We used ION and are very happy. They did not sell a larger system than we needed. I noticed other providers seem to sell oversized systems. We also had an issue with some investors and IOS replaced them all and got us back online in no time.

I like the way i can check my usage on a daily basis

This company has given us the opportunity to get solar panels and pay a little bit a month on them. We have not had a problem and they are amazing to deal with and it is very affordable.

The process and communication was great! I hit one part of the process where the communication lacked / was unorganized but overall all went smoothly.

The tax credit that was promised was all a lie, and will be reported, because there is no tax credit the way it was explained

Customer service is amazing! Saves a lot

Was told when purchasing ion that we were getting a 7,000 tax back. Wrong! My tax preparer said the same was said to her. She corrected them. I had so much wrong when I received ion. I would never recommend you all. The process and the sale tactics are false advertising. People have told me to do something about it. I just want to pay my bill and be left alone!

Our experience with ION solar has been great through both of our solar installations. The keep you up to date and follow through everything. Been a great experience!

ION has Not been User Friendly once my purchase was complete

We were very disappointed to not have solar panels. We had a great offer and signed up. We were told we could wrap the roof as part of the contract with the low, low rate, so that was grand. ION provided us with a bid, and we had our own roofer provide a bid. After we decided on our roofer, ION kept sending us the 2nd contract to sign, with their roofer even though I told them repeatedly we would use our roofer and that the first contract was the one we had signed and still wanted. At that point, communicating with ION became difficult. Phone calls, texts, emails -- none were replied to. In the end, finally, I asked point blank whether their original contract was invalidated and for whatever reason, it was. Further research showed that it is illegal to wrap a roof replacement into a solar panel contract, so we could not legally have gotten the rebate on the whole package as we were assured.

Easy process. Team followed up through the process

Design flaw and they want me to pay $3000 to correct their mistake.

0/5 - Salesperson (Enrique G) 3/5 - Project coordinator (Thomas N) 5/5 - Installation team 2/5 - Overall communication ----------------------------------------------------------------------------------------- TL;DR - Enrique G (sales) promised incentives but did not deliver on these incentives until I reached out to corporate to complain 60+ days after panel installation. Enrique also misled us on PGE billing after installation (details below). Project team was helpful. Installation team was courteous and respectful. Overall comms were pretty messy. Our interaction with Ion Solar started in Nov’2022 with a D2D sales rep knocking on our door to pique our interest in solar. From there, we scheduled an appointment with their salesperson Enrique G. Enrique showed up and presented us the “potential savings” of installing solar and how it will essentially pay for itself as it will offset our electric bill entirely. He also mentioned that we would be put on a 12-month billing cycle with PGE after installation. Neither of these points turned out to be true. I asked a good friend of mine if he would be interested in going in on solar together to see if we can get a better deal from Enrique. Enrique offered us each a $1,000 check and $300 Nike/HOKA gift cards to be sent upon installation if we signed up with him. We thought it was a good deal so we both signed up. Mind you, these incentives were verbal agreements; none of this was on paper. Fast forward to Jan’2023, panels are installed. My friend and I reached out to Enrique G for the promised incentives and were both met with a short “yup on it”. This went on for 30+ days. We would reach out to check on the progress of these incentives and Enrique would either send a “will these sent out ASAP” or straight up ghost us. Having been fed up, we reach out to Ion Solar corporate. Thomas N hears our story and sends an email out to Enrique and cc’ing us both on it. Enrique G responds to the email with a “yup on it”. To our surprise, we received the $1,000 via Zelle a week later. However, the $300 Nike/HOKA gift cards were still nowhere to be found. At this point, we’re 60+ days past installation and we were still missing the last half of our promised incentives. So I finally submitted my post-installation survey, giving them a score of 1/10. Enrique IMMEDIATELY responds by sending both my friend and I the promised $300 gift cards. Why did it have to take so long and so many different parties to get Enrique G to fulfill his promise to us? Furthermore, why did he have to lie to us about the 12-month billing cycle? This was a complete bait-and-switch. Had we known that he was going to treat us like this after signing, we would NEVER have signed with Ion Solar. And to be honest, both my friend and I are struggling with buyer’s remorse after this experience. We would NOT recommend Ion Solar.

Likes: Financing was transparent, able to get a new roof with the solar, easy to use app to review system Dislikes: Communication with Project Coordinator was horrible, tech install was messy

ION has been very responsive and professional. We are relatively new Solar customers. Squirrels damaged our wiring and ION installed critter guards. We had some issues with inadequate wiring or panel effectiveness that was quickly detected and repaired/replaced. I highly recommend ION Solar