Sunrun
8.7
User Reviews
Star Rating
4.2
2,343 Reviews
Review Breakdown
5
51%
4
14%
3
6%
2
5%
1
24%
Sentiment Criteria
Value
Quality
Service
Trustworthiness
Mike Gilbert, AZ
1220 kwh produced in the first month, March 13th to April 12th, almost eliminated my whole electric bill
8 years ago
Laurie Geiger Tempe, AZ
We are happy with our solar with SunRun. Installation took much longer than expected but now that it's up, we truly see the savings. HOWEVER we were told numerous times that they would move the panels to a new location if we moved (for a fee of course). Now that we are in the process of purchasing a new home, they are saying that is not true and now we have to add the panels to the sale of our home. We NEVER would have signed the lease if we knew this to be true. Be very careful with this company. I am finding that they are pros in stretching the truth
8 years ago
Robert Casper West Bridgewater, MA
Everything went smoothly from the installation to flipping the switch on the box. It took an extra bit time time due to my towns inspection process but in the end, all went well.
8 years ago
Shawn jordan Matawan, NJ
Great job by the sales team and the installers. The installation was smooth took one day and they were super clean. Looks like Solar will be a good move!!
8 years ago
Mark Frisbie Walnut Creek, CA
Well, I don't know that I would call a "10" awesome rather than excellent, but there isn't anything I can think of that would have been an improvement. I received responsive and informative communication from the beginning. I had some specific questions about "qualifying" my system at the highest capacity possible with PG&E, since I had only recently bought an all-electric car and my prior year usage record did not reflect the increase in usage that I knew I would experience. The questions got answered with referral to an experienced manager at SunRun. The installation foreman and team were on time, organized, courteous, and left the work area clean. The website where I monitor my daily production is a breeze to use. I highly recommend SunRun.
8 years ago
Cedric Sarkin El Segundo, CA
Still a bit early to know exactly. As I have not received the 3 months of bills yet from Edison. However we are excited to have solar and feel Sunrun did an outstanding job getting our solar system installed.
8 years ago
Juan Barraza Chandler, AZ
my experience with sun run was that they were very professional and punctual and right on top of there job duty as promised
8 years ago
Parminder singh Oakland, CA
Sunrun is the best solar company in market today they told me 3 month approximately to install and working solar at my house but they complete every thing in 5 weeks , I never have any problem with the system , I advice only use Sunrun for solar !!
8 years ago
Lorena Montes Los Angeles, CA
This is only my first month with Sunrun and I already regret giving my business to this company. The system did not work properly since first day and it took 10 days for a tech to come and revise it. In the bill there is a $15 charge for not signing for auto payment (is that legal?) and the customer service is horrible. They were not able to at least let me chose the date I want the 'mandatory' auto payment. Not happy with this company.
8 years ago
Joe Folks Patchogue, NY
DON'T USE SUNRUN, whatever you do! One contingency we had was that the solar panels could be removed at no cost to us, should we need repairs on the roof. No problem, said the salesman. We shook hands on it. Turns out we need roof repairs, and Sunrun has said it is not part of our written agreement that we signed. So we will have to pay over $7,000 to remove the panels. Big regrets using these guys. Never again.
8 years ago
Michael Holloway Oceanside, CA
The worst. I am not saving a dime with Sunrun. They charge me for electricity at a rate higher than the utility company and for electricity generated whether I use it or not. Then the power company gets all the extra and sells it at a high rate while paying me wholesale. I lose money. My bill goes up 2% every year whether rates go up or not. Sunrun is a bad bad deal fro the consumer but a great deal for Sunrun and the power company.
8 years ago
Jim Mount Pleasant, SC
Thank you Sunrun/LGCY Power- $81 savings in my first month. Great company, Streamlined process and Amazing local service for the low country. Jim SC
8 years ago
dave bernardi Los Gatos, CA
I had investigated three providers and interviewed them all. The choice was very clear once I had talked to all of them. Sunrun staff were by far the most personable, friendly and knowledgeable about the process and what to expect in regards to the PPA, installation and operations as well as what to expect from PG&E. The installation crew was very fast and efficient. They took time to explain what they were doing and what to do once the panels were in place. All in all, a very good experience and good for our world as well. System is up and generating power as described. Go Sunrun!!
8 years ago
charlie sottile Arroyo Grande, CA
Great crew and work, very clean, courteous, and respectful to the property surroundings. A clean presentation on the system and time line. Very actively informative on the progress of the system build, up to the time it's on the grid. Follow ups making sure one is happy with their new system. I recommend Sunrun to any home owner who wants great service, and cheaper electric bills.
8 years ago
Christiana Fyfe Bristol, RI
Got my first electric bill and already it has dropped significantly. I can't wait to see my next electric bill. I can only hope that it will be zero.
8 years ago
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