IF i could i would give them a zero they installed a system that is under performing which caused me to receive an SCE bill of over $1600 for the year as well as pay Sunrun's monthly bill that's bait in switch ive called customer service multiple times they make promises to resolve my issues then i never hear from them again there reason is im using more energy then usual so SCE is charging me for the difference thats (BS} now there recommend that i get more panels install at a higher monhtly cost of course then they offered me $100 dollars for my inconvenience ,then had the audacity to request that i refer friends and family to do business with them. unbelievable. Time TO CONSULT WITH MY ATTORNEY. MY ACCOUNT # IS 02360941b4 and the California state department for contract fraud. john miller.

My system was drastically underbuilt, causing me to have a massive Tru up. Now they want to give me more panels, at a much higher monthly cost. They don't correct their own mistakes. They also placed the panels, where they receive the least amount of sun. I question if this was a bait and switch game, on behalf of Sun Run. They promise an over build at a low price, make an oopsy, then will put in more panels, and I get hosed. Bottom line RUN FROM SUN RUN!!!

My system has been down for 8 months and it's only 4 years old. It hasn't been the first time it's been down either. We purchased our system. The service from the company isn't worth the 1 star. They have no clue what good service is. I plan on filing a complaint with the Attorney General.

Took over vivint. Stopped my auto pay then threaten to cancel my account and force me to pay for the solar panels installed by vivint. Took five phone calls to rectify the situation. POS company

My service has gone down multiple times over the last couple of years, now they are unresponsive. My system has been down for 7 weeks. I've been emailing and calling and even contacted Mary P CBO. They are still taking my monthly payment yet my system's been down and they're completely unresponsive. I've been completely neglected and left in the dark and I've been begging for help. There is no way to get to talk to anybody. And when you call the field service phone number their voicemail has all kinds of customer service promises and kudos to themselves.

If you are considering solar energy and hiring SUNRUN, please read my experience with this company. I have been approached by a SUNRUN employee at COSTCO and I agreed to receive a NO COST/NO COMMITMMENT consultation from SUNRUN. The next day, on April 07, 2023, a SUNRUN’s Solar Consultant visited my home. He explained how solar panels worked, provided me with an initial estimate for the service, yet to be confirmed when the roof was examined, and described the next steps, if I was interested. When asked, he confirmed that all the steps were cost free and I had the right to decide if I would hire SUNRUN only after the assessment was completed and the final cost of the services were presented for my approval. In spite of that he tried to collect a $500 deposit, that I did not agree to pay. With his assurance that there was no commitment, I consented to have my roof inspected to get an accurate estimate for the service costs. To check if I qualified for the financing, I informed the consultant the last four digits of my SSN. Without disclosing any terms, without my consent, and my knowledge SUNRUN consultant, from his computer, signed a service contract of $43,114.86 as well as applied for bank loan on my behalf. I am pretty sure that this completely illegal. I refused to sign the bank loan I received by email and he did not insist further. The next day, I received a copy of the contract with SUNRUN, unlawfully signed by SUNRUN consultant, without my knowledge. When I saw the contract, I immediately requested its cancellation, which I had, according to its terms, the right to do within ten days. The consultant contacted me assuring that the contract was terminated. Suspicious of his word, a couple of hours after talking to the consultant, I called SUNRUN Customer service. This was on April 07, 2023, at 12:45 pm ET. Then, I learned that the contract had not been cancelled as I was told. Again, I requested the customer representative to cancel it immediately and email a confirmation of the cancellation. He said he cancelled the contract and emailed me a confirmation. Two hours later, I had not received the confirmation. I called SUNRUN customer service again, around 2:45 pm. This time, the customer representative said it would take 24-48 hours to process my cancellation request. On April 10, I called SUNRUN again, and the contract had not been cancelled yet. This time, the customer representative agreed to send me an email that stated that SUBRUN was still working in the cancellation, provided me a case number (108259450,) and said it would take several days to complete the process. Besides multiples calls, I have contacted Costco, wrote a letter to SUNRUN president Mary P, had the case escalated to the superiors of the SUNRUN’s consultant who frauded me, and I simply cannot get the requested proof of cancellation of a contract with SUNRUN, that I have never signed. No one at SURVEY seems to care.

Would give zero stars if possible: Received bill from electric company for $3,600, which brought to my attention Sunrun system was not working. Contacted Sunrun to find out the system hadn’t been online for a year, and they weren’t monitoring it as stated they would in the contract that I’d paid in full; over $29k. Was given run around and no return calls for 9 months. “Case Manger”finally told me it was a nation wide glitch and their working in hopes it won’t happen again, offered me $100, and said she understands how I feel. The sales and installation may be great, but those are typically contractors. The service after the sale is a giant fail by Sunrun should anything go wrong with their system. Looking to pursue legal action for this breach of contract.

RUN!!! RUN FAR AWAY FROM SUNRUN. We pay twice as much if not more with solar. Ever since the system went down, they took 4 months to fix it. Since the update, our solar bill skyrocketed. DO NOT GO WITH SUNRUN. YOU HAVE BEEN WARNED.

I purchased my house in 2020, it already had the Sunrun contract so I took over payments. I recently had the opportunity to check and understand the system. It turns out the system is broken, it has not been producing since 2019. I have called sunrun several times and that's when they found out there was something wrong with the system, they claim in the contract that they check the system on a daily basis, its not true. They do make sure I get charged every month though. Anyways. everytime a reachout to them they promise to send a technician. This has not happen in a month. And im still paying hi prices in electricity and for sunrun's system that as of today it still useless. What a headache!

Sunrun is a joke they lie to sell there stuff they told me my solar bill will be 181.00 for 18 months then it will go up to 240.00 but I will get 11,380 back on taxes I can turn it over to them and my bill will stay at 181.00 but the trouble is you don't get the money so your solar goes up I talk to a manager he said we don't say that but I talk to others people the sales man sold to they told me he told them the same thing don't buy Sunrun they will get you

This co.is terrible, poor installation, broke tiles on our new roof, system does not work half the time

This company charges a lot more than they are worth. The salespeople didn't tell the truth about what you would get from the solar panels, and instead of saving money, it has cost me more.

I had true up that was corrected with 12 panels and the LG back up battery!! The experience with my consultant was amazing and installation was flawlessly. I highly recommend going solar with SUNRUN and don’t mess with the small contractors.

Great experience. Everything was done properly and efficiently! Dealt with Justin B! He was the best, he did everything! I didn’t have to do a thing. 1000% recommend Justin.

This company is aweful. My credit card from Vivint was no longer accepted by sunrun after they bought the company so they called be for late payment. The former owners of my house had added panels after the fact so sun run has two seperate accounts for my house. When I paid they credited the wrong account and have been harassing me for the last year because they can’t figure out I already paid and they just need to credit the correct account. Also the lease has it so they should be servicing our panels. I have lost two days of work waiting on no shows so I asked them to schedule a Saturday and they booked a Monday instead. Lots of apologies but no actual results fixing my problems. On top of that I was stuck with the former owners contract which might be the worse solar deal ever signed. The service it’s a rip off with terrible customer service. Do not use this company