Professional, installed in one day and helped me through the whole process

professionalism and quality of work. They have taken care of our property and kept us involved through installation process.

I have been happy with all the installation work that has been done. However, there have been large gaps between each phase of the project. Now, I'm due to pay a month worth of the cost of the panels and they still aren't generating electricity. I'm hoping that there will be an adjustment made for this, as I was told the panels would generate electricity before my first payment.

They've been good overall in terms of communicating with me. A heads up from the beginning would've been nice in the sense of how long it was going to take.

Agitated. My system was installed and even after inspections it was discovered when after I received permission to operate, it wasn't fully installed because it was never wired to breaker box so it's been two weeks and still is not.

Poor project management, no payment schedule during implementation and customer has no option or leverage if Lumio is running late with project

Because of the guy who signed me up. When I had questions I texted him three times and never got a response!

I've had my solar system installed for a few weeks now. It's still not operation for a electrical breaker. I've had MULTIPLE electricians attempt to come install the breaker but they haven't communicated the part isn't available locally. I'm going on 3-4 weeks of having a system on my roof that's not operational due to communication issues of installing the correct part. My salesman has been away the entire time and has been helpful trying to get this resolved. The installers need to get on the same page as the salesman.

Lack of communication during project still trying to find out about generator and nobody has returned emails that I have sent to

Still waiting for a call back to switch to electric suppliers with the best rates

The original date to install was canceled and rebooked because of scheduling problems. It took them a long time inspect. And it still isn't up and running because PSE is back logged. When I tried to call them for help it was like the right hand didn't know what the left hand was doing. I still don't know if we passed the inspection because there hasn't been any contact from Lumio.

Communication is not so great. It is very hard to find things out fron the company. Workers just show up to the house with out prior knowledge of them coming.

They have not been very communicative and it's taking much longer than they estimated to get our solar panels up and running. Things have only progressed when I've called them to get updates. If I don't call, then nothing happens.

Not responsive to our concerns when contacted them via phone.

Very poor communication in finishing the project.