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Freedom Solar Power

5.4

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Star Rating

4.3

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95 Reviews

Review Breakdown

5 grade

67%

4 grade

15%

3 grade

4%

2 grade

5%

1 grade

8%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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jeremy dziedzina Denver, CO

I went with Freedom Solar Power after talking to numerous solar companies for quite a bit of reasons one of them being customer service. After having the system installed one year later I can definitely say that the customer service is well below any standards I've experience. Service was great pre-sale, but once the system is installed they will leave you hanging. I've had numerous issues getting service when needed on my system but the latest issue is really aggravating. I've called customer service three times, emailed twice over the course of three weeks and have yet to get any sort of substantial response or someone out here to fix my system. If you want good service you wont get it here. I talked to a manager named Tim M who refused to answer any questions around how i can receive better service, continually talked down to me, gave me no reassurances, and I'm still being hung out to dry with no follow-up or help. Literally on an island with a system that is broken with no help. Full disclosure I rarely write a review. Service has to be either really bad or really good. Take my word on it...The service from Freedom Solar Power is really bad.

1 month ago

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Shannon Tefft-Janes Cedar Park, TX

Because they lied when I asked them how much it would cost to remove panels in case the roof needed fixed. I was told around $2k (only 2 years ago), now it's $5700 or more!!!

3 months ago

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Jenny Paxton San Jose, CA

The timeline wasn’t made as clear as I would have liked, but everything else went off without a hitch and just as advertised!

3 months ago

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DAN MOREMAN Arlington, TX

I clicked on a button for the Tesla Solar site saying I would like to know more and then these guys from Freedom started calling me several times per day while at work. 5 times in less than a day and a half. When I finally answered and asked the guy to stop calling me he was rude, condescending and laughed at me. He refused to transfer the call and told me to respond online so here I am. These guys are jerks with the attitude and behavior of stalkers. Do not click on a button saying you would like to know more about Tesla Solar unless you want these guys to call you repeatedly and speak to you rudely.

8 months ago

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Miroslaw Sek Dickinson, TX

We would like to write the review to warn a potential customers of very poor customer’s service at FREEDOM SOLAR POWER. The company does not give you all information needed and do not care of you as a customers. 1) Show up for panel installation September 13th 2) October the 7th show up to install Tesla power wall and the rest of equipment (dispute with power company about extension switch) They did not perform installation 3) October 12th second attempt to install power wall. After installing 1 box outside the house and extention switch installer said “I feel under the weather” and did not finished 4) October 18th third attempt. Instead of coming at 8am installer showed up at 2pm (no call) Start installation which supposed to be done in 4hours but finished after 10pm. In the meantime around 4pm the installer drilled the hole in our main gas pipe line. Just to make it clear. We know things happen but the way we deal with it shows the respect to customer. The company was informed by installer right away but till 7 pm nobody even call to address the issue. After my intervention and calling the salesman plumber showed up around 10pm just to tell me it is a big job and he cannot do it. We were left with no gas for 3days. All the time contact with Jacob Petterson-project manager in Houston and Mark M In Austin was close to non existing. The only person tried to help was Colton D and sales person Brian C For every shutting down and turning on the power we were charged by power company (TNMP) which made together $384.36 instead of one charge $128.12. We were told that the money will be paid back but till today nothing and nobody contacts us even though we sent the bill. This is just part of the problem. During installation of 2 power walls one of them has light indicator not working. Installer informed us that it is just upgrading. Week after that I called headquarter in Austin complaining about whole process. I was switched to Mark Mariano to whom I addressed the issues. October 21st I sent an email to Mark M about power wall light issue. NO answer. Text message. No answer. Call. No answer. So, I called Tesla technical support. They checked my power wall through the app. and informed me that my batteries are drained to 0% for 4 days already and after 10 days they will be nothing but garbage. I told them that I was not allowed to turn system on by FREEDOM SOLAR POWER because process of all inspections was not finished. After speaking with Colton I turned the power on. Now I am waiting for front panel replacement. I was promised to receive over 1200.00 check after installation and now I cannot even get reimbursement for the power shot of and on. I still get more bills from Electric Power Company and do not know what it is for. NOBODY EVER EXPLAINED ANYTHING. Now I am really worry about warranty service if needed.

8 months ago

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Defiance Press Conroe, TX

I would not give a single star to this outfit if I could. They under-designed our system and it does not work at all. I'm having to engage an attorney. They collected $54,000 from GreenSky financial fraudulently saying system was installed and operational and wasn't. Now I own that debt, with a system that does not work. I will end up in court with these losers. DO NOT ENGAGE FREEDOM FOR YOUR SOLAR PROJECT is the best advice I can recommend.

11 months ago

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darrel lane Boyd, TX

Install went great until a minor glitch that did get resolved. Paid our final bill and never got the closeout packet we were supposed to receive. So now we have no information about our system and how it works.

11 months ago

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Patrick Austin, TX

Building a new home I did my homework and met with 5 solar companies before choosing Freedom Solar. The handling of my account was done personally by Don, their regional sales manager. The steps to getting the system installed were professionally managed from the first day of my build until the system was generating power. I was happy with my first electric bill which showed a negative balance (I produced more than I used). I’m impressed with the 20 year guarantee and the availability of continuous support if I ever need it. I highly recommend Freedom Solar to install your solar system.

11 months ago

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Joseph W Seehorn Georgetown, TX

Not hearing back from you on references for more clients for you!

1 year ago

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Ruthie McNeely Dallas, TX

No dislikes.Very detailed professional efficient informative thru each phase inc. ALL employees & 😃 besides👍Slowest part of whole process is inspections & approvals by state,city,etc

1 year ago

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Steve & Georgeann Walton Stanton, TX

Fast, professional service, great quality product. Exceptionally happy customers!

1 year ago

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Pearl Kim Austin, TX

The sales and engineers were kind and faithful.

1 year ago

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Carl Townsend Luling, TX

Great people easy to work with good at job and knowledgeable

1 year ago

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Sonia venegas Eagle Pass, TX

Because they told us we weren't going to pay light putting 48 panels now we have a light bill and the solar panel payment as well.

1 year ago

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Dasha E Titlebaum Austin, TX

Crystal was an incredible customer support agent, and the solar is working out nicely!

1 year ago