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Lumio

5.6

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1.8

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253 Reviews

Review Breakdown

5 grade

32%

4 grade

10%

3 grade

10%

2 grade

10%

1 grade

38%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Shaka Khan Hayward, CA

Lumio Solar is a very irresponsible solar company. My solar installation started in Sept 1 2022 and is now December 15 2022. The solar installation has not been completed and Lumio has started automatically with drawing money from my bank account. Now I having to pay my regular electrical bill as well as Lumios solar. They Lie to you rob you and steal from you. This the most corrupt irresponsible company I have ever dealt with.

1 year ago

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Unhappy customer Camano, WA

We had Lumio replace our roof and add solar panels. They only replaced about 90 percent of the roof and aren’t going to complete the job. The salesperson deceived us about our roof on his sales pitch and now we are stuck with an incomplete roof We have tried to get bids to finish it but know one wants to touch it because it will void the warranty. We are stuck and they won’t respond to our emails.

1 year ago

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Raymond Beaverton, OR

Trust has been broken by nearly everyone I have talked to at Smart Energy Today/Lumio. It has been over EIGHT months now since my first signing with your sales representative, Josh M. Summer has come and gone, and we STILL have no working solar panels with zero communication from anyone in your organization on when this will be completed. The absolute TERRIBLE experience we've had was as follows: 4/14: Spoke with Josh M. We were told if we signed that night, we would be given 3 months worth of payments. Signed that night. 4/15: Welcome email received from Smart Energy Today with timeline saying target 6-8 weeks from finance approval with picture showing maximum timeline of 12 weeks, which would have been 7/15. 5/10: Got an email requesting for documentation with my name on the property. House is under my husband's name, so we needed to add his name to the loan. 5/24: Signed new documents with my husband's name on it. New maximum timeline should have been 8/24. 6/22: Solar panel was installed roughly around this time. After the install, I got a physical copy of a timeline showing a timeline maximum of 84 days plus one step that had a variable date range. New maximum timeline should have been roughly 9/22 without knowing what the variable timeline is. This was the final update to the timeline I got, so as far as we are concerned, this should have been the target date. 6/23: Inspection was supposed to happen in the morning. Waited until 1 in the afternoon with no one showing up and no word on when the inspector would be coming, we needed to reschedule due to work. I was told someone would call me back to reschedule, but no one ever did. I had to reach back out to Josh for help to get the inspection rescheduled. 7/2: Got letter from Service Finance Company that our first payment is due 7/28. We asked Josh about this since only the solar panels were installed, but our main panel which needed to be replaced due to age was not installed yet and was rolled into the loan. Josh acknowledged that this seemed odd and would look into it. 7/21: We got our first bill from Service Finance Company. Sent to Josh again, he said he'd look into it. 8/16: Main panel replacement occurred. On the same day, we got a call from Service Finance Company that we are 19 days overdue and will be going into collections soon. Reached out to Josh again about this, and Josh promised he'd pay for the late fee. 8/18: Finally got a gift card from Lumio with the first three months of payments that Josh promised us. Since we had to resign the loan for a new amount since the main panel was rolled into the loan, the gift card was for 3 months based on the old amount, not the new amount, and it did not include the late fee that Josh promised. Was told I would get an additional gift card for the remainder by a representative who called me to confirm I got the gift card. 8/19: Got a survey from Lumio about the solar panel install. I took the survey and fully explained the horrible experience I had up until that point. The survey asked if I would like someone to contact me, and I said yes. To this day, no one has contacted me. 9/2: City of Seattle came to inspect expecting a Lumio representative to be present, but there was no Lumio representative. Josh said that no Lumio representative should be onsite. Via email, Jennifer said a Lumio representative should have been onsite. I told Jennifer Josh said this wasn't necessary, and Jennifer said there should have been. Rescheduled inspection. 9/13: Got a text from Jennifer saying I needed to schedule an inspection again, which made me think the previous inspection scheduled on 9/2 did not occur (error on her part). 9/17: Texted Josh asking for a follow up on the gift card. Zero acknowledgement. 10/12: Texted Josh again about the gift card. Josh texted me an email screenshot Alexa G sent to Rachel, AJ, Catherine, and 7 other people for follow up. 10/20: Text from Ivie to schedule final electrical inspection for 10/27. I texted back requesting for 10/28, but didn't hear anything back from her. 10/28: No one shows up. 10/31: Text from Ivie saying that the technician had an emergency and her text to me never went through, now the final electrical inspection is scheduled for 11/10. 11/4: Texted Josh about the gift card. Zero response. 11/10: Lumio inspection with Seattle City Light. Was told additional work needed to be done. It has been two weeks, and I have heard nothing back from anyone about when that would be scheduled or take place. This only includes the correspondence I've had in writing with your organization. This does not include the countless phone calls I have made to follow up with your inability to provide clear communication and follow through. In writing this and reliving the experience I had with your company, I am completely astounded by your organization's inability to follow up your customers. It's not just one or two, but multiple people who have dropped the ball with communication with us.

