Customer service is horrible not even comparable. They don't value their employees or customers after they complete a sale!

Communication with customer during issues is bad

Everything was good at the beginning but during and after the installation, there wasn't much customer service. I would have appreciated it if either the salesperson or representative called to check on things, help setup other things.

I have been able to enjoy air conditioning in my home without the over priced electric bills

Being cautious in another month I may have rated them a 5. Just waiting for my bill (from power company) for hottest month.

They will not give us enough panels. They tricked us into paying a higher amount. We can't sell our house now.

Awful customer service!! No one knows what's going on so they pass you to someone else that knows nothing!!

My solar panels were installed last year. After installation I called then with a question. I was transfered to person that was supposed to help me with my question. Unfortunately they transfered me to voicemail and I left detailed message asking for call back. After more than 6 months I'm still waiting for call back.

I was not told in advance that snow on the roof can cause gutter damage, and my gutters were knocked off the roof and dented my car. During a snow, I witnessed wet snow sliding off the roof all at once and instantaneously, brought down my font gutters. I filed a claim and they told me I need snow, gutter guards. This was the first time it was disclose to me that snow can damage gutters. I was never notified about this. They paid for my gutter repair. They also said they would pay for my car insurance deductible, "in writing', however they lied and refused to pay me.

Never told me my salesman quit right after i signed up. Salesman lied about my prices.

Did great job. Needs a little better communication.

There's always room for improvement. It took too long to see a bit of results.

We are a new customer and still in the process of assessing their capabilities of lowering down my bills.

romises were good, but they did not materialize as presented. Also, it is now a year and I am still not up and running completely, cannot get this finalized! very frustrating!

Never received original agreement that I signed electronically. What I received was not what I signed up for. It took me 6 months of discussion with the solar provider to remedy the situation. Unethical company to deal with.