We purchase solar panels in August for our home of 2 years. Two panels installed were not initally working and we told a tech would return to check the wiring. Never happened. Called several times and no return call received. Now our kitchen appliances cut off at least every other day which didn't happen prior to panels. And the only month our panels saved energy was November. Which is sad because I was thinking of installing solar panels on my other home. Rosharon TX

Seamless installation of a 10kWh system has been up and running for over a month. 1.1MW generated in the first month. Waiting for a couple more FPL bills before I'll give them a 5 star review, but satisfied so far.

Wish I would of never got the solar panels. I'm still paying an electric bill like I don't even have panels.

I feel like we were lied to. We were made to believe we would get an $11,000 tax rebate and promised $1000 to cover the cost of having to switch our electric service fees and cover the cost of cancelling our previous contract and we have yet to see that either

I have been happy for the most part with the installation and how the system is operating. I am a little concerned about the number of panels we have installed. I have checked and we are currently have an average of 57% of our electric being covered. I know the days are shorter and their are more cloudy days but, I thought our average would more like 80%.

Everyone I met with at Lumio was kind and professional. However it is hard to look past the disarray that clouded the project execution. I have since seen many reports of similar issues on Nextdoor. Another factor here is that 1/4 of the panels installed do not get enough sunlight to justify their existence. This could have easily been determined at project planning time. Finally the price I paid for the panels and install and panel upgrade was a significantly more than similar installs based on my post install research.

Expectations were meet as promised. Matthew T did an excellent job Explaining the process as sales representative and was available through the entire process for any questions. Always prompt and polite.

Same story, was promised a lot coming up on a year ago. Panels were installed, but still not connected to the grid and the same run around everyone gets. They always have a long excuse about the how the company is rebuilding, then disappear for few months. I don’t really trust anything about the actual install anymore, am now paying twice as much in bills, and really regret everything about Lumio.

I have been connected since June 2022 and I’m paying more now than before. I still receive electric bills for $400-$500 plus the Ggodleap bill. I do not know why or who to contact. I’m getting upset just thinking about what I was told by the salesman. If I had to do over, I WOULD NOT !

While there were some hiccups in the process of getting and installing the solar panels, the people at Lumio were great in keeping me updated with the process and keeping the ball constantly moving forward.

Why are we paying $300 in utility with a Solar System on our roof? They rushed us to get paperwork going, but customer service hasn't helped with our questions, all we get is 'system is running as it should'. If so, why the big power bill? Are we to keep an eye on how much power we are using now? Nothing different from before, where is the savings at? And yes, they want tax credit back to lower balance due to them? What are we left with for other bills? Salesmen don't return our calls/emails on why large bill, even after installation! I would be very careful on paperwork or contracts signed, before installation. Read the fine print and be sure you know what you are getting into. Can someone call or email us and let us know if our system is truly working for our advantage., because your customer service department has not been helpful!

Don’t do it! Don’t fall for the sales tactics like this middle class working family. We now have another bill that we were not expecting because we were assured that they could provide enough panels to produce enough energy that it would replace the power bill. Well that’s not accurate! They try to blame it on the homeowners and say we are over consuming. They reviewed the history of our power usage before installing and knew exactly what we do. They suggested that we purchase more panels as a “discounted rate” - no thanks- we already too far into this mess that we don’t want to fork out more money for their error. Their solution was they would pay for a tree trim at no cost to us. Doesn’t sound like a very sustainable solution but I agreed to try anything I could. Now we get no response from them to move fed. They also advised that we would have a $10K tax rebate that we could apply to our panel balance. That’s not true either. There has been so many broken promises with AKE/Lumio that I am so disappointed and frustrated. I work hard for our $$ and feel totally taken advantaged of with this company.

Our experience has been going very well. Solar panels and systems is running great. Happy to be a Lumio Customer.

Professional and answered all my questions. Kept me apprised as to what was going on during the whole process.

Great company! Amazing customer service! I highly recommend 👍