Sunrun
8.7
User Reviews
Star Rating
3.8
2,242 Reviews
Review Breakdown
5
49%
4
14%
3
6%
2
5%
1
25%
Sentiment Criteria
Value
Quality
Service
Trustworthiness
Connie L Irvine, CA
Overall we are very happy with our solar panels and all the workers that came to our house for the installation. There were several scheduling problems that wouldn’t have happened with better communication.
2 months ago
Toniann McLaughlin Scotch Plains, NJ
Sun run has been responsive kind and knowledgeable! They have answered my every question and been extremely helpful.
2 months ago
rob fisher Santa Rosa, CA
I would like to thank Damian P for walking me through the process of solar energy and making me feel comfortable with the choice I made to choose solar, and especially Sunrun for there prompt service and delivery of the system. Living in rural Sonoma County and the risk of rolling black outs are no longer a concern and the system looks great on the roof as well.
2 months ago
Harry Whittington Victorville, CA
I can't say anything other than: I can't believe that they perfected service & setup. It was an awesome experience.
2 months ago
EDWARD LUKASZEWSKI Milford, CT
Excellent company to work with from beginning to end I would recommend sun run to all my friends and co workers.
2 months ago
Susan Moffat Mission Viejo, CA
The amount of money I pay each month is super! Have the app so can track my energy amounts and that my panels are working. Have had no need for customer service since installation. I like that Sunrun is constantly monitoring their equipment and will take care of it if anything goes wrong. My rep was super attentive until the system was all turned on and now I struggle to get a response to a question via text. I have yet to receive the money promised for referring a customer.
2 months ago
Rohit Sharma San Anselmo, CA
Really good customer experience right from sales through installation.
2 months ago
Danny Starkey Riverhead, NY
Very professional. Courteous. Flexible. All in all a easy transition. Great job sunrun
2 months ago
Donald
They figured out that our system wasn't working at the beginning because one of the wires was bad. But once they came out and used the alternate wire, everything's been fine ever since.
2 months ago
Michael
They were on top of installation and provided what they promised. I had used them in two different homes and I think that they're the best company out there.
2 months ago
Francis
They've followed through on all of their expectations. It went well with no issues. Very clean.
2 months ago
Valerie
Our experience with the techs was very, very positive. It went very smoothly. We had a very professional crew take care of all details and they not only installed the panels, but also installed a brand new electrical panel as well. We just got our first electric bill from our electrical provider and it was -$45 so everything that SunRun said was true. We are now producing more electricity than we are using.
2 months ago
Jane
I called them with an issue and they took care of it very quickly.
2 months ago
Steve
It was a good experience and they provided everything they said they would. I had very good experience with the representative, even though I don't remember his name at this time. I think it was Craig.
2 months ago
Rosemary
Every time that I have called, the people have been friendly, nice, knowledgeable of how to solve my issue or problems, and quick to help me and get it resolved. The guys came in a truck and had all the panels on the roof, and blocked the door so we were safe while we were still in the house. They just made sure everything was safe and let us know not to come out because how they were working. They had ladders up and they kind of blocked it off using caution tape. So I was really impressed by that, and they did a good job.
2 months ago
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