App production information is almost useless. The monthly reports are often without compete data, last month or last year production #s don't match the reports given for those months when they were current and I have to cobble together information to see what's happening, mostly relying on my power company's reports. My installer has repeatedly contacted Sunpower with my and other of their customers' concerns and so far no evidence of an accurate website or app portrayal of what's going on with my system. I should be able to see real time and historic #s that are consistent and accurate and I don't.
8 months ago
Theresa San Diego, CA
Appreciate savings on SDGE bills and the system reliability.
8 months ago
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