These guys are crooks. The sales guy tried to scam us. He told us were were signing a letter to let them check out our house to see if solar would even work. Instead, he had us sign a 20 year contract. It was a review on this sight that made my husband read the fine print the next day. THANK YOU! He also told us we could cancel at any time before the panels were installed, but according to the fine print you had to cancel within 3 days of signing. We immediately fedexed a cancellation. If these people come to your house, please slam the door for us.

dealing with vivint is like dealing with a ghost,you know tbey are tbere but.you can not.get in touch with them.all i want is to get the panels inspected anx turned on so i can save money

Amateurs. It will be some time before they make it to the big league. Lots of problems with executing the job.

The "sales manager" in Baltimore Brady Cullum flat out lied to my. Got me to sign a 20 year contract (never told me it was a contract) and then ran my credit with out my permission. Worst company ever.

I'm STILL mad at Vivint Solar! I was trying to buy the perfect little rental house, and it went to heck because of the solar company. Vivint had partially installed solar panels on the house 9 MONTHS prior and still had not worked well enough with the owners to get the system up and running. Were they having a baby? 9 months! They refused to let the owner move the panels to his next home. Note I've seen that Vivint would do that, but "according to the OLD contract" they wouldn't do that. Then after all those months, the reps couldn't give my realtors the same story twice. It ended up holding up escrow and I cancelled out of the deal because I just couldn't marry into doing business with that company. I would have been constantly worried--will it ever work? Will they jerk around my renter too? (of course)-and on top it all, I should not have to wait over half an hour or more to simply TALK to a customer rep! I had considered buying out the panels so another company could handle the service, but no, you can't buy them out til after 6 years. I will probably never EVER buy solar for my own roof now, from any company!

The company in no ways is interested in you. I wish to God Almighty ( I know that's strong) I could get out of this. I hate every thing about the service follow up and accounting. Paul

I have had Vivint solar for over 2 years now, the main problem is I am having a party the end of the month and am buildingan overhang over my deck, I call over a month before to get a price to take 3 panels down to do construction, theyou told me 500, I told them you want that to take down 52 panels if I need to do roof, I only need 3. They said they would review this and call me back, no one ever calls you back, it is now the day after construction is supposed to start and Ivery called them 12 times, about an hour and a half everytime, and theyou still can't give me a price, I will rip panels off my house myself, the customer service is the worst

We have been a customer of Vivint Solar for a year now. When Jarret first came to our home we had been extremely skeptical of VIVINTs "pitch" that solar would cost use NOTHING. Yea sure, what is the catch? Well Jarret, who is extremely knowledgeable, explained it all, then showed us in writing. No intall cost, no maintenance costs, no fees, no taxes... ONLY .15 cents a KWH. Pay for the energy we make (make more than you use, and PSEG give you a credit). Oh and the government will give you a PPA credit (Power Purchase Agreement) on our taxes. yes..so you pay $.15 a KWH, to Vivint , at the end of the year the total of all your payments is added to your return. So that actually makes it LESS than .15 KWH. I am VERY happy we went solar!!!

We sold our home in early June 2016. All transfer paperwork was completed and submitted to the company in early May 2016. I assumed all the proper transfers had taken place until I received a full bill in July 2016. After many phone calls and significant hold times I was told they had not even set up an account with the new owners of the home. They assured me they would reconcile the billling but also told me it would be up to me to request a refund if they overcharged me. Why would I need to prove I made a payment! Seems like they have a lousy accounting system. I am crossing my fingers and hoping this gets resolved, but I would steer clear of this company. There are too many other options out there.

So far it has been a horrible experience for many reasons but the most disheartening one is my bill is still to high because and the idiots didn't put enough panels on my roof.

I would never recommend Vivint Solar because they were extremely difficult to deal with and it took almost one year before our system was installed and working properly. We were passed from rep to rep - all promising to correct the problem with our panels but several service calls later we still only had 30% production. Meanwhile, they started charging us for the lease even though the panels weren't working! I filed a complaint with the Attorney General's office in Massachusetts! Our panels are working now but I wish I wasn't in a contract with this company - I don't feel confident with them at all!

We enjoyed the whole process with Vivint. Our sales rep Jarret was fantastic, and still keeps in touch with us a year later. We are greatful for reducing our footprint, and for all the support we received from our rep. He was/is still available for any questions we may have. I highly recommend!

this is the wrost company ever - we were concerned about our roof and sent in their roofers said it was fine and they inspected it and put on the solar panels and now we can't sell our house without getting the roof done in the area we were concerned about or give the seller a credit for them to get it done - and we were told it would not cost us anything for a one time taking them off to repair the roof now since all their roofers are busy they need to charge us???? Also never were we made aware that if we wanted to remove the panels we would have to pay for them their customer service people do not know what they are doing and just keep transfering you from person to person... this is in Sayreville, NJ

I think that Vivint Solar is perhaps the most inept and deceitful organization I've ever dealt with. It's no wonder their costs are soaring and their returns diminishing... They come to your door to pitch their PPA and while you think that you are simply investigating the potential to install solar energy, they are running credit checks and opening permits for the installation that you haven't approved. The Sales rep advises that the 900 sq ft. system might be increased if a tree is taken down on the other side of the house and shows up one day, unannounced at your door one day with a tree company to provide a quote to cut the tree. You ask how much the energy yield will increase with the tree removal and the Sales rep doesn't know but will check and get back to you. He never does.The next thing you know, the local utility company shows up at your door to swap out the meter. You send them away, because you haven't approved the install and try to contact the Sales Rep. His e-mails come back "undeliverable". You then contact the main office and are told that you are scheduled for an install in two weeks. You tell them to cancel and advise you want someone from the local office to contact you. You are advised that the original Sales rep. has been reassigned to another state and that the tree removal would yield an additional 1-10% of solar energy. You are also advised that the ineptitude you have experienced thus far was due to the reassignment of personnel and will be corrected. You naively decide to go forward with the system (without the tree removal). On the day of the installation the crew shows up and the crew chief asks to see the main panel. He stares at it in disbelief... The panel is in the laundry room, behind sheet rock walls, with the service coming up through the cement floor. There is no way to access it to wire the solar system without tearing down sheet rock or wiring a sub-panel to the meter (which still hasn't been swapped out by the utility company). Since the site plan does not address this primary issue, the crew is not prepared to perform the installation. You finally come to our senses and send the crew away before more damage can be done

Our Sales Representative Mckenzie *****, was amazing......She explained everything so that we would understand. Her knowledge of the solar and her personality are out standing!