ION has been very responsive and professional. We are relatively new Solar customers. Squirrels damaged our wiring and ION installed critter guards. We had some issues with inadequate wiring or panel effectiveness that was quickly detected and repaired/replaced. I highly recommend ION Solar

Liked how they educated me on the benefits of solar. Strongly disliked the pushy sales tactics. Sales was not based on customer needs and focused on the amount total sales, which is of ZERO value to me. Also focused heavily on speaking negatively about competitors. Canceled contract and went with other company that offered better and bigger system, with better finance options. I did appreciate the hassle free cancelation of my contract.

The system works great! Customer service is outstanding! Now I need a company that sells a battery so I can keep and store some of the power, especially when the power goes out. Can you recommend a company?

This process began in September of 2022 and was not completed until March of 2023 due to delays on both my utility company's side as well as Ion's. I understand Ion is at the mercy of utility companies for some of these delays. Regardless, the communication I received from Ion was poor to put it nicely. For most of the last 6 months, I did not have a dedicated account rep and by the time I got one at the end of February 2023, even she was surprised to hear all the troubles I'd been through. In addition, this was an add on system to an already functioning system I had on my roof. Upon installation of the new panels, my original panels that were already in production were turned off with no explanation as to why. Upon receiving an account rep in February, she was also surprised to hear this and confirmed they shouldn't have been turned off. She gave the OK to turn the system back on, which I did, and which I found another issue - the original system was malfunctioning. An electrician was then called out to correct the original system and did so. Just last weekend, I got clearance to put both systems into production, but this is 3 months after I've paid for full energy usage. I was told there was a possibility to have the amount paid to the utility company removed from the system cost, but once my system was deemed "complete," I have been ghosted by the account rep.

Working with has been great! They are always responsive to our questions and requests.

They were very helpful and attentive to getting everything set-up and signed to get going. Once the panels were on though, it's been a very slow and frustrating process to get a consistent project manager to keep the project going. I've had the panels on my house for going on 2 plus months and we've been held up by tech's not putting the right stickers on boxes. I've changed project managers like 3 times. You really have to call and be a squeaky wheel in the last steps to keep things going it seems.

Projections given on how much I would save off my utility bill were not correct and prior to us agreeing to the panels being installed. I questioned if we were going to have enough solar panels to generate the type of savings they were projecting. We probably need at least 10 more panels to get the type of savings that they projected. Now I am saving several hundred dollars a month off. But my electric bill did not drop down below $200 a month. Also, the sales person told us we would receive an $8000 incentive rebate that we would need to apply towards our loan and I have called Ion services directly and they just gave me a tax form which is not the same thing as an $8000 rebate and no one when I’ve contacted Ion has any idea what this is and that was one of the main reasons we signed up for Ion that we were getting $8k off our $30,000 investment. I’ve had one service issue with our solar panels since they were installed. One of the wire nuts were not screwed on correctly and I had eight panels that stopped working two months after installation and I didn’t realize I needed to monitor my solar panels consistently, which is my fault and it wasn’t until my electric bill went sky high that I even look at them or questioned it, and found that they have been in operable for over four months. It would’ve been nice if Ion was aware that my system was off-line if they would’ve notified me via email or written correspondence, and the process of getting someone out to come look at my panels was not fantastic. They sent an electrician out relatively quickly and he indicated somebody needed to go up on the roof and we needed a roof crew and that I would be contacted to schedule a roofing company to come look at it within two weeks well for weeks later, I was finally able to get someone out here to climb up on the roof and look at it and it took from 10 minutes to fix but that was yet another month where I had eight panels not working. So over the five months I have paid approximately $400 more a month and my electric bill every month since the eight panels have not worked.

So far very happy. Install process was quick

Well I was told my electric bill would be lower but now I'm paying more than what I was paying before. I got the solar panels put on my house so I don't like the solar panels and wish. I still had total electric.

Everyone from the sale to the installation crew were great. Nice, courteous and always checking in and explaining everything in detail. No question seemed a bother.

The process to install panels on the house went great. The sales person provided me with all the information I needed. The install crew and electricians were great as well. My only issue is they underestimated the amount of panels I needed.

I loved my experience with Ion! My contact was amazing and helped me to understand what was going on along with my installation being done quickly. Highly recommend!

I like the friendliness of all staff members, and the workmanship was outstanding, they were always there for questions, and always have the answers. I can see a big difference in my electrical bill, and we love gold green.

So far so good. Generates 97% of energy usage on average. I don't get to use it but my tenants do.