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Lumio

5.6

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1.8

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253 Reviews

Review Breakdown

5 grade

32%

4 grade

10%

3 grade

10%

2 grade

10%

1 grade

38%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Abdulrazzaq Abdullah Palmdale, CA

1st: It was a good experience until they installed the system, after that each time we call them they say someone will call in a little bit or they give us an appointment and when I ask them when is the appointment they say “we will call you as soon as someone is free” and nothing gets done at all. 2nd: When I talked to the installer before they start installing, I asked him multiple times on different occasions if we will be able to see how much energy we get out of the solar and how much energy we consume. He said yes we would be able to see the our energy consumption and energy usage on the app and he never mentioned that we would have to pay around $60 for a meter just to get to see how much we consume. And when we contacted the installer he said “I don’t know how the app works” and that I need to contact the solar company directly and when I did they said that the usage consumption meter was in the agreement and they keep saying that they would call me later to resolve the issue and they never do. I don’t get why would they say something will be there and it’s not and they were bragging about how honest their company is, but saying you get something and not getting it just to get the sale doesn’t sound like honesty to me. One of the reasons we decided on lumio is that they said we can keep track and control our energy consumption but they lied to us. And that one time I called them about our energy consumption problem they said they activate it so now I’ll be able to see how much I consume too but when I open the app it showed the exactly same graph for the consumption as the usage graph. They not even trying to make it look like that it works. 3rd: when they were installing the solar system the workers broke 3 roof plates that we found out about after they left and when we contacted the installer he never got back to me about it and when I asked him why is he not responding he said that he’s busy and not that he is ignoring me. Then when I saw that talking to the installer is going nowhere I decided to talk to the company directly but when I did they said to send the picture of the broken roof plates to the email of the person I called from lumio twice because the first person that gave me the email to send that pictures to didn’t respond at all so I called again and they did the same thing as the first time even after I told them to respond because they never did. As time goes on customer service gets even worse. It been more than 2 months already and all they did is stall and tell me that they gonna get back to me later and they never do. It’s the worst customer service I have seen in my whole life. But I’m still willing to take down this review and give you a better one if you fix the problem I mentioned above, but right now you guys don’t even deserve one star if there was a negative star I would give to you. I’ll be waiting for a response

1 year ago

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Joseph White Columbia, SC

:::UPDATE::: ​I am rejecting this response (below). Lumio (at that point AKE) were the representatives that came to my home & sold me the system &service. They are also the ones listed on the inverter company website/system app as the installer. They may have outsourced the job to someone else but, outsourcing does NOT remove them from liability. If they do not wish for this to go further, they should take responsibility & fix the mistake/error with my system. Or, they can pay the thing off if they want me out of their hair. Either way, they did the deed, were the ONLY point of contact & NEED to make it right. If they have any piece of integrity as a company, they would know they needed to make this right. Please see attached screen shot from my system showing they contracted with Enphase and started/installed the system. Hiring a third party does NOT take away your responsibility. They are crooks. ::::::::: Lumio Response: "Lumio regrets that you are experiencing a problem with your solar panels. We see that a member of our executive resolutions team communicated that any and all maintenance on the system sold by AKE should be serviced by USA Roofing and Solar. Unfortunately, Lumio is unable to provide any warranty or maintenance services. Please contact USA Roofing and Solar for any issues you might be experiencing with your system. Thank you." :::ORIGINAL::: Lumio (was AKE Energy when I did business with them) had a representative come out to my home in Mid 2020 to sell me a Solar System. After meeting with the representative, I agreed and bought they service thru them. They in turn, sold the service to someone else who fulfilled it. That company has since GONE OUT OF BUSINESS and my system is not working. AKE refuses to accept any responsibility and fix the matter. They said I am not able to be helped and that I need to find someone to service my issues as the 25 year warranty does not apply thru them as they outsourced my system. I am furious, feel cheated, lied to and taken advantage of. I want the system gone and the outstanding loan (they they again signed me up thru their lender) removed. This company needs to be held accountable for their actions.

1 year ago

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Kay Federal Way, WA

This company has been horrible since after signing the paperwork. We decided to go with them, because their contact was local, and that mistake is on us. The not showing up for any appointments, never being on time, not having the system GROUNDED, and leaving our solar electric box not waterproofed is on them. We signed up in March of 2022 to get the system, our system was installed November of 2022 and end of January 2023, we are still not turned on.

