My experience with SunPower has been a nightmare from the very beginning!! Worst decision ever, when the salesman was standing in my kitchen I expressed how important it was that I get system big enough to handle my consumption. My wife and I did not want 2 electric bills. We had nit yet moved into our new home and I suggested we wait until we had a years worth of bills so we could get the right size system. Our salesman Steve R, swore up and down that they would design a system that would cover all of our consumption. Not even close!! I have had a JCP&L bill in 5 of the last 12 months. I was told the install would take 2 days it took over 2 weeks! The monitoring system they promised is an absolute joke, it has not worked since day one! I have to rely soley on their word to know how many killowatts my system has produced. The latest debacle is my roof has sprung a leak, they sent a company they have on retainer to investigate. The crew determined that there was a leak because the bolts used to secure the system to the roof didn’t have the proper amount of sealant. They assured me they fixed the problem. During our last rain storm I can hear water drip, drip, dripping inside my bedroom wall. When I brought this to their attention they told me because there is no evidence of damage in my house they are not willing to do anything. They want my Sheetrock to decintegrate before they will do anything. The report by the repair crew clearly states the issue was caused by the solar installation, but they want me to hire my own roofer. They even tried to tell me the report had a “typo” where the report stated that the leak was caused by the solar installation. I can’t stress enough how horrible my experience has been with SunPower. Stay away!!!!

I did not know that when I wanted to install sollar to may house that sunpower inverter and solar panel was goin to be installed stay away from sunpower they have the worst customer service in the industry my solar not producing electricity from time to time has an error message in the inverter I found out the inverter is on a recall status right now they don't know when is going to be replaced I told them that I want out of the lease they wont let me out of the lease I told them that they are in breach of contract that I will take them to court this company wants to take your money and does not give the service according to the contract

SunPower lived up to their promises. In fact for about a year, my electric bill was fees only.

Believe we got superior Solar panels from SunPower that looks good, performs outstanding, and awesome monitoring app. The only "ding" is the high cost of panels, but I figured I'm in this for the long term and felt we will reap higher reward when it gets to 15, 20, 25 years old.

Every part of the process was simple and extremely thoughrough. They made sure we were aware of every step along the way.

Because of the excellent service and how great everything is.

I am pleased with the performsnce. The salesperson explained the process well and all staff involved were very good to deal with.

Great communication did job on time and product performing as described

Industry leading technology, efficiency, and warranty. Beautifully designed panels. Excellent install crew.

The installers were friendly, informative and clean! Great group of guys!

Exceptional customer service! Delivered a quality installation on schedule!

Works as advertised with excellent quality panels and accessories.

Great product and excellent knowledge with the sales team. I like the warrenty and that they have the backing that I did not see in other products.

Honest and up front very good representayiont takes time with custumer

SunPower was a bad decision. Installing solar panels was the worst decision (at least one of them). My system was installed by an installer company called Green Street whom are no longer in business. According to their goodbye letter, SunPower was to support my system going forward. When my system went down all Sunpower did was refer me to other installers who told me "We do no service systems we do not install" . Finally, after nearly a month of calling installers and calling Sunpower they connected me to an installer that will be happy to come inspect my system for a $200 charge. SunPower's 25 year warranty is a joke. So far my system has not saved me the $32,000 it cost to install. I would have been better off paying my regular light bill. My advice to anyone is don't go through the hassle getting panels installed.