I love lumio I got it on my roof and ended up convincing my neighbor to get it too since the savings was so great for me!

I signed up with Lumio in July. The salesman seemed to be very knowledgeable and answered all our questions. That is the one star. He then told us the procedure that is followed and of importance to us “the first payment will not be due until 30 - 45 days after the Solar System has started producing”. Everything seemed to follow the salesman’s review of the procedure and the panels were installed and ready for inspection by TNMP and other authority and the system was granted Permission To Operate. The “Gateway” was a problem and the microinverters apparently cannot be recognized by ENPHASE. The system has never been producing according to the ENPHASE controller app and the first payment is due Sept. 9. Trying to work with Customer Service has been a nightmare. Our assigned Customer Service Account Manager has not been very helpful BUT she keeps repeating that the Project is Complete. She had a Service Tech call me, and after he determined that they would have to set up an appt. to send a technician to my house to see why the gateway/microinverters were not reporting. A technician was scheduled for 6 days after that determination…..which I confirmed, and a reminder was sent the day before the technician was to arrive…..and NEVER showed. No excuse or apology was offered and now I am waiting for another appt……and it has been almost a week and still no appt. According to our Account Manager because our Project is Complete I can only schedule with a customer care representative. I was looking forward to having the system up and running, especially with the last string of 100 degree full sun days. It appears to me that they are understaffed and use smoke and mirrors to pass responsibility.

MUST READ These reviews cannot be real! Look up “Lumio lawsuits” Lumio sold my husband and I Solar as well as my parents. After the 4th time they knocked my door talking about “the drones” I finally agreed to an appointment because the kid made me feel stupid if I didn’t. I had my parents at the appointment to make sure. This young slick kid showed up promising us this group discount and made all these promises. No more paying power bills, no payments for a year, lots of home equity, 30% check, etc. All the promises! Well it sounded too good to be true. We wanted to wait but, he said if we didn’t do it now we were going to miss out on everything. We had to do it NOW NOW NOW. Well 6 months later we have 14 panels that aren’t hooked up, we had roof leak that was never repaired, and our system still isn’t hooked up. We’ve been making both payments for months. My parents are the same. We don’t qualify for all the tax credit and my parents are on social security (so they get no tax credit) and dealing with the same. Oh and they told both of us that 14 panels would cover our whole electrical usage but, guess what?!?! NOT EVEN CLOSE. I’m not looking for a response from Lumio I just want to warn others. We are already in contact with a couple different class action lawsuits. Trust me there are plenty to choose from. Look at Facebook there are plenty of complaints everywhere. Whole groups dedicated to warning people. I’ve been asking around and have not found one person happy with Lumio. Beware. Get multiple opinions. Do more research. Solar is supposed to be great but, Lumio does not provide any of that.

Lumio Solar is terrible. Their salesmen constantly come to my home and are very pushy. They don't leave when asked. When told to vacate the property they argue back. Very aggressive. I would rather be torn apart by wild animals than ever do business with the low-rent shyster company.

My experience is more targeted around customer service. I started my project early Feb 2023 that included removing older solar panels, a reroof, installing new solar panels and an electrical panel upgrade. I am constantly trying to find someone to communicate with on the status of my project. I have been passed to 4 different account managers and several sub- contractors. I call and never receive a call back. I am given contact information to text but I never receive a reply. I have gone on the web and found the customer service number only to wait in queue for 20 min to be told I have a new account manager and that someone will call me back. There is no supervisor available for me to speak to and all I hear is "I am sorry". If I could do it over again, I would have never gone with Lumio. I am so frustrated and $80k in the hole that I am now committed to. The promises are great but at this rate I cannot imagine what I will do should I need service or have warranty issues. This is totally unacceptable. I know that this project would take some time but the lack of communication is horrible. I would not recommend this company. Timelines provided are no where near what the sales team provides you and the reality is this is a very long and drawn out process. I am crossing my fingers that they do no t start billing me before my system is fully operational.

The whole company is a sham, all you get from this company is a run around. They dont communicate and have poor people skills. I wish I never made the decision to engage in services with this sad company that has no integrity. Every customer service line and person you may get is not a representative for Lumio West, they either represent the materials or internet product that connects all the System. The salesman to the site manager for the area has been nothing but rude. Forget calling customer service you get off the phone more frustrated and no help has been provided just more of a run around. I wanted communication and was told I obviosly needed a great deal of "hand holding." The other day after 5 months of waiting for a upgrade of a panel i got a random text stating, "still working on it."

The selling and buying from Lumio went great. The installation from Enphase went great. The communication from Lumio to their customer is non existing. Your left guessing were things are in the process, when they are done and ready to turn the system on. My system has been up and running since May 10, 2023. They still show it in the Installation phase. I have had access to my system through the Enphase app since May 10. Since July 5th i no longer have access. I called Enphase and they informed me that Lumio removed my acess.

