What’s been the greatest thing about working with Sunrun Titan, from signing the contract to getting some improvements done on my house, which they did, and paid for, to the installation to updates of equipment. It’s all been completely stress-free.

Sunrun is the absolute worst company I have ever dealt with. My father signed a contract with him and then got cancer and died. They won't let me out of the contract. Every other contract he had signed or business he was involved with was understanding, but not this one. Dealing with them has been absolute garbage since the day I took over. And now they're insisting I either pay them $5000 to end his contract or sign a contract with them. I don't want to sign anything with such a vile, awful company. Ive been on the phone with them for 20 minutes this morning trying to figure out why I got a letter saying I'm 0 days past due on a $0 payment so they're shutting off the service and I have to pay out the rest of the contract now. And the best part is, my electric bill is still super high! I seriously cannot stress enough how terrible this company is.

We recently replaced our 30 year old roof. To do so we needed to have a crew come out and remove the solar panels and then replace them once the roof was done. The entire process was painless. The set-up, the crew, storage of the panels, replacement. It all went as smooth as silk.

I was very happy with the entire process. the person I dealt with ( Gabe ) was great ! Very polite, understanding, and knowledgeable about his job. Always keeping me informed and up to date. Answered any and all questions that I had. Wasn't pushy ! I like that. I would recommend Gabe to anyone Thank you

BUYER BEWARE!! I would like to give NO STARS! This company lacks in maintaining and inspecting your solar panels- ours have leaked as a result of such negligence. We did have a private company come out to assess why it was happening. In over 5 years they have not been once inspected, nor maintained. In addition, communication or lack there of, has been awful. We had to schedule an appointment for one of their team members to come out as our roof was leaking into our attic… TWO MONTHS LATER during the rainy season. Well, they have now rescheduled 4 times. Nov. 14th, Nov. 22nd afternoon then rescheduled for the morning, AND NOW Dec. 4th. This last time they sent out a message confirming this date WHICH WE NEVER AGREED TO! Honestly the worst company. If you are thinking about going with them, you may want to think twice. I can send you the emails as proof— I would hate for anyone else to be coerced into buying/leasing their panels from a company who truly does NOT value their customers, or their homes. They are eager to put them on your house, yet not so eager to help you if the cause damage.

Sunrun is a great company to work without! All the professionals are friendly and very knowledgeable. The process was smooth and any questions we had were answered speedily. Choose Sunrun for all your solar needs.

The two is based on the missing service for installing a new system for a new customer. 1) The installation did not pass inspection. The Sunrun crew stayed a few hours, applying fixes for the reported faults, and stated the follow-up should be in about a week. 2) No appointment was set up. After no call-back, for two weeks, I scheduled an appointment. They NEVER updated the available days - for a while it was only 2 days a week - which became full week like everyone else. I told them twice - they NEVER updated their work order. 3) I was NOT informed that staying around to label the breakers was part of the PGE inspection. 4) The installation was Oct 14, 2023. With all the delays, and the reschedule to pass the inspection - the best they can offer is Dec 14, just before christmas break. 5) If solar panels are approved and activated before 2024, I will consider it a lucy day and buy a lottery ticket. 6) No solar power until half of winter has passed - with the winter heating bills. The flexible payment plans are great. Everything is great until installation has be corrected before the service is actually available.

Awesome service, thanks! Steve was great!

After signing the contract, they became increasingly unresponsive to our calls and messages, providing vague excuses for the delays. This lack of communication left us feeling neglected and frustrated. False Statements and Design Mistake: They initially mentioned that our contract had been voided without providing a clear explanation, only to later mention that a new one had been sent. These conflicting statements were confusing and eroded our trust. Furthermore, it has come to our attention that a significant portion of the delay was caused by a mistake in the system design, which was originally based on my neighbor’s roof and not ours. Now even after 15 months, our solar has not been activated yet. Avoid this company, avoid them for the sake of your family and your property

I bought my solar from Sunrun but all their promises before I signed the contract were not true my system is not generating enough power as it shows in the contract and then my agent is not responding to my emails or text so I don't recommend this company

On time and good work ethic and friendly.

I received the best Service from Sunrun. I am satisfied with everything. Though the processing took a long time due to City securing permit to Southern Cal Edison requirements.

Great service!!! Very prifessional!!! Thank you

We love our solar panels and the reduction in monthly payments

Everything that Sunrun said about solar was right on the money. We haven't had a electric bill since we had solar installed. Plus we also charge our EV with it.