I received the best Service from Sunrun. I am satisfied with everything. Though the processing took a long time due to City securing permit to Southern Cal Edison requirements.

Great service!!! Very prifessional!!! Thank you

We love our solar panels and the reduction in monthly payments

Everything that Sunrun said about solar was right on the money. We haven't had a electric bill since we had solar installed. Plus we also charge our EV with it.

I love the money that I save each month, especially in the summer months. I am unsure if all of the rain and clouds have really affected the production of power, but the last 2 months my bill has increased.

Everything was clearly and professionally explained. The whole experience was very stress.free.

Didn't get things as promised. Made a mess of the house with pipes and equipment running all over the roof and on both ends of the house. Very ugly. 2nd day after hook up we lost power to half the house and Sunrun failed to respond to us for 5 days! Leaving us in the dark without any idea of how long we'd be without electricity. We actually spoke to 5 different people who said they'd "get back to us" but no one did. Then they messed up the paperwork, repeatedly. (I cancelled 2nd house order.) No one set us up about how to see the account or run the equipment. Several employees told us we needed to install the Tesla app, but their access wouldn't work, then our "project manager" scolded us for trying to use the Tesla app (our battery is Tesla) and said we should use Sunrun app. Can't access and, again, no response from Sunrun. Now they're hounding me about signing a form that says I'm not getting an EV when I repeatedly told my sales rep we ARE going to get an EV. I won't sign until they answer my questions and explain this contract they want, but they WILL NOT RESPOND. It's been months and months of not getting any responses to anything. Now I'm getting "past due" payment notices, but have never received a bill! Of course, no response to this either. I deeply regret going with Sunrun and wish I'd done more research before signing with them because now I see all kinds of warnings about them from neighbors on Nextdoor.

I like the HUGE savings on my electric bill. I have only needed to contact customer service once and they were very helpful. I do not like how my electric company doesn't pay me but instead gives me a HUGE credit that I can only use for my electric bill. It would be nice if they either paid me or let me apply this credit towards my heating/gas bill with the same company.

I don't know if Sunrun is ever here and I don't get information on my system, which I don't understand

Anytime I've ever called them with a question or concern, they've been very, very helpful. I've never had any problems with it. It's been great and I think I've had it seven or eight years now. I've already recommended it to several people.

I've had it now for almost a year, and there's been no problems. The guy that I was working with was always very accessible and willing to answer questions.

they were very engaged during the project and kept me informed of the progress of the installation. They were pretty thorough about providing information on the financial requirements and things like that. It's too early to tell whether the duration of the equipment is going to be good. But so far it's worked fine.

It took a while to get all the contracts going, but once done, everything else was a breeze.

The ONLY reason i recommend Sunrun is because of Auston A. Whenever I have an issue he is the only one I can count on to follow through. I have dealt with service reps & project managers and they always promise but failed to deliver.

Our system has saved us quite a bit every month. We only pay the minimum that PG&E charges us.