1 year ago

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Tessa Belyeu Palm Bay, FL

Absolutely horrible. We gave the company the time of day to pitch their solar panels. They kept reassuring us this would costs us $0, yet for us to tell them we will not be interesting in a project like this at the time-there is a cancellation fee for their "design & permit" they did. No where in the discussion was this brought up. We even said it's not a project we would feel to do right away. The fee we would have to pay now is $200. Ridiculous.

1 year ago

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Connie Bowen Whitney, TX

I have been dealing with Lumio in Texas since the end of May 2022. It has been a fight to get any help from them to fix the issues at hand. costumer service tells you they are going to work on the problem and call you back and nothing gets done. I got the panels put on in June and was told that the PTO had to be signed which we never received to sign so I called the power company and talked to the interconnection person and was informed that the application that they put in got withdrawn so I did the application and within two days had the PTO to sign. After many phone calls to the company telling them that I had the PTO signed and trying to get someone to listen to me so the rest of the process could proceed I finally got help at the end of July. August 4th I was sent a link to an app to a video on how to turn on the solar panel which I was told that someone would come out to turn them on and make sure that they were working properly. In sept. I was told by the electric company that it takes 3 months to see any power produces from the panels on the bill, but I would have credit for those 3 months so I was thinking I wouldn't have a bill after the 3 months, but it was almost $200 instead. Since August my electric bills have been higher than before the solar panels because the panels are not making close to what they should. I should be making 588 kw a week instead of 150 kw on a good sunny day week. I did not sign up for higher bills but how the solar buyback program works is that you pay a much higher amount per kw used if you're not making the power that your panels are supposed to make. Then went to do the taxes for 2022 and the tax credit only works on taxes owed you don't get a refund of that money back to be able to pay on the solar panels to keep the payment the same. I was told we would get $20,000 back on our tax refund for the tax credit and that was another lie that was told to us. We were also told that we would get $1000 after the solar panels were installed but wasn't told it would be in e cards which you could get the Mastercard for the amount minus the fee for a gift card. I am to the point to get an attorney to get this problem resolved due to lack of Lumio getting things going in the right direction without calling every day to ask if they are going to fix the issues. I believe I should be reimbursed for my electric bills since they are double now than before the panels because I didn't sign up for panels to pay more every month in bills. Now that I have electric bills over $400 a month it's really hard to keeps all my bills in good standing so I keep my good credit score that I worked hard to get. I do not recommend Lumio for the company to go with unless you want more stress and headaches than you ever wanted before. I do believe solar panels are a good thing to have and if they are working like they are supposed to your bill will go down for most of the year. I have talked to other people that have gone solar before I said yes to Lumio, and they do work and was the only reason I agreed to get solar panels on the house but should have done more research on the company first because I have read a lot of reviews that are just like what I am going through. Lumio Dose not deserve any stars from me after everything I am going through. Also was asked if I was using more power than before and that is not the case we use close to 2500 kw a month for the past 4+ years we have 42 panels that should make a little more than that every month all because someone was supposed to come out and figure out where the best places would be to put the panels and that didn't happen the sales rep that came to the door determined that instead so the panels are not in the best possible place to make power for our home.

1 year ago

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JVRev Richardson, TX

I was lied to and misled by sales representative. He explained to me that I would get cash back on taxes and I could apply that to overall cost of the solar system which would lock me into the same rate for 20 years. Sounded amazing! But if I failed to apply the cash back that I would receive toward solar loan my monthly payment would increase by 2.5x the cost. Unfortunately, that's not how the tax credit works. Basically, my electric bill just tripled, lol. Now, let me explain the tax credit. Example: Solar System Cost - $20,000 Energy Tax Credit (ETC) - 30% Energy Tax Credit = $20,000 x 0.30 = $6,000 If you owe the IRS $2,000 for the 2022 tax year you can apply $2,000 of the energy tax credit toward debt. After applying the $2,000 you will be left with $4,000 in energy tax credit. You can use the remaining energy tax credit toward taxes owed to IRS for up to 20 years. If you do not owe taxes the tax credit is useless. Lumio's contract relinquishes them from taking responsibility for what their sales representatives say. It's unfortunate that these types of sales tactics are taught and used. Not sure if the sales representatives are aware of what they are saying, but if they truly do understand the tax credit and how it works, I feel for their soul. I'm a very unhappy customer.

