I had a $40k system installed in 2021 and all went well until July 2023 when the system failed. I was not informed of this until I got the trueup from PGE with my bill of $3000.00, I finally called them to learn that the system failed in July. My app only told me that it had an error in loading. Why didn't anyone call me, text me, come out and fix the problem. I called in December and they had no appointments until Jan 8, 2024. This is terrible service, terrible app, and if I could return the whole system I would do that. Alice p

My first meeting with Levon was very informative and friendly. I was very happy with the installers and electricians. Everyone was so great and explained everything along the way and I have recommended a friend already to meet with Levon and get the ball rolling for them. So far it has been a great company to deal with.

Outstanding service and communication from first call to completion of installation and activation! We had a dedicated contact person (John K) that guided us through the process from day one. He explained the system and options. Contract process was simple and understandable. We had options to choose from to determine the best pricing structure that fit our budget and expectations. Installation crew was professional, friendly and receptive to my questions and suggestions regarding final placement of panels and installation. Coordination with our electric supplier was very smooth. Looking forward to watching the system generate solar energy credits to offset all of our electric demand.

SUNRUN installed th solar equipment per preplan and everything went like clock work.

So far everything is going well. Would like to have a second battery.

I am very happy with my decision to go solar. My summer bills are nominal. The only thing that I am not happy with is Sunrun no longer operates in New York for new customers. I found that out when I recommended my neighbor.

I have been very pleased with the way the panels blend in with my roof. Also, the small amount of additional items necessary to make the electric hook up.

They made it super easy. They are very knowledgeable and answered all my questions.

Nothing but good service and swift answers to questions.

Sales team was excellent. Five stars explaining how a lease works and pricing. The installation team was 10 stars. They explained all technical things to a technical person including system operation. This included changes that needed to be made "on the fly" that occur when the planned installation design meets the actual home. I was informed of the changes needed. I was informed of any available options if more than one solution was available and the advantages/disadvantages for those options. Basically, they were knowledgeable, efficient, and communicating from beginning to end in the installation. This resulted in a very professional installation. Then we come to the after service support. This has two components. Hardware/installation and connection/billing. There were some issues with the Hardware that required the installation personnel to return and make adjustments. Something I expected because it is complex in all the wiring which had to be rerouted into a second breaker box that the backup battery can support. This also included them training me to understand what areas in the house are backed up for the battery I had selected. They quickly switched over a change I requested. The support side for getting connected with Sun Run, FPL and my Electric meter was a communications and procedural nightmare. This cost a star in the rating. The communication from the so-called customer satisfaction area was basically non-existent. FPL and Sunrun apparently were overwhelmed with installations. The paperwork required from Sun Run was lost or never submitted, so we were sending power to FPL through a one-way meter. This was indicated on the meter as being bought from FPL, which meant I was paying for the power I was generating. I resolved the issue by getting the Hardware support to temporarily shut-off my system and personaly submitted the required forms to FPL for the two-way meter. Once the two-way meter was installed and the system restarted, everything has operated flawlessly. This includes multiple power outages, from just moments to multiple hours. A lighting strike on the cable network system which damaged the cable boxes and stopped electrical power all over the neighborhood. My Sun Run system handled it without any issues. So, I am enjoying a reliable and fixed cost electrical system which has been stress tested and performing as designed. I now have a battery backup system and reliable power at approximately the same cost as my original annual power bill. My

Matthew and his staff of installers were great to work with. They answered all our questions and helped us set up a super app that keeps us updated on our storage as well as usage.

1 . Poor communication: After waiting for a month for an appointment, Sunrun sent me an email notifying me that someone would arrive on 11/16/23, but nobody showed up. I called them and they said they did not have a work order for that day, even though an email reminder was sent confirming the appointment. So, they set up another appointment for 11/17/23, and no one showed up for that appointment either. 2. Poor management I have had three different case manager for just this one work order of reinstalling five solar panels. 3. Unexpected arrival with late notice

5 Stars minus 4 Stars for the number of phone calls. I like the website and ease of use, however they won’t stop calling. They typically call 3 times a day and leave a voicemail. When I finally answered the call I was sent to sales to sell me another solar system. The sales person was informative and helpful, but answering the phone called increased the number of times they call per day and week! It doesn’t end!

Solar is the best you can do for your electricity. We chose Sunrun they are the best for getting the job done quickly and professionally

I'm so thrilled with my Sunrun experience. At first I was the biggest skeptic. I was sure there was some angle where the company was getting the better of me, but after multiple spreadsheets, due diligence and some serious tire-kicking, the Sunrun deal turned out to be as good as they said it was. My rep, Damian, was incredibly attentive and worked with me every step of the way. His high integrity and great communication made the entire experience enjoyable. Now I'm the cool kid on the block with my snazzy new solar panels and Tesla Power Wall. As everyone else's PG&E bill continues to skyrocket, we're basking in the Sunshine of a locked-in low monthly bill. It feels like I'm the one getting the better end of this deal.