The initial contact was well informed and follow up was courteous and proficient!

From time of sign on until permission to operate was nearly 5 months. Salesman started out great. He’s now disappeared and not responding. I stall crew was great. However, in all I have dealt with nearly 10 different people or more start to finish. I should have only missed max 4 days of work for the whole process. Due to them not understanding how inspections work and how jurisdictions work I missed 5 days of work. My Project Manager has also stopped responding. I’m on the hook for installing 31 panels including the man power to do so. However, they measured wrong and two panels couldn’t be installed. So I asked about a refund for the two not I stalled - means the panels, misc. materials and labor for not installing and I asked for the To release the first years payment - as they’re paying my first year. I was told they were paid by GoodLeap the Leander in early December. I asked nicely and now I’m being ignored. They keep telling the checks have been approved but not when they’re sending. Then to top it off they feel $1000 for two panels, misc. materials and labor not used is sufficient for a refund out of $75,000! I also had to call my power company to tell them inspections were signed off so my meter could be switched out and I could turn the system on because they never did. I’ve mentioned to them several times I would like to get everything done and over with so we can move on and they refuse to answer or just give me a ring around. Im really hoping I don’t need to get a lawyer involved as I don’t want to deal with that headache. So o would not recommend based on the issues I’ve dealt with. if you worked with Lumio and it was great im happy for you but if you had a bad experience I sympathize with you. Please do more research of your own.

Our review will be broken down into several categories. Installation-Our installations were split into 2 different times. The first one went awesome, the crew was friendly, efficient, and competent. The second one, scheduled and didn't show up on the first time they said. The next appointment, they were supposed to arrive between 8-12. Around 4, I called our salesman, who called and said they would arrive around 5PM. They finally arrived around 6, worked until dark and then said they would return the next morning but we would not need to be home because it was only for photos. They arrived at 7 AM to make enormous amounts of noise on the rooftop and the worked until 2. They left trash all over our yard, broke several bricks on our walk way, and a mud trail all over our porch. Later, we learned that they had in fact connected the panels the wrong way. Instead of saving us money, that mistake was costing us money. Finally after several phone calls, another person came to check everything out and figured out the equipment had been installed backwards. Customer Service: Absolutely sucks! We have called over and over to get the appointments scheduled correctly. We have taken off work to be available on 2 days when they didn't even show up. Our salesman said someone would be calling to make it right with us. We still have not gotten that phone call. Our roof is leaking now in several places. OUR HOME IS BRAND NEW!! We have called twice and emailed pictures and still have not gotten a scheduled time for them to fix their mistake. Salesman tells us that we will get 30% tax credit and we can turn around and use that money to pay toward the loan taken for the panels. What he failed to mention is that you do not just get that amount back to turn around and pay anyone else. It's a tax credit! IF you don't owe the government, then that money just sits there as a CREDIT for when you might need to pay them. Totally misled. We were also told that our early termination fee would be paid for cancelling service with out electric provider. We had just signed a new contract. Oh no problem the salesman says......guess what? Only 150.00 was given to us. And it was presented in a gift card that said, "because we know unexpected expenses can arise during an overlapping of service, here is a gift card". So that cost us the difference in the 150 and our actual termination fee. We give one star because that is the lowest possible thing to give. Otherwise, they would get negative a million! Poor customer service, misled by the salesman, and just shitty service all the way around! So far, nothing is being saved on electric bills and we will be paying for the loan for flipping ever because there is no 30% to be applied to the balance of the loan!

Tyler, was honest in his dealings with me and the company representatives had great communication with me.

We received good information from the start. Tyler had excellent knowledge and had an answer for all of our questions

Tanner S did a remarkable job. The follow-up for a panel that isn't reporting (has not reported since I installed the Enlighten app) is disappointing. So one complete panel is not producing from November until today, January 27th. Not sure I would recommend you to friends. My overall impression is that no one cares. Wish I could leave better ratings, but after 4 phone calls I've got nothing.

The process of from start of installation to the actual PTO (Permission to Operate) takes longer than what the sales personnel will tell you. However, all of the employees have been very friendly and answered questions I had during the installation process. I did have a micro converter issue after my system was active. Two attempts were made to resolve the issue but after the second failure the inverter was replaced, and I have had no issues since.

They were very helpful in explaining everything to me. They also took care of a lot of the mundane details with the city. Overall, I had a great experience with Lumio!

On January 17th Lumio installed solar panels on my house in Prairie Grove,AR. , but failed to connect this system to the electrical meter. After numerous attempts to solve this problem with no success. I was told that they would schedule an inspection. The inspection would fail because it’s not connected to the grid. Next I was told to call the electric company to see when they would come out. I’m sure after all the negative feedback , that the electrical company has already been contacted. I tried to cancel this system in December do to health reasons. It was creating an enormous amount of stress due to the fact that it was not approved on September 22 and had not been resubmitted to the electrical company by December 1st. . After talking with numerous Lumio staff and my wife, I decided to resign with Lumio. Now here I sit with a solar system that doesn’t work.

The overall job was done in a timely manner however, the contracted workers damaged our bathroom ceiling. We have made several attempts to resolve the issue but Lumio representative always indicates they will handle the problem but to no avail the situation remains to this day.

Install and production have exceeded my expectations. I’m always given my answers with a good turn around time.

I am content with my panels; great purchase.

Great people. Would get solar panels again. Very helpful.

I like the prospect of paying less for electricity. After 8 months, it’s too early to make a final evaluation, but it’s looking hopeful! The lower sunshine winter hours should be offset soon! Lumio did a great job getting us set up!