1 year ago

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Paul Fahy Melbourne, FL

9/16/22 I signed for panels with John S. In Melbourne FL. Today I finally went solar. This after months of zero communication from Lumio unless I initiated. I was given false information regarding additional insurance requirements as well. John my sales person has dropped off the face of the earth! I finally communicated with someone in customer care regarding powering up the system (Lumio wants you to do it yourself with directions they send via email). The agent was very nice and did send a tech today who was also nice. However.....I am still waiting for a rep to contact me regarding the whole experience. I have to pay my regular power bill AND my solar as well this month after being told that would not happen. Lumio has extremely poor customer communication. The sales clown got his commission and ran! This is just a brief summary of my horrible experience getting solar....too much to type here Don't use Lumio!

1 year ago

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Kelly Willson FL

Please do not do business with this company. They installed panels on our home, which immediately began leaking. After 3-4 visits and still no correction, when hurricane Ian came through my entire roof leaked where the panels were installed causing thousands of dollars of damage to our home that Lumio will not take responsibility for. They offered me $10k (which isn't even a third of what it will cost to repair) but wanted me to sign a waiver that releases them of any responsibility for the production of energy from their panels. And this is their standard waiver, which means many, many customers have come to them because their claim of reducing or removing your electricity bill is untrue! We are now paying for the panels AND the electric company for usage because the panels do not produce what they said they would. And I love in Florida, so getting sunshine is not an issue! They are horrible to deal with. Won't call you back, pass you around, promise you something and never follow through. It's a nightmare. Stay away from them!

1 year ago

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Elizabeth Batchelor FL

They are absolutely horrible. I am in Florida and signed up with them in November. Come to find out very quickly that pretty much everything the sales rep promised turned out not to be true. The key things being that they do not subcontract for roofs, and that if I got a combined roof and solar, everything would have a 25 year warranty and not a 10 year workmanship warranty. The representative that sold me a very quickly went from being nice to completely non-communicative, and when he was communicative, was completely combative. He pushed me off onto the customer resolutions team and that represented it was nice… Until he realize that literally the other representative screwed him over and then stopped responding to Emails. I commented on their Facebook and they asked me to message them I did and they said they would get the customer resolution team to contact me, but they did not. I then found out that they did not even attach my contact information to my file from the original representative correctly. I asked him if that was the case, and they tried to sidestep and then told me that the team would be contacting me. I still did not get contacted and then they blocked me because of my negative comment on their Facebook page … I can confirm this because their Facebook page is still up. My friends are all able to see it. Completely dishonest company. Nothing has been done. They are complete liars. Runaway

1 year ago

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Vickie Callson Seattle, WA

Really bad company communication, horrible customer service, and taking care of their customers is non-existent! Had panels installed 8/8/22! Supposed to have the rest done mid-October. WE called them end of October! From this call until Dec 8th, we put up with their excuses for everything under the sun! I called to cancel 12/8! Shortly after that we got a call that on 12/22 they would come out and get it done. Against my better judgement we let them. They didn't have a trencher because the whole trenching dept had been let go 2 days before and no one told the team at our house! They wanted to reschedule to Jan 5th but at this point I didn't want to see any of them! I began calling Customer Care everyday until I was told it was elevated to Exec Resolutions team and cust care could no longer do anything. 2 WEEKS later Exec Resolution calls me to get the job done. I was also to get a credit of $2850 (the amount of the box) and the work to get our job done was happening! I called Exec Resolutions yesterday to ask if everything was a go and was told yes, the electrical work and moving of the box and meter would be done. Then they would have to schedule an inspection, and then the power company would come and put a net meter in and we would be good. TODAY THE GUYS ARRIVED and weren't sure what the job was! So, it's not going to be completed today! LUMIO - GET YOUR ACT TOGETHER!!

1 year ago

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Megan Sekula Dallas, TX

Lumio had been nothing but shady from the beginning. I wish I had trusted my guy feeling and ran far away from this company. We are MONTHS into the install and we are still getting random individuals stopping buy with more issues from the install. This last guy stated he needed our internet and password to ensure their commission was sent up to the company. What a scam.

