If you're an established customer, you will wait on hold for a minimum of 20 minutes whenever you call. When you are becoming a customer, they will say whatever they have to say, regardless of whether or not it is true. This company is horrendous after the signing on the dotted line. Seven months for what they said would be 2-3 months. (I had expected 4-5 months, but 7 was ridiculous!!)

After researching different options to go solar my wife and I decided the cost of leasing or buying was not within our means nor fit our needs. Than ****** ***** knocked on our door, never liked door knockers, but the words "no cost to you" sparked an interest to listen to this young man. ****** was very polite, well dressed and was very professional in his presentation. Always the sceptic I pummeled him with questions and concerns about the program he was offering. He was very honest and knowledgeable in all his replies, questions that he didn't know the answers to (and they were few) he didn't try to brush off or cover over. He got back with precise answers in a short amount of time. ****** stayed in constant contact with us with phone calls and text messages to keep us informed where we were during the whole process. There were stumbling blocks that ****** help us get over or returned with answers that were very accommodating to us. It was very refreshing and pleasant to work with ****** he not only believes in his product but strives to make the experience for his clients informative and trusting. We had the pleasure of working both with ****** ***** and ****** ******** they stopped by often during the process and were so much fun to talk with and continued to answer the 1000 questions we threw at them. Both are true assets to Vivint Solar, both showed true commitment and desire to be the best, again both for Vivint and for us clients. I would suggest to anyone that is looking to go solar to find ****** and ****** and to experience awesome customer service. The same can be said for the installation of all equipment. The crew arrived on time, well prepared and energetic. One of the hottest days with skyrocketing humidity yet these guys diligently performed their tasks with the utmost professionalism and speed. They worked as a well oiled machine and the most impressive part was how safe they worked. They ensured they stayed well hydrated and observed all the safety practices for the job they were performing. In less than 8hrs they installed, cleaned up gave us a in depth briefing of what they did how they did it and what to expect in the coming months. All during installation they ensured that I, as the homeowner, was happy with what they were doing and any questions I ask they took the time to explain things to me. All in all it has been an extremely pleasant experience working with ******, ****** and the crew that installed my solar. I would highly recommend Vivint Solar to any of my friends and family. Can't wait for all the final approvals to come thru so we can throw that switch and go green.

our salesperson has been and is still wonderful. he is also our customer service rep. he has given us answers to questions, and if he didn't know the answer, he found out. he has come by the house to talk to us instead of just calling. delivery is the installation of the panels?? the installation went well as far as we can tell. we are now waiting for the inspections to be set up. after that has been completed and the service has begun, we will then know how well the installation went.

**** ********** did a great job and the installation went great. Just waiting for ever source to install new meter. Loosing many good sunny days.

We had Vivint installed in January. My installation was long and not coordinated. But since then, the billing department and fleet service are really messed up, they dont seem to have the same computer sytem. Vivint has be overcharging me, then underharging me and to be honest I dont see saving from my SCE bill..... At least not yet. I am trying to get to the bottom of the over and undercharged but anyone I talk to cant help straighten it out. Their insgtallation, customer service, customer retention and fleet service all dont know what is what. - Recently I have asked that at company executive call me because no one else can help and of course, no one with knowledge of the systems, and billing etc can represent the company. GO WITH ANOTHER COMPANY!

I have been with Vivint Solar for 10 months now. ******** *****, who was my sales representative, is very professional and knowledgeable of solar energy. When I had any questions about solar energy and how it can reduce my electric bill, she was very prompt in resounding to my concerns. I have recommended Vivint Solar to my family and friends, so can save money on their electric bill that I have. The construction team who came to my home were professional, knowledgable and respectful of my concerns about the constructional aspect of solar panels. They started with all the necessary permits and finished on time. I had nothing to do. They did all the work for me and even informed me that if I had any roof repairs, after the solar panels were installed, they would come and remove them, store them for me for a nominal fee. No other Solar Company offered this value to me. Other Solar Companies said to me, " You are on your own to have them removed". This will increase the home owners liability for the solar panels. I would definitely recommend Vivint Solar, I already have and will continue to do so. Sincerely, Eileen McCarthy

Everything was done in a very professional manner. I highly recommend VivintSolar.

I now have what amounts to a lien on my home. I was never told by the sales rep that this would happen. Vivant just went ahead and added a UCC-1 on my mtg. at the registry od deeds,without notifying me. I am told that this is not considered a lien by the solar company. But for all intents and purposes it is exactly that. They claim it is just to let anyone know that they have an interest in my property.Again I was never told of this situation. why do the Vivant people puta lien on your house and do not tell you.

Very good salesman. Courteous and very informative.

Everything so far has been perfect. Nice people. Competitive product. Quick install. I'd recommend them to anyone interested in solar

Installation was great. But now I'm told it will take 4-6 months to get connected to the Grid! No one told me about that during contract negotiations... Very disappointed with Vivint.

I have had the Vivint Solar System for 3 months. I have not saved anything. My signature is on a contract that I do not remember signing. At 80 years old I don't think that I can commit to anything for 20 pus years. The contract states that there will be an increase in the cost per KWH by 2.9 percent every year. I am very disappointed. Also I am not happy with having to pay for all energy produced even if I don't use it. When I tried to cancel the service the cost was $70,000.

I was very much satisfied in all the dealings I've had with Vivint company and all its employees.

The service was excellent! The install crew was very professional and proficient. I was informed all along the way as to what was going to be happening. Very happy with Vivint and would recommend them to all.

Customer service is prompt, any questions you have are answered in a timely manner. The people are friendly and polite. My installation process was started immediately upon my agreement to have Vivint Solar install a system on my house.