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SunPower

8.7

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User Reviews

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Star Rating

4.0

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4,302 Reviews

Review Breakdown

5 grade

75%

4 grade

12%

3 grade

3%

2 grade

2%

1 grade

9%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Charles

Prompt service with installation, easy access to people who are putting it in and everybody seem to be very knowledgeable.

8 months ago

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Paul

We always got Immediate response to our calls. Even if we called on a weekend day, we got responses right away. It went exactly as promised. The only the only unhappiness we had was how long it took the county to do its inspection then for our power provider excel to Install the and start the appropriate meter. It's producing power practically at it's rated maximum and we haven't had any problems with it in almost a year.

8 months ago

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Jeffrey

It has all worked as advertised. The installation of the solar panels was quite and the people involved in the installation who came to the house were also nice and unobtrusive. They have always been quite responsive and pleasant in helping to solve any problems that arose.

8 months ago

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Jon

I had an issue with my bill to start out with. I called them and they had it taken care of, so everything they've done so far for me has been great. The installation process was a very good one. The guys that they sent to install were very professional, courteous and quick. They were good people.

8 months ago

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John

I am able to check on my phone, the app is great. It's easy to read, and user friendly. It's great. There was something kinda crooked and I called and they came out that day and fixed it right away. They were phenomenal with the follow-ups and they were able to help me out in a very fast pace. Everything was outstanding from the pricing to installation to follow up customer service, everything was just perfect

8 months ago

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Daniel

I wish I had more discussion during install with the engineers. I have no technical issues, no leaks. Excellent install.

8 months ago

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Alan

Everything's working well. I wasn't here when they installed. They always been very good.

8 months ago

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Madhusudhan

There was one minor adjustment, but they were really helpful. It was very quick, but since time there was some stuff that they didn't discuss with me enough so that I had to correct later. It's working really well.

8 months ago

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Justin hao Chino Hills, CA

My system installed on June 6th 2023. And one panel stop working from June 21st. And the installer forgot to install CT devices to monitor the power consumption of my house, i only can see the solar production on the APP. I can’t see my home power consumption. And the layout of the panels are different from the contract and design from the permit. I email SunPower and called like 100 times, they just provided me a CASE#: 03391344 and each time telling me they have a team to monitor that issue and it’s been a month now, still no one contact me for that dead panel and installation of the CT. And they telling me maybe something is block the sunlight get to that one panel, i took pictures for them shows nothing blocked that one panel and at that time the production is still zero. My system shows from June 28 to July 22 the solar panels generated 1318.9 kwh but SCE only received 964 kwh. I need an explanation for that 360 kwh difference that not go into sce system. Because they didn’t install the CT when they installed the panels, I can’t even check my net meters on the app. I have to go to sce website to do the calculations by myself. I paid in cash full price, i should get the fully functioning system not the one with one broken panel and forgotten CT monitor device. Basically i lost a lot money for that 1 panel every month.

8 months ago

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James New Smyrna Beach, FL

Customer service was very good, installation went smoothly. A year later all seems well. I'm trying to decide if there is some sort of service/maintenance that needs tobe done as it does not produce as well as it di

8 months ago

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Joseph Henderson, NV

I selected SunPower arfer some investigation of their reputation and how they stand by their product after the installation, unlike many other companies who go out of business.

8 months ago

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A Middletown, CT

Answering questions presale was good. Tracking and informing of process steps was also good. Install guys were great. The SunPower APP is next to worthless.

8 months ago

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Elvis Rocks Safety Harbor, FL

The installation was well organized and professional. My electrical box was outdated and was replaced to a newer one.

8 months ago

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Sergio

great service! saving $$$ from previous service

8 months ago

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Richard Sun City, AZ

Honest answers to all question. Very good experience and equipment and install. This is my second solar home. Tesla was having supply problems.

8 months ago