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Solar SME

8.8

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User Reviews

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Star Rating

4.4

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289 Reviews

Review Breakdown

5 grade

85%

4 grade

7%

3 grade

3%

2 grade

1%

1 grade

3%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Peter Davis Cresco, PA

Excellent service, service personnel were punctual, professional and your property was clean when the job is done

3 months ago

star star star star star

J&J Texas Remodeling

We are very happy with the experience we worked with Faris from Solar SME he was able to give us helpful information and he was very good at communicating with us and answering every question we had, we are looking forward to working with them again

3 months ago

star star star star star

Sumeet Raina Basking Ridge, NJ

Great Experience at a fair price. I am very happy with the installation. Travis, my project manager, helped me in every step along the way. I highly recommend SolarSME.

3 months ago

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James Cavalier Houston, TX

Good communication by Denis. Great installation by Frank.

3 months ago

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Lam Dang

The representative Albert D and project manager Areej Y were both helpful and informative. They answered my questions and updated the process promptly. We installed the panels 2 months ago and finally had it work. Thanks to Roman O for his assistance. Very responsive and informative. I hope the panels will work well.

3 months ago

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Bryan V

I have had Solar from solar SME for a few years. Recently a couple inverters went down. I contacted Solar SME and they had the new inverters sent and installed within a few days. Great to see them respond even though it had been so long since the original installation. They really do a great job of customer service. I would like to thank Roman O and his team for jumping on the repairs and getting everything back up and running smoothly.

3 months ago

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Islah Ahmed

Personnel have high level of expertise in their respective area of work, engineers, managers and management.

4 months ago

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Nenie Mae Sinoben Severn, MD

Engineers Jose, Muhammad the team members of Roman who fix our leaking roof 12/21/2023 they did an amazing job they were knowledgeable, friendly the quality of work they did is superb we are happy of their workmanship. Please acknowledge the job they done. I think they serve as MVP of your company. Thank you.

4 months ago

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venkata siddineni

Solar SME Inc has been very professional from beginning to the end. Levon S the project manager has been very patient in explaining every step of the system setup process. Payments are collected in different phases which made it comfortable to handle payments. It takes time to learn the monitoring system but Levon has been very patient in explaining and helping us read the system better.

4 months ago

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John Price Van Cleve Vienna, VA

Choose another solar company and save your money, time, and reputation. In my situation, SolarSME failed to live up to its name, and they are failing to honor their contract. My Solar panels have been operational since late July 2022. Prior to going operational the installation was fraught with incompetence (see description and photos below) and lack of follow through. At the first anniversary of being operational the system is woefully underperforming by 23%. I reached out to SolarSME in August 2023 to “work together in good faith” according to the contract only to be led along for four months and then dismissed by SolarSME. My HOA does not allow solar panels to be installed on the front of houses, so SolarSME suggested they could install in the back using solar panel tilt legs for optimal performance. The design was created in December of 2021 and on 18 January of 2022 the project manager emailed, “Annual production with this layout: 18.05MHw per year.” I made my decision to proceed with the project based on 18.05MHw. I am currently getting 77% (13.1MWh) of the production agreed upon and according to the contract I should be getting at least 90% (16.245MWh). In hindsight, this lack of production is only mildly surprising because the installation crew had no idea how to install tilt legs. They improperly installed two arrays and then had to remove them, patch up the holes, and reattach them to the roof. This project was supposed to take 72hours and instead it lasted two weeks. The last day of the project was rushed, and it didn’t end until 9pm. They left pallets and a hole in the dry wall near my electrical panel. I brought this to the project manager’s attention multiple times, and he did nothing. He was only concerned with the final payment and 5-star reviews. I had to dispose of the garbage and pallets and then patch the hole myself. I have saved the reviews until now. In trying to resolve this issue the company says the production problem is due to shading. According to SolarSME, the shading is due to the solar panel arrays being too close indicating either a design flaw or installation failure. But there are no shading discussions in email, text, or on the phone in and around the 18 January 2022 date when I was emailed the annual production rate of 18.05MWh and I relied on that in making my decision to move forward. Annual production of 13.1MWh’s (77%) means SolarSME is not fulfilling their part of the contract.

4 months ago

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PhillipNguyen706 Springfield, PA

The best company, Ray and Adam in sale team are great Denis L installation manager is so helpful and professional

4 months ago

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Robert Stanard Covington, GA

Danny R was extremely helpful!!!! He provided a great customer experience!!

4 months ago

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Brent Smith Montgomery, TX

The install looks fantastic both inside and outside! Everyone has been great! And project management has been responsive. Thank you.

4 months ago

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Ryan Richmond, VA

They installed my solar panels and did a great job!

4 months ago

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Frank Tao Ellicott City, MD

This is a small and fairly new company. But they've been getting mostly very good reviews, and their prices are competitive too. I signed the contract with them about 2-3 months ago, and just last week they finished installing and inspecting everything. Now I'm just waiting for the utility company to install the net meter. Their customer service is top-notch throughout the installation. Everyone there knows their stuff and they're super quick to respond to all my questions and inquiries.

4 months ago