since Sunrun took over for Vinivit. communication has been much better

Sunrun did everything for me of going through the whole process of having a solar power to help me save money on electric. I didn't have to go to the electric company and my HOA dealing with the paper works. It was fast and made it easy for me since I'm busy with works.

Easy payment and , monthly fixed rate....that suitable for my family

Quick response, responsible subcontractors.

Terese ability to explain the product and its benefits is why we chose Sunrun.

I am completely satisfied with the program. The only serious problem we had was a lack of solar service for 3 months while an integral part was on backorder, but we were credited with the full amount billed during that period.

Our roof was leaking but we could not afford the $13,000 cost for replacement – we heard we could get roof replaced if we went solar – we called several solar providers who said we did not qualify because we had too many trees – and we would need to remove trees at our own expense before being considered for solar – and while this was happening our heating/air conditioning system began failing and needed to be replaced at a cost of $12,000 – it was an overwhelming situation – that was until we met with Nick Z of Sun Run – he arranged for the needed trees to be cut down and stumps removed – and he arranged for a new roof of our house – and all the work was done quickly and professionally – we then get solar installed and are currently awaiting required inspections before being turned on. We were paying Atlantic Electric $180 a month as part of a budget – and that is what we will now be paying SunRun instead – and we just received notice that because of usage our bill with Atlantic Electric is now increasing to $240 per month – fortunately once our system solar system is turned on our bill with Atlantic Electric will just be $20 or so – and $180 to Sun Run – so our monthly cost for electricity will be $40 less per month – and since we now have a high efficiency air conditioner our usage may be less than what we generate and therefore will get a refund from Atlantic Electric. I can’t say enough good things about Nick – he was able to completely change our situation – we now have a nice roof – a yard that can grow grass and a garden – and will be paying less for electricity now and for the next 25 years – he was kind – efficient – professional – responsive – a joy to work with – I am forever grateful to Nick and SunRun.

Great at keeping me up to date on the installation process. Took longer than expected but not excessively so. Sunrun has been very responsive to my inquiries when needed.

Our experience with Sunrun has been fantastic. After a year after install we are please with the process from beginning to current status. We would recommend.

This was a seamless process from sales to install in getting our panels up and running. Everyone from SunRun has been too-notch. I highly recommend them.

Don’t buy any services or products. They just lie left and right. Their sales rep was helpful at first and promised to help to solve issues and do some reimbursement but later ignored my messages and never called back. His name is Michael T, pure liar. I noticed severe decline in production after the first month of installation. After 6.5 months the production is only 1933 verses their 10980 annual estimates and they claim nothing is wrong with the system. I’ve contacted them requiring to remove the system immediately from the house. Just filed a complaint with BBB and will take also legal action if they don’t remove it.

Poor service No concern for customer Technically inefficient systems Mis-use of personal banking information on file. Charges credit card for high $$ without notice that customer has no clue about Takes months to revert back on a case. They just keep transferring calls from one team to other. Customer reps have no knowledge Concerned to mint money

Great service. A very professional and clean installation was done.

The process was very easy. Dan explained everything and communicated very effectively. The installation went very smoothly and everything was done professionally.

I have one years experience leasing Sunrun panel and battery. In this time I have found their equipment to be faulty, their customer service to be atrocious and feel that I was miss led during the contract signing process. I understood that per the contract if I had difficulties, these difficulties would be resolved in arbitration. What I know was if there was a problem with their equipment, they would deflect and try to make it all my fault. Every problem was answered with I am using too much power. I live in a small 2 bedroom house and asked for them to build a system that would be big enough so I could turn my spa back on (which I haven't done) and would also handle an electric car if I got one. My appliances are energy star and all my lights are LED. I am not a big energy user. The last few months have been horrendous. In the middle of Dec. they asked if they could come out to inspect my battery. After the inspection I was told that everything was in good working order. The next day it stormed and my power went out for two hours. I let Sunrun know via email that their battery failed. They made no contact. I then got hit the next week with a $700.00 bill from PG&E. I asked PG&E solar customer service to come out and inspect their meter. They came and did a 3 hour inspection. They came to the conclusion that the problem was on Sunrun's side. They even offered to connect with Sunrun and share their findings. This could go on and on like it has for me, so I'll bottom line. Many emails have gone back and forth. I ask questions, they don't answer the questions. They just talk about how much they want to help and go back to their blame-game process. Next PG&E bill, $441.00. The final blow was the big storm that went through this last weekend and I had no power until this morning. I am 77 year old disabled woman that needs oxygen at night and often during the day. No power, no oxygen and I am paying for a battery that offers me no protection. By the time my neighbors checked on me I was in bad shape. What really galls me is that, I have learned is I am stuck in a 25 year contract with this awful company.