Lumio is The worst experience I have ever encountered with a professional Company. My Solar installation started in July of 2022, it is now June of 2023 and my solar installation is not completed yet and Lumio is withdrawing the monthly payment money from my bank account

Lumio installed out solar panels and back up battery a little over a year ago. They did an excellent job with installation, but communicating with them regarding service issues has been a headache. We had AC minisplits installed after the solar went in, and the AC installers did not connect it to the backup battery. As a result, when we lose power everything comes back on EXCEPT the AC. A month ago I phoned Lumio and the receptionist said they would have the service department contact us, but we never heard anything. I got the same answer when I phoned again, and didn't get any reply at all to the emails that I've sent over the past month to customercare at lumio.com. We are very frustrated, since being able to have AC after a hurricane power outage was a major reason why we wanted to get solar in the first place.

My solar Installation was late October 2022 and I discovered a leak in my home in late April 2023 when it was raining. The leak is around a vent and down into my Laundry room, which is located on the side of the roof under the solar installation. The house was constructed in December 2019, and has a virtually new roof, with little wear other than the solar installation. I had a roofing company and my insurance company come out immediately, and both agreed that the solar installation was improper, and located multiple issues with it. There were other installation damages discovered from the roofing contractor when looking for the possible leak, and Lumio has not addressed a single issue. I am still experiencing the leak when it rains, and have video of it, as well as picture evidence from the roofing inspectors. Lumio has been unable to provide me with any information, other than asking me to fill out a damage report, of which I promptly did in April. Since then, I have called and e-mailed 30+ times, getting the same non-responses each time. The home damage department won’t talk to customers. All supervisors are always unavailable or in meetings. I received a call from a lady once apologizing and saying my damage request had been expedited, but she has been always unavailable since, and no one has actually done anything about my damage request. Her call was 3+ weeks ago at this point. Each call leads me to a new person who does not help. E-mails go unanswered, even to their customer care inbox. It is clear to me that Lumio has no intentions of helping repair the leak or issues caused by their improper solar installation and does not plan to honor their issued warranty.

HORRIBLE We signed contract with Lumio Sept. 2022 our solar panels went up in November 2022 with a crew from Florida. We waited for the company to call with information of an electrician to come out to replace our electrical panel to support the solar panels. No one called or came out. It was the sale representee that determined we needed a new electrical panel. We were told that they did not have a contractor for our area and they had to have a sub contractor put in a new panel. There is allocations of funds in our loan for 5,000.00 for the work. We have reached out to the company several times. On June 06 2023 we were scheduled. The electrician no showed and no one called. We continue to get the same answer from the company, so I have reached out to Better Business Burau, Contacted an attorney, written a letter to the company owner. This is the worst experience ever. I may have my day in court with this company. I will leave you my name so you can reach out with your common message. Jimmy and Lori Lyons

The salesman was very good to work with and a local, so I had more trust. Unfortunately the process has been a nightmare. They drop shipped the equipment in my driveway, because it was supposed to be a single day installation. The crew was here from Florida and didn’t the sufficient equipment. It then snowed and delayed the installation for over a month. Leaving my driveway and garage obstructed. After calls and complaints, they gave me a $500 gift card for the inconvenience. Then after the installation the inspection was failed. The inspector said this is common for Lumio, as their installers are from out of state. Once that was corrected the power company came to swap out the meter, and this failed because the installer turned off the system in the computer settings. Had to wait longer for repairs. After 5 months of paying and not producing the system was finally operational. I was told from the start that I would be issued a $1000 gift card to help supplant the double costs, over $500 a month in Solar and electricity payments. Still being dismissed for the reimbursements gift card. From what I hear this is common. The regional manager that I have been working with, says there is a significant back up on the issuing of these reimbursements. So, in her words this must be a fairly universal problem. Would not recommend unless you can make double payments for the product and local energy company, for at least 6 months. After reading all these issues, maybe a class action would be appropriate. The system itself once up and running works very well.

Very deceitful practices during the sales estimate. I have a signed doc you sign document stating we would not make payments for the first 11 months with a gift card they would send to us that we have never received, nor do they really care to follow up and see what’s going on with it.

Wish I had never signed up with this company, my job started last Sept (?) and still has not been completed i.e. no solar hooked up yet. My experience is way too long and complicated to even try to remember everything to type in this review but it boils down to this, I have been waiting now since April for the completion process and had called customer service last week, spoke to an employee who said she would reach out to our person in charge of the job AND issue a refund check for the payments I started in January, we'll see how long that takes!! I had been dealing with Emilie but she no longer returns my texts.

Nothing the salesman said was true. Do not buy from this company. Customer service is horrible. We have yet to save any money at all with our solar panels installed.