Unfortunately, I have to update my review with this downgrade. To be fair, I have loved the performance of my system until this latest issue. It appears that once Freedom Solar has your money you can forget about any support from them. I have started having problems with my battery backup system so I tried to contact Freedom Solar service by phone, by chat, by email with no response or even acknowledgement that they will look at the issue to diagnose and fix the issue. When you call your put on hold and after a while the phone system cuts you off. They offer a call back option but they never call back. I've submitted service requests through email with no response. I've been on their chat where they promise to contact the service department but nothing! It's more than frustrating. Since then I've been in contact with Tesla support and they have connected me with another company to look at my outside. Bottomline, once Freedom takes your money don't expect them to live up to their commitment!!

I chose Freedom Solar because I took about 3 weeks to research different companies. I spoke with different salespeople and at the end it seemed to be the best choice. They said I would have the #1 panels that would cover my entire house. the system would be sufficient he said but when the day came, they lowered the number of panels. because I would have to pay more in insurance if I did not, I was never told This company assured me that my electric bill would be eliminated that my bill would be about 48 dollars and that is what the electric company charges for their services little did I know that my bill tripled because now I do not only pay my electric bill that is about $230-$330 my solar panels cost about $333 and when I contact them, they say they are working correctly I could understand that i still paid $100 plus my panels but not $250 plus my panels.

After 2 1/2 years and $75K investment on my part I still don't have a system that works. Power generation is far less than promised and customer service is poor to non-existent. I wish that I could write a superlative review but I cannot; it's been a very bad experience for me.

Panels are great, producing about 60% of my electricity as discussed. However, they were tooooo expensive.

I was told the off set would be 100%. I did not know that meant I would pay my electric bill and get 0.1cent back per kw. So I get $13.00 discount off of my bill for what I generated even though off set is more to the grid than I take from the grid. I was told companies can even match but the ones that do not cover my area. Im hoping summer will have better rates.

Very pleasant and prompt service. Easy process...now I have solar power and a backup power wall.

Freedom Solar has successfully installed 1 Commercial and 4 Residential Systems for me over the years. Every installation was completed on budget and on time with excellent results. We look forward to additional systems over the months and years to come because we can anticpate the outcome.

Their installers destroyed a new, 2-month-old roof. Each repair attempt was ludicrous and ultimately resulted in a leak that was so severe the ceiling inside the house caved in. The roof was finally replaced and solar reinstalled and we are whole, but it took months and lawsuit threats to get it accomplished. Never again.

It’s a really good company with very professional people who can help with any questions.

Loved the entire process. The company is amazing and very professional.

Mike C was great and made me comfortable throughout the process

I don’t see it in my electric bill each month. They are the same.

I really like the app! It seems very well in sync with what the sun is doing RIGHT NOW!! I enjoy looking at the analysis to see when we’ll actually be banking energy as our system went online in September and we still were paying for some electricity.

Sales Rep was responsive when we followed up with more questions and concerns. Communication with Support and Install teams has all been through text messages which allows for asynchronous communication and a clear record of what they've promised. Technician waited 16 hours at our house waiting for Centerpoint to restore our power so they could finalize installation. Top tier support and care.