Solar SME
8.8
User Reviews
Star Rating
4.4
289 Reviews
Review Breakdown
5
85%
4
7%
3
3%
2
1%
1
3%
Sentiment Criteria
Value
Quality
Service
Trustworthiness
Lehel Kovacs New York, NY
Spoke with Josh L on the walk-through call. Loved what this company has to offer and appreciated Josh's helpfulness when talking about my needs and future plans. He was very knowledgeable and got me exactly what I wanted.
1 year ago
Leslie Orr Beaver Falls, PA
Excellent Company! Emir did a good job from start to finish!
1 year ago
Pamela Chesapeake, VA
Solar SME just finished the installation of our solar panels and it was a great experience. Everything was explained up front, with updates as the project progressed. Ruben K was our project manager and he did an excellent job of keeping everything on track. If you are thinking about going solar, I would definitely check Solar SME.
1 year ago
E G Bushkill, PA
Solar SME has been wonderful so far had it a couple of months Faris is helpful 24hrs with any questions or concerns
1 year ago
Robert Slough Springtown, TX
Following replacement of the 3G cellular communications card with a WIFI card in June 2022, I was no longer able to control my battery backup setting as I had previously. Consequently, with backup setting at 100%, the battery NEVER discharged resulting in increased usage of grid power and resulting higher electric bills. After multiple attempts to contact the manufacturer, SolarEdge, I was told that only the installer (SolarSME) could address the issue. After multiple attempts to contact SolarSME tech support, I finally talked to someone in Operations who referred me to Faris A. Faris contacted SolarEdge for guidance and within an hour had changed my account settings to give me the ability to control the battery backup setting. This is how customer support is supposed to work! Kudos to Faris!
1 year ago
Javaonline feast Little Elm, TX
We had a wonderful experience with Solar SME for solar planels installation. Project manager Emir did the great work in coordination with different teams and completing the project on time before the Year end. I'm impressed and recommend Solar SME highly!!
1 year ago
Norm Stewart Katy, TX
Areej Y, our Project Manager, did an excellent job - kept me completely informed and made sure we got our PTO on time to claim any tax credits in 2022. Overall, we are quite pleased with the system and it is performing as promised and sending power back to TXU.
1 year ago
Terry Crush Arlington, TX
Solar SME just finished the installation of our solar panels and it was a great experience. Everything was explained up front, with updates as the project progressed. Areej Y was our project manager and she did an excellent job of keeping everything on track. We were under a hard deadline to have the job completed in 2022 and this was a huge challenge due to shipping delays, trucks breaking down and inclement weather but through it all Areej, and the entire team did a great job. The installation was completed yesterday and they even had a tech out today (New Year’s Eve) Running system checks. If you are thinking about going solar, I would definitely check Solar SME.
1 year ago
Billy Grinnell Dallas, TX
Great experience from the sale to the installation and following the installation. Adam was phenomenal and was a book of information regarding the system. The communication with the project manager, Ruben, was excellent. From the start of the installation, during the installation, and following the installation, Ruben has stayed in consistent contact and is always going to fight any battle for you.
1 year ago
Gregg Martell Lancaster, PA
SolarSME has access to a lot of different equipment manufacturers to allow designing a system that fits your needs. This also helps supply issues and the high demand for solar. After sales you’re assigned a project manager (Areej in my case) that is the single point of contact for design, permitting, installation and startup. She made the process vey easy and answering questions, providing progress updates and installation coordination. Overall a good company to work with
1 year ago
Thomas Merritt Plano, TX
Our solar panels were installed recently and we are happy with the result so far. Our project manager Andre provided excellent and timely communication throughout the project. The installation team was prompt, friendly and efficient. I definitely recommend Solar SME as a solar partner.
1 year ago
RAMIN MOHAMMAD Miramar Beach, FL
I started this process in June because I wanted to ensure the tax credit. It's now December 2022 and I was told that the person helping me (Omar D) was no longer with the company and they were not going to get my job done by 12/31/2022 because of "county delays". They did not realize I was following the county permitting process and the quality control review was rejected not once, not twice, but more than 3 times on both electrical and structural issues because the rep kept submitting applications with incomplete information, inaccurate information and not submitting it to code. Why was the person handling my project let go? He was incompetent. I had even messaged the supervisor more than a couple of times during the process in September and October 2022 expressing my concerns for very basic things being rejected on the application and raised my concerns about how it was going to be installed. It went ignored. They kept reassuring me that everything was fine and running smoothly. It wasn't. I even contacted the county permitting department and very simple things were missed (among bigger things) that a prudent company would not have missed. Then they tell me that they have to run my credit again because they wouldn't be able to get it done on time and rates had gone up so my previous loan wouldn't be honored. The cost? At least an additional $6k because interest rates had gone up. I got it for 0.99% but they said it would not cost me 2.49%. Not only did they keep missing the mark by having hired someone who clearly didn't know what they were doing, not supervising properly, but trying to charge me more for a project that isn't going to finish. I'm glad for the tax law changes as otherwise I would have missed on the 26% credit because of them. Not doing business with them. Read the other reviews where the installs were completely botched. May have dodged a bigger issue here. Very disappointing.
1 year ago
Jonathan Royse City, TX
We had a wonderful experience with Solar SME for our rooftop solar installation! Ruben K, our project manager, kept us well-informed and worked hard to get the project finished before the end of the year. Mike B, our salesperson, was extremely knowledgeable and upfront about what the system could handle. The installation itself was flawless and completely hands-off. We would gladly work with Solar SME again for our next project!
1 year ago
Aaron Ganir TX
Solar SME makes the process easy. There are a lot of regulations and steps to go through and having great communication made the process worry free. Andre and Ray were very quick to respond to all my questions and was always just a phone call away. Thanks team! My solar project is done and I’m happy! Be patient as the process takes time.
1 year ago
Christina Podwinski Dallas, TX
RUN! Do NOT do ANYTHING with SolarSME! We began the process/contract signed in June2022, and were told it’d only be a couple months. We are now at December 2022 without a functioning system and as I type, am on hold at 6:51pm after they sent out an electrician who told me to my face they’d never installed solar batteries, and that SolarSME called them to do the install “because they needed bodies”, using the electrician’s words. I am on hold, as they came to commission the system, realized the battery was causing all circuits in their new panel to shut off- not trip, but completely lose power. The battery unit itself has now tripped 3 times and we are without power IN THE MAIN AREAS TGAT SHOULDVE BEEN ON EMERGENCY BACkUp. This is also after having two different HVAC furnaces and heat pumps, which we’d not had any issues with prior, go out SIMULTANEOUSLY after they installed the battery and new panel?! The system hasn’t even been commissioned, so Lord only knows what they’ve caused in my home! I am now being told they can get to me tomorrow! So I’m going to sit in my home with no electricity to the main areas of my home and have no heat because they blew the system!
1 year ago
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