The system works well. What I did not know is the surrounding things. Everything is working despite my ignorance. I did not understand the SCE and SGIP process. I was also a bit lost on the 'taxes' situation. I have a better understanding of how all of that works now.

Easy to work with, no surprises, system works great. They listened as we described what we needed. They handled the permits. Once the hardware was available, installation was quick. There was a delay for one part, but they were good about installing it once it arrived. We’ve had no issues with the system or the app. Our monthly utility bill is only gas now. Our first true-up for the electricity was a $500 credit!

It takes two weeks to do everything. I have tried to get service for a broken inverter. So first I had to prove my father died and my my mother inherited the house. That took two weeks and they won't tell me if it is actually done yet. Now they want another two weeks to see if they will do a service call. Oh and you have to buy an inverter in India if you want to service the system your self. No Local companies will touch it. And the company that installed it in 2010 is gone. What a way to run a railroad. What a way to run a railroad

Great customer service. Every month pay the same amount for solar energy.

Poor communication no final walk through. Probably would not do this if I had it to do over!!

It works really good now just waiting to see when my bill will decrease

It works well. My only complaint is I supposedly installed 150% on my roof and I barely broke even. I would say to anyone installing solar, install more than you think you’re going to need. I also noticed the app can be a little finicky at times other than that works great.

Customer service and communication before and during our install was horrible. We never heard or saw our sales person again, even after multiple calls and messages. It's all about the money, just like all the other companies out there selling solar. It took forever for our install to happen and we kept getting lied to about the permits etc. The first try at putting our structure up was unapproved by the county and told to take down and rebuild as it was all incorrect. We still have a long trench that wasn't filled in correctly and has now sunken into our yard. Dirt was promised to be tapped down so this wouldn't happen. There was also a huge misunderstanding about the tax "rebate". It isn't a rebate, it is a tax credit, which means we have to come up with the cash to put on our loan so our payments don't go up. For all the money we have invested in our system, the customer service was not matching. Our system seems to be doing the job but we overbuilt our system and thank goodness for that because if we wouldn't have and gone by what was recommended, I'm sure we would still have a PG&E bill monthly.

Have had the system for a little over a year and I am very happy with it. The panels produce the expected amount just as described. The app is easy to use and visualize production. They have finally added a way to monitor each panel independently to see if one is producing significantly more/less than the others. Very satisfied

Everything was good. The installers were great.

Stay AS FAR as you can from SunPower - I have had an absolutely disgusting experience with them. - The sales team would sell you the Solar concept beautifully but have NO KNOWLEDGE of how it works - whats WORSE is that they will make promises that the company will 100% FAIL to honor. They would commit to you that you will never have to pay more than $40 to your current electric supplier but you will be in for a shock - I have had to pay from $200 to $900 every month after the SunPower solar installation was done. - Initially the first excuse was the system needs sometime to settle in and after 2 months the results will follow - something that NEVER happened. - You would have to BEG to them after paying close to $50000 and all they would do is to BLAME YOU that you have used way too much - which is an IGNORANT LIE. - It took me more than 1 year - where I kept showing them all my past bills from EDISON which clearly proved that they were lying and were absolutely disinterested after selling the system to even care about what you pay EDISON - all they are concerned about is that they get their payments - BEWARE - SunPower has multiple sub-companies which may have been setup just to pay the BLAME GAME or save them for LEAGAL situations - They will use all kind of collection companies and threaten you withe dire consequences to PAY THEM NO MATTER WHAT - After 1 YEAR they accepted that their fault was their sales team was in a rush to lock the deal while their tech team did not do the necessary analysis of how many solar panel would actually be required - once again playing their BLAME GAME - the worse came later as they promised that if I was to buy more solar panels from them - and PAY THEM an ADDITIONAL 10-15 THOUSAND DOLLARS every thing would be fixed and I would never have to pay more than $40 - which was initially promised without due diligence from their TECH TEAM. - So now I have payed them close to $60,000 - and NOTHING has changed - It's nothing less than a NIGHTMARE !!! STAY AWAY from SunPower - these are the kinds of companies that cheat you and intimidate you from the overall solar concept

Without exception, this is the worst company I have ever dealt with. Gross incompetence coupled with awful customer service. We had them install 50K worth of panels 6 months ago, 40% of the new panels have never produced any power at all as far as we know, and their service people seem unable to fix the system despite half a dozen service visits. If you are thinking of buying a solar system from them, I have two words of good advice for you. Just don't.

ground mount, (34) 360w SunPower solar panels, with Enphase micro-inverters as of today, 6/30/2023: 10 months since system started generating power (with issues)(Aug 2022), 3 micro-inverters have had repeated failures since initial startup with no on-site tech support until 10 months later (June 2023). 32 micro-inverter failures on these 3 inverters over 10 months documented by me during this time and frequently reported to SunPower. Note: I have an electrical background and a MS in Engineering. 8 months since Net Metering was initiated (Oct 2022) (verses Feb 2022 as promised) 21 months since contract was signed (Oct 2021), with a completion date of Jan 2022 in the contract. Ground mount platform installed in April 2022 and electricians completed their work late July 2022. ComEd did not authorize system use until Aug 2022 and Net Metering until late Oct 2022. I have yet to receive a set of red-line or as-left drawings (an accurate set). 17 months past contract completion date (with multiple issues still open), such as ground mount platform not installed per code (it took 10 months [June 28, 2023] for SunPower to confirm it wasn't installed per code by their sub-contractor) In spite of filing complaints with the BBB, Illinois Shines complaints, Illinois Attorney General, and IL State Senator, all of which have engaged SunPower beginning in 2022; SunPower has not finished the installation per contract nor supported their warranties. It took months for my attorney and I to get SunPower to pay their Arbitration Process fees in order to schedule a meeting with a judge/arbitrator as required by contract. Currently scheduled for July. Thus far: $8,000 in attorney fees; $2,000 in lost kWh generation due to late installation; arbitration process fees; and hundreds of hours of my personal time… however, still fighting the good fight.

We had solar panels when we purchased our home, decided to add more and they were installed improperly. Our 5 year old home began having ceiling leaks and after calling two different roofers, were told that they solar panels were installed improperly. We had panels removed at our cost, the roof repaired at our cost and panels reinstalled at our cost. Sun power refused to assist in any way to reimburse or make good on their poor installation, we have letters from roofers and pictures of the roof damage.