1 year ago

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Felicia Norwood Rogers, AR

We have had a miserable experience with Lumio... which is still ongoing. In comparison to the other reviews maybe ours isn't as bad, but we are now at three months. We have signed the contract Lumio has been fully paid. Which we were NEVER consulted from the lender to confirm the work was complete, so that is one issue. Our salesman assured us Lumio would pay to take our trees down, but Lumio won't do that. HE was paying for it out of his commission, but since we had never heard from our salesman once he left our property we had to push Lumio to find the salesman and get that work done. So get that in writing or they will make it near impossible to get the work complete. We supposedly have a project manager, but we have never spoken to him/her and they have NEVER communicated ANYTHING through the process. The ONLY information we have received regarding our system is because I have called Lumio to check on the status. The people that have come to the home to do the work have all been great. Kind, intelligent, and explained what they were doing and how that would work. Once the panels were on, we had to wait maybe a week for an electrician to come change out our electric panel, because we had to have an upgrade. There is a metal placard required on your home with these systems before you can pass a city inspection. the company knows this, but NEVER sends it out with all the materials. (per the city inspector I spoke with) this has delayed passing inspection at this time almost 3 weeks. Once you pass the city inspection you have to have an inspection report sent to your electric company, which then about 3-4 weeks later (according to the most recent conversation) the electric company will come place your net meter and then you can finally turn your system on. The call center people have in fact been kind and seemed to be cooperative, but they know very little they are just reading account notes. Likely placed there by the ghost of a project manager, whom no one ever gives you that person's name. They tell you they will reimburse you for loan payments made until the system is functioning, but according to them they won't request said refund until the money has been paid and they take 3-4 weeks for each one. We shall see if that happens, since the first payment was made yesterday. If I ever get a functioning system then I will be able to assess if in fact this was the right choice for our home, but we are considering building in the future, and if this does work out, then we will likely interview multiple companies, and we will also demand some very different communication requirements. Needless to say, like so many others, we are currently NOT satisfied. UPDATE:... I received an email that Lumio wanted me to update my review, do here is the update. I researched code, designed my placard, paid for and installed it to my home after 4 weeks of Lumio providing excuses, and lies about the status. I'm sure they can go back through their recorded conversations to find where their representative realized they had in fact lied. I then had to tell Lumio to order the final inspection. The city inspector was awesome and asked how I did the placard because he has multiple citizens awaiting a similar item to commission their systems. About a week after that the electric company came out cleared the system and turned it on. Total time from signing of papers to final commissioning was 4 months. Two months of payments were made and we have been TOLD reimbursement was forth coming but that hasn't been seen yet. Maybe "the check is in the mail". I would like to make it very clear the workmen that came to my home were amazing! If I could hire those guys to do future work for me I would. However lumio's communication skills are that of a toddler. Well I take that back I think toddlers are more effective. If you use them just put notes on your calendar to call weekly for status updates because your ghost of a project manager will never contact you. Also if you leave a review telling your honest opinion Lumio may get their feelings hurt and ask you to update it to make them look better. Workmen FIVE STARS Lumio ONE STAR BECAUSE YOU CANT GIVE 0

1 year ago

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Dolores Solis Garcia Karnes City, TX

Installation was put in good amount of time

1 year ago

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Maxine Klaus Tampa, FL

Unhappy Customer The Sales Team was very good, but the installation process stinks. I signed my contract in May 2022, site plan was done 06/22 and I still do have working solar. We have failed 2 county inspections. If I had been on top of it, I still would not know why or what was going to be done. Communication sucks, and sense of urgency doesn't exist. The current rep is with ERDI team. She has been more forthcoming with information but it is really ridiculous that six months have gone by. When I asked to speak with an person in upper management I was told, " that this ERDI person would be able to take care of my concerns." Lumio has been reimbursing my loan payment less a $3.00 fee. But I am still paying over $250 for electric. By this time I felt that I would be selling electric back to the electric company. I just received notice the my electric bill will be going up by 11% starting in January.

1 year ago

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Stephen Oholendt Ashburn, VA

Not a good experience. Pushy sales reps who know very little about the products they are selling.

1 year ago