1 year ago

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DAVID HEIDT Indio, CA

They were in a hurry to sell me the solar panels. We are almost 3 months after installation, and the installation they did cant get approved by city inspectors. I been dealing with their customer team and i just been getting the run around time after time. Very disappointed in Lumio service

1 year ago

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Lynne King Kent, WA

Contract signed and 1/2 paid up front on July13, 2022. Panels were installed by a very good crew on September 6, 2022. The panels were not connected, the EV charger was not installed. Since then we have tried multiple times and many ways (text, phone, email) to get solid information about a completion date, with no results. I even emailed the CEO with no results. When I call their customer service, they say someone will get back to us, which has not happened. We are out a lot of money with nothing to show for it except nonfunctional panels on the roof. We continue to pay high electric bills and have lost a summer of sunshine. I do NOT recommend this company to anyone. Today we filed a complaint with the WA state Attorney General.

1 year ago

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Jesse Enfield Kailua-Kona, HI

We signed up for Lemio and signed all the paperwork over 8 weeks ago today. They promised that we would have it installed and signed off within 4-8 weeks and be producing power. They started with saying they would be out the next week to install everything (i felt that was a stretch but was hopeful). They came out around 3 or 4 weeks to do the install and then we had to wait another 4 weeks for the state inspection (i know that is out of our control but he said it would be 4 weeks so that was part of his 4-8 week timeline). Well there electrician didn't do something correctly and i am still unsure what that was as no one is filling us in. We have tried communicating with no real promise as to when they will come fix it or even a guess, just that they will be in touch. We need to have it done and signed off by the end of 2022 or all the tax credits are not beneficial until the next tax year, which is part of why we jump on doing it so quick as it was a ticking clock. We are still awaiting them to fix it so we can get back on the agenda of the state inspector list (another 4 week list i assume) and all the holidays are approaching. We have neighbors who have used other solar companies within a week of us and they are all fully functional and live. Will update review and possibly increase rating should they actually get there act together and be helpful and timely.

1 year ago

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Andrew & Rosie McCall Pflugerville, TX

They were respectful, polite and explained the procedure very clearly.

1 year ago

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Jose Chavez Compton, CA

Just taking a little than I thought. But they did say it takes awhile.

1 year ago

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Lynne King

We paid 1/2 of the cost to Lumio in August 2022. We still don’t have a working system in February 2023. Communication is non existent in this company. Panels were installed improperly and did not pass inspection. Electrical was not completed and the EV charger not installed. Do not hire this company.

1 year ago

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jean Loui Miami, FL

I was going to a hard understand with my solar when I call Noah he’s helping through it that was so nice thank you.

1 year ago

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Ricardo Saiz Brandon, FL

Excellent service and professionalism. I highly recommend this company.

1 year ago

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Gibson Helendale, CA

Whole process was quick and easy. They know what they're doing and have high quality products.

1 year ago

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Bill Morse Spokane, WA

Friendly and professional sales, polite, professional and fast installers.

1 year ago

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Joshua Gabbai Prosper, TX

Great product. Compared with several companies.

1 year ago

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Martha A Murphy Grants Pass, OR

They were prompt, worked quickly, and did what they said they would do. A supervisor came out to check that the work had been done properly.

1 year ago