Sandy did very excellent job and help me to resolve my SunPower app. I give 5 star to Sandy.

Friendly staff. They are very accommodating

If you want a company that answers your calls or emails, don't work with these guys. Takes 3 weeks to get a response for simple questions. They told me at the beginning of the process that it would take 90 days to install our system and get it turned on. 6 months later it is still not functional and they won't answer my calls.

By far the worst company I have ever worked with. Do not use them. They will be professional up until installation, after installation if you need anything you are not able to be helped. I have had a leaking roof for 6 months due to their installation and they refuse to help me. They will not answer emails of phone calls, its just a never ending cycle of me trying to get help and resolution and they say the only person that can help is this Suzie however she is never in the office and if she does feel like responding she give you 24 hours to respond to her again or she closes ticket you and you restart. Worst company and this is by far causing my family to be scared of a roof cave in with no regard from this company!

I hate to write bad reviews but I have had to do a lot of this with Sunpower. I've had my system since 2016 and things had been great with both the product and costumer service. Starting October 2023, I noticed changes in my production and saw that one of my panels starting to fail. I contacted the company to get it fixed under their warranty and have been given the runarounds since. I am now down 2 panels with a 3rd panel now starting to underperform as well. Only responses I get is that they are "working on it" or that "someone will reach out to you in a few business days to follow up" and weeks go by without a word. Not sure what happened with this company because back in 2019, they replaced an failed inverter on a timely basis without me having to have to constantly follow up. 6 months out now and still no fix on my Sunpower system.

It’s been absurd that my project has been delayed many times, and nobody is even on top of my project. My project started in October 2023, and yet today is March 26th, I’ve been waiting for more than half a year, it still hasn’t been accomplished yet. What’s worst, we failed the building department Inspection. The Sunpower guy didn’t even try to fix it and left in the middle of the process, and it’s been seven days I’ve never heard back from them again . It’s been a very stressful process. I have to try to contact them a few times a week just so I can get a hold of someone on top of my project, otherwise it’s being ignored. I’m investing $50,000 cash in the solar panel project, expecting it to be reliable and giving me a long-term benefit. Now I’m not sure with this type of irresponsible service, how much I can expect in the future. I suggest people to look elsewhere, I do not recommend Sunpower.

My solar panel system hasn’t worked since September 2022! I’ve continued paying my lease each month. Go with Sunpower if you like paying for no service.

I had a permitting issue that came up during install and sunpower denied my plans, my rep Jared L took it upon himself to resolves said permit issues and sunpower installed solar( so in theory those issues had to be resolved in order to move forward) come almost a year later I am getting letters from the city saying permits were never approved. my rep also scammed me out of $1000 visa rebate card. sunpower just tries to outlast customer complaints untill you get tired of getting nowhere. Never trust Jard L or any sunpower rep! Crooks! Liars! Dishonest!

I have been trying to get my panels reconnected after a fire caused by a faulty connection in the electrical panel.I have been calling Sun Power every other week for 9 months with no results.I was happy up until then.

SunPower Installed panels on my home late 2016...overall, I have been pleased, but repeated failed Inverters have become a big problem, as I cannot get them serviced from any local SunPower dealer, or the Company themselves. I ve had an Issue going on since August 2023, and resolution is nowhere in sight. Repeated promises for looking into my Issue &a phone callfrom both Boss Energy in Charleston SC, and Sunpower themselves go Unanswered! the telephone only seems to work one way. I would NOT recommend SunPower to anyone, as the service after the sale is apparently non existent

Absolutely the worst customer service I’ve dealt with - apologies like crazy but no performance - in a month from now it’ll have been 1/2 a year without power and no word on when it’ll be fixed. All I’m left with is major regrets for my Sunpower contract. Buyers beware!

I would not recommend Sunpower, we live in an HOA and they did not read the form and provided incomplete information, and no follow up or advisement on the progress. We had to inform Sunpower that the local utility had approved the work. We have decided to go in a different direction. If they can not provide a complete HOA Permit Form with backup documentation then going forward will repeat this trend. Although there are good reviews below, this review is our experience.

After talking to two other solar companies I contacted SunPower based on the high reviews. I gentleman named Breon J came to our house for a survey and quote. He was much more knowledgeable and did a much better presentation. He explained the equipment, benefits, and RUI in great detail. He also helped us fill out the information details needed to be prepared for submission and acceptance. If you are interested in obtaining information about solar, equipment, installation and tax exemptions I would highly recommend you contact him. His quote was much less than the other two that we had received from competitors, and we felt the our decision to proceed was the a good choice. I will update this review following the upfront engineering, installation and results related to lowering our monthly electrical cost.

My solar system is installed and approved by city inspector and utility company. Sunpower has FAILED to activate my system. The delay now is one month. Sunpower provides no explanation, no estimate of when the system will be activated. TERRIBLE customer service. The delay is costing me each day with the utility company: I am being charged when my solar system is not turned on. DO NOT use Sunpower

Improper installation has left our roof with at least approximately 8 + leaks. SunPower came out and moved the panels around because the hold down screws came through the roof and leaked. They filled the holes with silicone expecting to stop the leaks. They said they wouldn't know if that would work until it rained and to get back to them if the problem continued. We have been contacting them for the last 4 months without a response. I'm told by a roofing contractor that the panels have to come off and the roof repaired before the panels can be reinstalled. San Rafael, Ca