I had solar panels installed over 2 months ago. As of now I'm paying more now than I was before I had the solar system installed. This company is a rip off. I wouldn't recommend this company to anyone.

The representative went above expectations in explaining the benefits of using solar power and providing assistance with the process.

Stay away from Lumio. If you are wanting to install solar panels chose another company. Lumio doesn't care about its customers. Once you sign the contract they no longer care about you. They don't keep their promises, they still owe me money from the rebate they promised. I have been emailing them for months and they just ignore me.

It started with my Sales Representative Pearson W being so good and answering our questions that we had with Solar and the process of obtaining it. He was articulate and personable as well as knowledgeable. The Installers Stephen, Truth, Matt,Trent and Trent were here just before they said that they would be which to us, we love PROMPT. They installed the Solar panels Safely, Efficiently, and a very polite crew in every way. They exude confidence of the product that they are installing which is very reassuring to us. The idea that we got this as quickly as we did is very surprising. We couldn't even get our new roof installed that fast. Lumio is a very impressive Company they do what they say they were going to do.

Worst mistake ever. Salesman promises one thing. Tells me e-mail is binding and the emails say promised by Lumio….. All BS Lumio said we can’t do this that and third. System they put on isn’t big enough. Absolutely do not use Lumio!!!!

Seller was not honest, engineer errored on drawing, installation based on flawed drawing, correction inadequate, response from Lumio was indifference. Cost of panels excessive. Took advantage of a senior.

Not satisfied with customer service. System still not finished

LUMIO has left me in the dark for most of this process. It is the ABSOLUTE WORSR EXPERIENCE and MOST EXPENSIVE MISTAKE I have ever had. I am stuck with this terrible company that cares NOTHING for its so called "Customers". I use that word lightly because I have not had the feeling of being treated like a customer but more like a problem. If there was a way to put ZERO or negative stars than that's what I would give. Daniel H is the salesman that lied and left me and my wife in the dust. Maybe it's cause we are ethnic, maybe because we are gay or maybe because LUMIO just doesn't give a flying F about what they are doing to people. I cry and worry at the future mess I am sure this company brings to me and many others. Whatever you do beware or LUMIO. THEY DO NOT CARE. THEY ROBBED ME OF THOUSANDS. YOU ARE NOT A PERAON AT LUMIO JUST $$$.

Do your research and choose another company. My panels were installed Oct 2022. Today is May 02 2023 and I am still not able to utilize my solar service. I have also made several payments. Before making payments I called and spoke to a representative who said any payments made will be reimbursed. After $450 paid, they say they will reimburse me $100. That's not even a months worth of payments. I was told I'd get the reimbursement in 3 weeks via email (?). It's been well over 3 weeks and I still don't have the b***$**+ $100 reimbursement that was promised. I can go on and on but bottom line is STAY AWAY from doing business with Lumio

