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Momentum Solar

6.9

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Star Rating

3.8

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768 Reviews

Review Breakdown

5 grade

53%

4 grade

15%

3 grade

8%

2 grade

7%

1 grade

17%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Steve Resch Davenport, FL

I would not recommend using this company for your solar system. The company has failed to take care of installations needs for installing protection for my portable generator. They were informed of this when I signed up for the system, when my home was surveyed and when the installation group showed up for the install. It is now 2 and a half weeks later and still not protection installed. In addition, upon asking about the status of my system being inspected and getting a meter change from Duke Energy, I was given information which did not add up to the true facts. I now find that Momentum has never submitted the system to the county for inspection and as a result I am nowhere nearer to system use than I was before I agreed to buy the system Their customer service department is not helpful as well. Though my salesperson told me on two occasions to contact customer service with the number he gave me in a folder, I never received said folder and had to search for a contact number as I was never contacted by this department even after asking the salesperson to have them do so. Upon contacting the customer service department, they failed to follow up in returning my call the next day with the information I requested. I had to again call them and still was not provided with information. I went investigating with my local county office for building permits and found out my system has never been scheduled by the installing company for a county inspection. In addition, Momentum never posted the completion card on my house for the county inspector to find. Bottom line....they are very quick in asking for payment as each section of the plan completes, but once they have 90% of your funds, they lose track of you and any actions required to complete the installation/activation of your system. They do not appear to have any system to track completion and if they do, they do not take the time to review it and move actions on to complete a project. So, save yourself some time, money and headaches, find a different company for your solar system

2 years ago

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Robert Connor Staten Island, NY

A native Staten Islander 65 years. I am a Builder in the United Navy Moble Construction Battalion called the "SeaBees". ie: NMCB. I have had a lot of work done on my home recently by different contractors. Momentum Solar and the American Dream Home Improvement Who stripped, repaired, cleaned, and reshingled my roof in one day, is the most professional and does quality work. I have not seen that kind of work done in a long time. Thorough, never missed a step, straight, and even trim. They know the proper way to do construction

2 years ago

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Harold E Newell JR

Momentum solar installed my solar system in December 2020. Installation was completed in just 4 days and I was told all was done and congratulation. It was done and ready to use, They showed me the system and I felt secure and all was as it should be. Then in April 2021 Payments were going out of my bank account as agreed to by at the finish. But I continued getting bills $570 to $673 from the power company. When I contacted the Duke Energy and inquired as to why I was still getting bills from them and they explained that Momentum had never filed the paperwork with the inspections and permits required. So all of the time that I was what I was paying for was just an allusion and I was getting "0" power from Solar. Repeatedly calling them went straight to voice mail and calls were never returned. I am now going to get the system removed and have another company reinstall a new system or have the Momentum system inspected and turned on . I don't know what the outcome will be, but I do know that payments have been stopped. I received IRS money for getting solar energy and I know that they will want a return and then I will file a lawsuit against Momentum and I will make it the biggest one they have ever seen because that is the only ways to stop them from doing the same thing to other people.

2 years ago

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Nick Nedev Austin, TX

Momentum Solar has very aggressive sales tactics with people going door to door unsolicited. I didn't know what this would lead to as I decided to speak with one of their "engineers" who was really a sales person. He didn't know much about the details of the system, and was there for over 2 hours on what was supposed to be a 1 hour meeting at most. I genuinely could not get rid of him without saying I was interested in proceeding. He then had me sign some papers to "lock in the rates" and said I could cancel at any time before the panels were actually on the roof. I did more research later that day and found out that I was being overcharged on what was supposed to be a discount, and never received information on what brand solar panels would actually be going on my roof. I didn't want to proceed, and the worst part came when I tried to cancel. I had the misfortune to speak to Den from their cancelation department. I explained the situation to him and stated I wanted to cancel, but instead of simply complying with my request, he started arguing with me and did not allow me to cancel right away. He refuted everything I had to say, told me I was wrong about all of my concerns and research, and everything would be sunshine and roses with their service. After about 10 minutes of speaking in circles, I had to raise my voice and request to speak to his manager to finally get him to stop. I managed to cancel successfully (according to Den) and will be happy never having to deal with this scam of a company again.

2 years ago

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Vern C Canton, MA

Terrible company. they first telemarketed me for over a year. calling me probably 50 times. i asked to be placed on a do not call list and the company still called me. Buyers beware, this is a crooked company

2 years ago

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Carey Bentley Denver, CO

Prior to contacting Momentum Solar, I had bought solar panels from a company that sold me panels that weren’t powerful enough for my home. Momentum rectified this problem by giving the right number of panels for my home needs. I appreciate them a lot for their help and honesty.

