It's not easy to speak to someone via customer service. My experience was not good. My solar was installed and is not in operation. The company refused to update my diagram for future installation of backup battery before the Power company gives their final approval.

They are quick to make a sale. But afterwards they soon forget you and your concerns with issues

They send me a bill 2-3 times a week .all paid for!!!!!!!!!!!!

Because I've been waiting to get going since April and yet they came n put put the 200 meter Amp, and apparently AEP says that it did not pass. And so here I'm waiting for answer from anyone and nothing. But they sure take out my payment really quick. So here I'm waiting on a refund for July and nothing. Payment for August they got already and still nothing. So now I gotta wait and get my August refund back. I wish I would of never gotten solar panels.

Had a horrible experience with the door to door salesperson who sent me very unprofessional texts in frustration with my boyfriend who had asked for extra details to break down the pricing quotes he had received. Same sales person had tried to make a sale to me for my house, but had shown up to the appointment so late without all the materials he needed and then ended up giving me a hand written chicken scratch quote. When i asked for a electronic copy of the spreadsheet details, he took a bunch of screen shots that somehow I was supposed stitch together myself and then insulted me when I said how was I supposed to that, saying well you are in IT - you should be able to figure that out. I had never experienced anything so unprofessional from a salesperson in my life, so when I made a compliant to the next salesperson that showed up to my house from the same company - I believe his manager had lied and said the person had been let go cause they didn't see him in the system anymore. They sent a new salesperson to come give me the pitch again, but the same thing happened where they were so late to the scheduled time that I just cancelled the appointment altogether. When I called to give the company the details of my poor experience, it turned out the customer service person could still find the first salesperson in the system, hence be realizing the manager had been lying. Would NEVER use this company or recommend them to anyone!

I am very unhappy with my system. I am NOT getting what I was promised!! Everytime I contact customer support I receive a different answer. In addition, I receive promises that someone will call me back, but that does not HAPPEN!! I live in a very large community in Florida and I tell all of my neighbors about all of the problems I am having!!

Damaged solar panels, no customer service

Excellent service in Eastern WA. The entire process from sales pitch to first PUD bill was white gloved. We know we made the right decision. First electric PUD bill came in exactly what Lumio predicted. Solar math can be a gamble but Lumio did an amazing job.

They have been giving my sister the run around on connecting as well. We went to the permit section at city hall only to find they didn't get a permit to install the panels. Therefore, they cannot call for an inspection, ergo you cannot connect to the power. Appropriate action will be taken against this company to rectify this egrigous act of what appears to be complete negligence and fraudulent behavior.

I’m a great believer that good things happen and Lumio arrived at my door. Great directors with knowledge and experience. Defiantly enhanced has profound effects in my monthly energy bill. Lumio has given me the kind of freedom I was looking to lower my energy cost. I highly recommend if you have not looked into owning your own energy and stay off the grid away from power outages GO LUMIO. Sunny and Alix thank you so much so very appreciative of your courtesy not only the calls but on time and the willingness to help me.

I have been dealing with "Lift Energy" (now Lumio) since early December 2021, and the job is still not completed! 1). No follow-through: Sales guy, "Everything is going great! Your (37 years old) roof is OK, lies! It needed to be redone at $6000.00 unexpected expense, but since he told me it was OK, and some work had been done it would cost me $5000.00 to get out of the deal. A-Hole! Cameron said the paperwork for ARC committee was in process; it wasn't! I had to do ALL the leg work. 2). Roofers finished job satisfactorily, but the panel installers broke 4 tiles (which I'm still waiting for repair), AND forgot to paint the conduit on the roof and going down the wall! 3). Electricians: Installed subpanel in garage because existing one too small for extra breakers. They took 2 months to complete because they forgot the 100 amp main breaker, TWICE! 4). Several times appointments were made (at loss of income to me while waiting) and no one showed, or did not call to let me know what is happening. No one answers or returns calls! If they do a really poor excuse is given. Yesterday was the latest no-show to fix the broken tiles, (after 2 reschedules). Phone support said they would call back; they didn't. (At least they're consistent!) 5). Now the scheduler wants to send for final inspection... FOR THE MIDDLE OF JUNE???? A-Holes! (Where is the "support" in Lumio customer support??? No sense of urgency ANYWHERE in this group of losers! To summarize: If and when they finish my solar install, and IF/WHEN it is turned on, I have ZERO faith LUMIO/LIFT will be ANYWHERE if the system goes down to help! If I had away to go back in time I would punch the sales guy Cameron in the face for lying about how reputable and efficient "Lift Energy" is/was. Slam the door in their face and NEVER do any business with them EVER! I am SOOOOO Sorry I let myself be fooled into agreeing to the install!

