We are happy with most aspects of working with Lumio so far.There were a couple communication glitches but installation was good. We're now at the stage of waiting for an appointment with an inspector before the panels can be activated and it's already been 3 weeks.I realize that's not Lumio's fault since the holdup is with L and I, but it's still frustrating.

Been overall easy to work with. There has been a couple problems here and there but nothing major. Although, it was a good thing I had the week off so I could be around.

The install was smooth, and the installers were very helpful and informative. I reduced one star because they had to reschedule the install twice, which wasn't a big deal, however they didn't communicate this until I called both days when the crew didn't show up.

They polite and professional. Install was quick and looks nice. I may have given a 5 but The system is not turned on yet would like to get the benefit of these panels right away.

Now that we do not get the 26% end-of-the-year refund and have to pay the higher premium, we will be paying more than before going solar. Your survey came too early, as I have not gotten a first bill yet. ng higher payments than before we went to solar.At this point, it looks very discouraging.

Things started off great, but slowly went down hill. Communication in where we are in the process went from great to poor. Can't get anyone to return calls and when we do talk to someone they state they will look into it and no one ever follows up.

Still in the beginning months, but they have great customer service.

My sales rep and panel installers were wonderful (worthy of a 5), however, I have been trying on my own to move the process forward. No one has contacted me to assist in the next steps in the process. I've made several calls but have not received call backs as promised nor have I heard from my accounts manager (actions worthy of a 0 rating)

I HAVE HAD SOLAR PANELS FOR OVER 4MTHS NOW AND HAVE YET TO HAVE IT TURNED ON. THEY DIDNT PASS INSPECTION DO TO THE PERMIT NOT BEING IN LOMIO'S NAME, BUT STILL IN THE PREVIOUS COMPANIES NAME(UNPROFESSIONAL). THE CITY WOULD NOT APPROVE THE INSPECTION. I HAVE HAD TO PAY TWO OF MY REGULAR ELECTRIC BILLS AS WELL AS MY BILL WITH GOODLEAP, AND MY SOLAR PANELS ARE NOT EVEN TURNED ON. I'VE BEEN TOLD I WAS SUPPOSEDLY GOING TO BE REIMBURSED FOR MY GOODLEAP BILLS. WHICH WILL TAKE UP TO 3WKS TO RECEIVE THAT REIMBURSMENT, BUT IN THE MEAN TIME I HAVE 2 MORE BILLS COMING UP THAT I HAVE TO PAY. I AM VERY DISSATISFIED WITH LUMIO'S SERVICE, EVERYONE I SPEAK WITH TELLS ME THE SAME THING, "I WILL GET RIGHT ON IT AND HAVE SOMEONE GET RIGHT BACK WITH YOU". THIS COMPANY HAS LEFT A VERY BAD TASTE IN MY MOUTH.

Took days to get response from acct manager. Was told he was very busy. You are just left on your own to figure the process out. No one reaches out to you. Would I do thus again. No!

Lumio has done everything they said they would and done it well. They've been very responsive when I've had questions and made their information very easy to understand.

They were professional and they kept us abreast of the timeline install and made us aware of any changes and they were friendly.

Excellent customer service and every person or team sent have been professional and have cleaned up after themselves on every job. Thank yo

Great work by the installers, extremely knowledgeable sales team and accessible tech support.

Great communication and follow-up thus far.