We were told completely wrong information regarding several aspects of our solar panels. First, we were told we would receive a reimbursement check, from the IRS, for the 30% of the cost of the panels. For us to keep our rate of $ 165, then we were to turn that check over to the finance company (which would be around $13,000). The rep showed me this number on his computer and showed me the breakdown, so we believed him. Unbeknownst to my husband and I, the reimbursement does not work like this; we just took his word for it. We are expected to come up with $13,000 in 18 mons, or our bill will go to $237 a month plus the $30 service charge (Loan is meant to amortize in 18 mons). Unless there is a miracle, this won't happen. We were also told our electric bill would be around $8, which is the service availability charge. He even showed me a snapshot of someone else's bill that was only $8. Well, that was also inaccurate information. The service availability charge is $30; if you don't produce enough electricity for that month, you pay the additional charge. So now my payment would be $165+$30+ (excess in high peak mons). At the least, my payment will be $195 a month, when most mons (before solar), except high peak mons it was around $80-$100. Had we known the truth about the reimbursement and the real nature of our loan, and that the service availability charge would go up, we would not have done this! We were hoodwinked, for sure! Sure, we take the blame for not doing our homework, but our representative was so nice and sat in our home, showed us videos about the panels, and spent time answering all of our questions, he was extremely personable, and we bought it. And many of the questions were about the reimbursement and how it worked. I asked him several times to ensure I understood him correctly, and he verified that I did. All we had to do was file the correct paperwork with the IRS, and they would give us the check for the 30% discount, and in turn, give it to the loan company to keep our payment down! I did reach out to my rep about this, and he responded by saying not to worry about it, all I had to do was turn in the paperwork for the IRS. But this was also incorrect! THERE IS NO REFUND CHECK!!!! It's simply a tax saving on owed taxes that equals 30% of the cost of the panels. I could receive a refund check, but it won't equal $13,000 as I don't make enough to ever owe that much! He also told me that the information he told customers was what he was told when he was trained!!! I do not want an apology but an action on behalf of Lumio! Real action, that benefits this situation!!!!! We tried to back out of this before our panels went up but were told we could not! We feel trapped and so taken advantage of! We don't have a whole lot of money! Oh, there's more! We were also told that our city got granted permission to be able to pick our service provider sometime this year, which was also another selling point because now we could benefit from the extra energy, we may provide the grid! Well, come to find out that never really passed, and was only in its evaluation phase, and that's on hold! This is not a small case of inaccurate information, but possibly fraudulent that will affect us for 25 years! My husband will be 81 and I will be 70 by then! What savings are we going to see? We were trying to help our future! I think we just financially messed it up or made it more difficult! P.S. I am not here to put the rep on blast. He may have truly been trained like this. He seemed like an extremely honest person! I told him what I felt and what I had learned, and he informed me he would pass it on to his regional manager. Not sure that got done, because I have heard nothing!! This is just not a rep issue, but a company issue!!! Our panels do generate great energy. In fact, probably enough for 2 houses sometimes. Too bad we don't get reimbursements for that.

Don't do business with Lumio. They started my project July 2022 and it's now April 26 2023. Due to replacing my electrical box which is now in my laundry room. Lumio needs to replace it but want to put it outside next to the alley which has plenty of foot traffic. Which means anybody at any given time can cut all my power off which include my alarm system camera's around my home. I reach out to them everyweek for undates and all i get is run around. my next step is court to have panels remove off my house and my roof replace by a company of my choice. BAD BUSINESS

Lumio approached our house due to the rate of sun exposure. Yes it was a sales approach, but one we have been looking for. We have been doing research and always wondering and curious if North Eastern Oklahoma was a good area for Solar. We Met with Chase and Cam early in the week, filled out applications, signed papers and within a month(which is not always normal) we were set up for installation. Now waiting on the power company for their inspection and sign off! Cannot wait to be more efficient and economical!!!

I see many folks in the same boat as me. Our panels were installed on our roof in September of 2022 and 7 months later (four months after I've started paying on the loan) the system has not been completed. Legal action, including a possible class action, may be necessary for this company to meet their obligations. Over the past two weeks I’ve sent a messages to Greg Butterfield, Jordan Mehlhoff, Lacy Anderson, Brian Schonbeck, and Judd Stanger via Linkdin as that is the only contact information provided. None have responded to date. I have confirmed with my local power company that everything on their end is complete, but I simply get the "following up" and "looping in" and "circling with" and "reaching out" from my project manager Michael out of Bakersfield; it's been nearly seven months since these have been installed, Lumio has been paid out by Mosaic, and I've been paying for an incomplete system for over four months. I did receive a call from another Lumio representative out of Washington recently who promised a return call Monday, 4/17, but I have received none. She could not commit then when Lumio will finish installing my system. This is simply unsatisfactory.

Six months after work was supposed to be done we are still waiting for Lumio to pass final electrical inspection by City of Seattle. This long delay primarily due to uncoordinated efforts of various subcontractors, many cancellations or failures to keep appointments.

Don't do business with them. We started with them in August 2022 and it's now April 2023. The system was finally installed in January 2023 and STILL isn't working. The inspector was out for the THIRD time today (4/14/23) and Lumio still hasn't gotten things correct. It's been nothing but a nightmare the entire time we have worked with them. It took months to get us the information for the project manager who's phone is now inactive. No one who has been out seems to have been given the right information to correct anything. The inspector for the placement of the system failed to note that where they wanted to put it wasn't going to work at all. The system had to be redesigned and still had the wrong electrical panel listed as main connections. That had to be resolved on site. People aren't responding to attempts at contact. We're having to make payments on a system that's not doing squat but decorating the roof. We've still had to pay power bills in addition to this. This is a fraudulent company at best.