I felt like after the contract was signed there were multiple issues. The CEO got involved and resolved everything. He was great, down to earth guy. However, after installation was done, was expecting our sales rep to reach back out to check up on us, but that didn’t happen. I felt we were not well prepared once installation occurred.

Great consultation on what I needed and amazing install team. Very professional and high quality work!

The sales person I worked with was excellent. The installer team was great and our yard was not a mess afterwards. However, customer service has been a challenge. I have received at least one email per month, which was copied to the CS team, from AEP demanding post installation information and photos. Honestly, I'm simply tired of these emails and the CS team seems NOT to respond and it is very irritating!

We liked the panels for the first few months but some have stopped working and we can’t get anyone out to do the repairs despite repeated calls

Our salesman, Marcus F. was fabulous from start to finish, as we had issues through the process to be finally on line.

The savings and the rebate that was promised by the salesman was not true. Have not saved much on my electricity bill. Bill is still running up to 150 bucks a month. I’ve emailed my concerns and I get the same canned email advising the panels are working as they should. What a joke. Talk about buyer’s remorse! I would not recommend solar panels to anyone.

The employees of this company were all very competent and courteous

I’m becoming increasingly frustrated with the company. I’ve called multiple times about an ongoing issue. Was told I’d get a call back in a few days with an update of someone scheduling to come to my house and refunded for power my panels weren’t producing because of a breaker issue. I can no longer get in contact with my latest representative and have no resolve to my issues.

generally do not leave reviews, but my experience with this company is so awful I feel I need to help others stay away. Do yourself a favor and do not do business with this company or sunpower. Don’t buy into a warranty as they essentially will find excuses not to cover anything. System production low? Well they were just estimates. Trying to get service after installation is pretty much nonexistent. Now the service may vary from state to state but I can guarantee the team in Texas are not trustworthy. Go with other companies and do not pay the premium that freedomsolar and sunpower ask for. The company is dishonest, and once they have your money they will not abide by contractual agreements and will ignore your requests for service.

Courtesy, professionalism, maDe in USA..

Great service professional installation. However the panels are not producing as much as they should be.

Well panels are top of the line and larger than other ones I've seen and each having their own junction box is awesome and more efficient. And the monitoring from my phone is great. Did take a little while to get the connections on side of house correct eith the electric company.

This company is a total disaster. If something can go wrong with solar panel installation, these guys will make sure it will go wrong. We signed the contract in September, and they promised to install them by the end of the year. We got all approvals, and then… I have been told that they do not have the panels in the warehouse. I told them they had to do something, get the panels otherwise the deal is off. They barely made it, installed it right before the New Year. But… the crew completely screwed up the work. First, they did not measure it correctly when installed the rails on one side of the house, so they had to cut and patch. Then they ran out of pipes for electrical wires to connect them to the box. They came few days later, but… since they banded incorrectly the last pipe, they wanted to do a zig-zag connection. I told them NO. Just take it out, cut it properly and put it in such a way that there is only one turn. Well, they finally got it done right. But… After they left, I noticed they left some tools on my garage roof. I decided to check the gutters on one side of the house where it is just 1-story, and I found a bunch of staff there like gloves, metallic parts, plastic boles (the very same bottle I gave them with water to drink), etc. that can easily get stuck in the gutter which btw connects to the underground drainage system I have. Furthermore, apparently, they left a drill on my chimney!!! When they came to take the drill, I specifically asked to check the gutter on the other side of the house, so they said it was clear. But… few weeks later we had a heavy rain, and of course I got a leak!! You get a leak, you call a roofer. The roofer told me that everything is clear except that one leg that holds the panel, which is not properly sealed, and it is right there where the leak is. And apparently, they found another plastic bottle in that gutter, exactly where I asked the crew to check when they came back for the drill!!! I must mention that my roof is 1-year-old, in perfect condition, and there have been no leaks since it was replaced. I called Freedom Solar and they sent technicians to take a look. The technicians confirmed that the roofer just applied a sealer to cover the lag, and they checked everything else and did not find any other place it could leak. They took pictures and told me that we must wait and see if the leak stops, there is no other way to check it. We waited for a couple of months, had plenty of heavy rain and never had a leak again. I called back and talked to Lazaro B asking to come and fix the wall which got damaged by the leak. He sent again the technicians. The very same technicians came, they remembered my case, checked it around, no leaks, so they told me they will send somebody to fix the wall because obviously the problem was with not properly sealing the leg. But… Mr. Lazaro B from his office had a different opinion. He wrote to me that technicians could not figure out the reason because the sealing was put not by them but by a roofer!!! Excuse me??? Do I have from now own call Freedom Solar every time I get a leak just because they installed panels on my roof??? Besides, the roofer just put the sealer on the base of the leg, this is all what he did, and technicians could see it. The leak stopped, so the leg was the problem and the technician confirmed that was the problem!! Well, still battling them about this. Never deal with these guys!!! Artyom Nahapetyan

I was offered a 24 panel, battery back-up system for $46K. They quoted me an interest rate of 3.59%. Sounded great so I said ok. I then find out that the condition for the 3.59% rate is that the price be increased to $58K. I told them to go pound said. Talk about being screwed! This is unbelievable that a company would try and slip that by a customer. No way would I deal with that type of supplier.

My wife and I just recently purchased solar panels from Freedom Solar. The experience was fast, easy, and overall great. Our salesman Robert N is incredible. He took the time to explain everything under the sun about solar. He answered all of our questions. He is top notch and I would recommend him to anyone looking for solar panels.