Do not use this company or any affiliated with it. I don’t care if they call themselves Lumio or Deca or anything else. It is very unwise to do business with them. They are super nice until the financing goes through. But as soon as they get the money good luck getting in touch with them. The numbers I found in the installation agreement act like your number has been blocked when you try to call them. Though I had the salesman’s cell phone number, he was too busy scamming other people to call me back. I did have another gentleman’s cell phone number, but he didn’t have the answers and was having a hard time getting them. But I even had a hard time getting him to call me at times due to a death in his family. I have been trying for months now to get some questions/issues resolved and have been drug along, getting bits and pieces here and there. First, when they tell you there is a rebate, they make it sound like you will be receiving a check in the mail. That is not true. After repeatedly asking when I would be receiving my rebate, I finally got an email to a gift card site to redeem my rebate. ☹ Really, I’m promised a check that I can put in my bank to pay bills with it and I get a gift card! Granted, I did have the option to pick a visa or master card gift card, but have you ever tried paying a credit card with a credit card. That doesn’t work! Second, there were 3 phone numbers in the paperwork I had between my Deca agreement and the Oncor applications. None of these numbers worked, so I had to rely on working through the salesmen. Third, the installers cut a hole in my house that they couldn’t use. They told me not to worry, they were patching it. Little did I know that meant putting a shiny metal of metal against my black trim then smearing white calk all over the patch and my house. At another penetration, they didn’t seal it at all, so rain could get in the gap between the pipe and my housing material. The gentleman that came months later to fix the repair was super friendly and kind. When he left the problem areas were acceptable, but I provided a lot of the materials he used to make the repairs. I had not had acceptable items on hand, I don’t know what he would have done. Fourth, the installation was done in February. The salesman had told me that someone would be coming out to look at the installation and get me set up with an app that would allow me to monitor my system. I contacted them repeatedly asking when this step was going to occur because my unit was just sitting there. In May the salesman acted like he didn’t know what inspection I was talking about and told me to turn on the unit. The repairman that came out looked at the system and made a comment about how he could tell it had not been inspected. I just about flipped. And he tried looking my system up in the application he had to show me how I should be able to monitor my panels and my house wasn’t even set up. So apparently something is still not right and I still don’t have a monitoring app. On top of these things, I’m still owed a reimbursement for the disconnect fee from my original provider. People, when I tell you to stay away, I’m not playing. My story isn’t even the worst of it. I was told about installations where crews decided they were done mid-job and just left and didn’t come back. They had figured out that if they sent a picture of a complete installation, they could get paid without finishing the job, which left customers fighting Deca to come finish the job. Maybe Lumio is a good company that just bought out a bad one, but my thoughts are, when they saw a pattern forming, they should have started reaching out to customers to make sure they had been taken care of. At the very least I should have gotten a postcard with the new customer service number.

I put one start, but I would have the option to get 0 or half start, I will do it. Worst company ever for solar panels. Lumio former Deca solar. I really regret to have selected this company for my solar panels. Even if they keep changing the name the customer service is always the same. VERY BAD!

Two salesmen came to my door this evening from Lumio. Even tho I won't be installing any solar panels because I'll be selling my home soon, we discussed the solar industry and where it is heading in the future. They were very knowledgeable and polite. I took down their information and would definitely recommend them to request a quote!