Updates could be better as work progresses

Started the process back in August and still 1/22/21 its not operational

From the very first meeting to installation everyone was very courteous and professional.

Respond times are not good. Not organized

Because they did not did there work on time and salesman unprofessional and the manager

Professional, knowledgeable of the product, professional installation

Upfront, I am 100% bought into the idea of solar power for my home; however, I am against misrepresenting the truth. I had a sales appointment with a Momentum Solar representative on 23 Jan 2021. In his pitch about the 26% Federal Tax Credit, he explained the contractual requirements (16 - 18 months after contract approval) of paying the tax credit to your loan or the loan increases to the non-discounted price. He painted a lie when he used the term tax credit instead of using the tax refund. He used an example that one customer decided instead of reducing his solar loan (@2.99%), he would pay off some other debt at a higher interest rate. It sounds plausible if true and accurate, but it is a lie. According to energy.gov, "A tax credit is subtracted from the amount of tax that you owe. Credits are claimed when you file taxes for the previous year, so if you made a purchase in 2014, you would be claiming your tax credit now when you file your taxes." The federal energy tax credits also roll to the next year. In the case you are expecting a refund check, then you do not receive a tax credit. So, where are the funds coming from to reduce the balance on your solar loan? Either you pay out of pocket (within 16-18 months), or your loan amount increases to the total amount and your monthly payments. According to Tesla.com, the fixed Annual Percentage Rate for a 20-year loan is 4.99%. The amount of your first 17 payments will be $83 /mo. If you make a $4,264 voluntary payment before month 18, your remaining 222 payments will be approximately $83 /mo. If no voluntary payment is made, the remaining 222 payments will be $112 /mo. To be eligible for tax credits, you must have a tax liability at least equal to the credit. Momentum is not the only solar company lying to its customers. If you are interested in solar, which I am, my suggestion is to listen intently and ask hard questions about the Investment Tax Credit (ITC). Ask yourself if you can afford the total loan amount's monthly payments and read the contract before signing. It is your responsibility to be an informed consumer. The excuse, "I didn't know" does not hold up in court when you have the right to read the contract before signing.

They have better options and better processing and they answer any question when I call.

Every encounter I’ve had with anyone, the person has been very helpful and understood all the steps. Installation was seamless. It went well.

They did a good job. My electric bill is getting down. When we had a problem, they came and fixed it right away.

They are efficient. All questions and problems are answered or they get right back to me.

LG’s panels are very good quality. Momentum did a good job. The certification process through the local electric company was a bit tedious. Installation was tidy. They do it in one day.

It was available and free installation that is why I chose it. It isn’t great. Everybody isn’t on the same page. It looks like it is good quality.

In the beginning we had a couple of rough patches setting up appointments and with their follow through but they are friendly and professional. The people who install are very professional. They were clean and thorough. They put everything neatly.

Everybody is professional. We had a new roof put in by somebody they recommended and they were unbelievable. They were professional and answered questions. There have been a couple of mix ups but they are very professional and answer right away.