2 years ago

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Doyle Hickey San Francisco, CA

I would recommend this company for solar installations. They installed mine and I am very happy with them. The installation team was friendly, and the installation process was done on schedule. The panels are producing energy even better than I expected!

2 years ago

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Field Shores Chicago, IL

We are happy with our purchase of solar panels from Momentum Solar. The salesman showed up for our first appointment on time. He was knowledgeable and able to answer all our questions. We had additional questions and design changes which they handled beautifully. The installation crew arrived on time. They were done with the install in less than one day. They were professional and polite. When they entered the house, they even removed their shoes which I appreciated. They cleaned up after themselves. I am very happy and recommend them very highly.

2 years ago

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Alic Stourton

The installation team at momentum is the best. They install solar panels without tampering with the integrity of the roof. They also clean up after themselves and will keep you informed every step of the way. After install, they call to check in with you as well. I am very impressed with their level of customer care. And the panels are working great too!

2 years ago

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Ermanno Calloway

I did a comparative research between Momentum and several other solar companies. I arrived at the conclusion that Momentum is the best value for money. They are affordable, and their solar panels are of high quality. Now, a year later, my solar panels are holding up beautifully and any time I have had to call and speak with customer service it has been a very pleasant experience. I am glad to know that I made the right decision.

2 years ago

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Bruce Entwhistle Dallas, TX

Their staff are friendly and well informed. I had lots of questions about solar, but they patiently answered them all. The day of installation, the team arrived on time and worked diligently throughout the day. They worked very well together and got the job completed on time. Definitely worth going with Momentum Solar.

2 years ago

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Lily Warren

Thanks to Momentum Solar, my home is generating enough power to keep my electricity bill down to pennies. They advised me on the best solar for my home, and so far, it has served me well. If you have any questions about solar, they are the best to call, they are super knowledgeable and are more than happy to help you get into the right products for your lifestyle.

2 years ago

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Geoff Warnock Jacksonville, FL

Salesman was going from rote memorization, but that's okay. Got the information I needed and let him know Momentum was my first company to speak with about solar and that I'd discuss with the 2 other companies coming over and let him know. For the next hour he tried to 'close the deal'. I asked for any literature, a business card, or a copy of the contract they wanted me to sign ... nope ... nothing in writing. He actually wanted me to sign a contract 'to save my place for installation' for 25-years at 5.99% interest but it wasn't 'binding' according to him. WHAT?? It would be funny if it wasn't so sad and a shame that Momentum Solar resorts to forcing people to sign a purchase/install contract to just 'save a spot in line' for an installation - regardless of whether or not you want them as a company! THEN we find out that the price is 'negotiable' because they'll price match. I've got two more companies coming by today - hopefully, it won't feel like I'm in a time-share presentation. I see GREAT reviews about Momentum Installation, but customer service and sales can use some work. GlassDoor shows some employee issues as well .... seems like a 'get rich quick' as a salesman opportunity, at the expense of the buyer. Just be careful folks, no need to sign a contract, especially a 20-25 year contract to 'hold your place in line.' Ridiculous! Do people really buy that line??

2 years ago

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Andrew Carter Sicklerville, NJ

Did not, do not want solar. Never inquired a out it. But yet I get phone calls none stop. I block their number and they just get a new one. If I did want solar I would NEVER go with these guys! Been a year with atleast one call a day.

2 years ago

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Michelle Rockledge, FL

Signed the contract and had the install within (2) weeks. We thought this was great - until FPL told us that we needed to start the net metering application with them PRIOR TO the install. The system size has to be pre-approved by FPL PRIOR TO INSTALLATION. After approval by FPL, the install can begin. The system was completed 4/6 but Momentum only checks on stuff once a week, so our inspection wasn’t called in until 4/19. It was finales 4/20. Fast forward to the $400 application fee, (which was supposed to be taken care of before the installation) I was told multiple times that it went out on 4/30. I called every day because FPL had not received payment. I know the mail can be slow - but this was getting ridiculous. I was told to wait 7-10 business days, as that’s how long it can take. I waited over 10 business days and it still wasn’t received by FPL. So, my 259th call to Momentum was placed on 5/17. I was told that accounting was ‘looking into it’ and our account won’t be up for review until 5/20. Each time I called, I was told I’d get a call from management. To date, that’s never happened. Wanna know where the check is? IT WAS NEVER MAILED!!! I got a call from Momentum today - 5/18 - letting me know that they check was never sent. But - they can void it and send another. VOID WHAT??? I am as confused as the Momentum employees - none of us know what the heck is going on. So, here I sit... with solar panels on my roof, and no one knows what is going on with my account. I guess I will have to wait another week to find anything out. It is the shoddiest customer service / follow up I have ever seen. Simply horrible, and a very expensive regrettable MISTAKE

2 years ago