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SunPower

8.7

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User Reviews

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Star Rating

4.0

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4,302 Reviews

Review Breakdown

5 grade

75%

4 grade

12%

3 grade

3%

2 grade

2%

1 grade

9%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Frank Kozyra Newington, CT

From the time I let Jason into our house to turning on the system it has been a very professional and seamless transition. Excellent workmanship, neat and clean. The whole crew couldn’t have been better. All my questions were answered quickly and honestly. Totally awesome experience!

4 years ago

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Yvonne McCallum Rancho Mirage, CA

After purchasing our 50 - 327 w panels in November of 2014 for a whopping $85,838 - our installation was completed and inspected April 2, 2015. First issues with system began January 2016 when the larger inverter (we have two) needed repair and a reset to operate. March 2016 had meeting with SunPower and installation company to determine why in sunny 80+ daily weather our production was so low. SunPower determined it was a palm tree causing the low production. June 2018 production dropped 400+kWh in comparision to June 2017 and production remained low through February 2019 which was 50% of production that same month year-to-date. During the low production period, a STATE 240 code appeared on the larger converter which ultimately required replacement of both ARC cards in the converters. I was informed by the technician that if this did not fix the issue the converters should be replaced. Currently, I have had a STATE 240 code on my smaller converter since the beginning of May 2019. Although a number of emails have been sent to SunPower to remedy this issue completely - I am still waiting to hear from SunPower Support as to a date for the installation of two new converters. Meanwhile production is extremely low. Today's generation is 24.8 kWh with a temperature at 74. Next step will be legal as this homeowner has never received the production as promised. November 2018 We are snowbirds and spend our winters in Rancho Mirage, California and usually depart around May

4 years ago

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Kimberly Harris Santa Clarita, CA

Very high pressure post sale. I mean it’s forced upon you at the sale of your home and then they call you every 24 hrs post closing. Way to much

4 years ago

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Shelly Nelson Battle Ground, WA

Sun Power never called me back to follow up.

4 years ago

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Clint McLoughry Long Beach, CA

My parents leased this equipment and passed away recently. Being the executor of the estate I was under no obligation to continue paying on the lease but chose to keep SunPower in good standing. I had a buyer who wanted to purchase the home but was denied credit approval through SunPower to take over the lease. Now my home is up for sale again and the person interested in buying is now looking. Thank you, SunPower you really helped a lot of people here. I would not recommend this company to anyone. BEWARE, BUYERS!!!!

4 years ago

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Kim S Clovis, CA

Just getting started in the process but so far has gone easily and the people are great, especially Mark. He met with us twice at our home before we signed up. He is knowledgeable and professional. Everything is going quickly and their contact and follow up has been very good so far. Can't wait to have it installed.

4 years ago

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Liza Fallbrook, CA

We just got our solar from Sun Power. I believe the manager or owners name is Jesse. My agents names is Lawrence G. I must say that it was a pleasure working with them. At first I thought I was going to have a problem but they went out of their way to explain, fix and fast. I believe we sign the contract sometime towards the end of March and now are solar is installed and running today May 6,2019. We are very pleased with all the wonderful people in the office and guys that worked to put the solar together all the way to the last guy that programed it today. I also would like to say that the men, I believe his name is Robert saw me last week having problems breathing and was so concerned that he made sure I was ok before he left. He even called his office and Dennese from their office called to also make sure I was ok. Wow I will do business with them again!!! I highly recommend Sun Power (951-678-7733).

4 years ago

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Frank Miami, FL

Was told my gross income was too low.NO OTHER WAYS TO GET SOLAR WAS EVEN TALKED ABOUT.I will try another company.

4 years ago

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Diane Florini Ithaca, NY

We love our Sunpower panels. They were installed by Halco in upstate NY and perform great. We sweep the snow off when necessary, but have had no problems with them.

4 years ago

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RONALD H MEASE Lake Worth, FL

I actually contacted an installer, Vinyasun, in my area to install panels, & they recommended & installed SunPower panels. Permitting takes a while here, but once obtained they installed w/in the next days & in a matter of hours. All workers were polite & cleaned up well. I liked the panels & am having them installed on a house in Texas, too. They look really good & produce really well.

4 years ago

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Jim Fagelson Palm Springs, CA

Let me start by saying that the panels are excellent, but their customer service is horrible. I had SunPower put panels on my house in 2014. The first year everything was fine, even though I had to pay over $600 additional (over the monthly rental fee to SunPower) to the Electric company (Southern California Edison) due to low production. Since it was just above the minimum stated in the contract, SunPower was not responsible for this under-production. The second year we started having issues with the inverters that convert the sun's energy to electricity. After numerous calls over multiple months, the inverter was replaced. The replacement lasted less than one month, so again multiple calls with no results. Finally a service person came out who complained about the "cheap" replacement inverter and then proceeded to rewire the entire system. System worked properly for less than a month when again problem started. Calling customer service I was told in stead of calling all the time that I should just "reboot" the system to get it working again. Every two or three days I had to reboot the system and then it would go down again, each time showing electrical shorts in the system. Then end of the second year, I had to pay Edison over $1,000 due to under-production. Did not receive the promised payment for under-production because, according to customer service, "my system wasn't working properly and they couldn't determine the amount of under-production". Finally, out of frustration with Sun Power, I stopped the monthly payments. It took them 6 months of no payments before they acknowledged that the system wasn't working properly. They came out and replaced all the panels, checked the inverters and determined that there were wiring issues that they corrected. I told them that I would not start paying the monthly fee again until 3 things happened: 1. The system was functioning without issues for a minimum of 30 days; 2. All missed monthly payments were forgiven; 3. That they pay for the under-production from 2016 that was still outstanding. I also wanted a review of the original panel design since from the beginning the production did not meet the original intent of the contract. My payment to the electric company for 2018 was over $1,800 because the system did not function properly during the entire year. I am still waiting for reimbursement for 2018 under-production. All issues stem from poor customer service, poor system maintenance and a general lack of anyone taking responsibility for problems with the system. As stated, the panel as excellent, just be aware of the rest of the company. Still waiting for my refund for 2018 and now they are billing me $15 a month because they try to take my monthly rental payment out of an account that has a stop payment on it.

4 years ago

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Steve Bakersfield, CA

I’ve had a system since 8/15. The first year no true up bill. Year two 360$. True up bill. Year 3 $450 true up bill . Year 4 $1098 true up bill. This year on track for a$1200 tru up bill. This is not whaT I was told or promised. They will sell you a pot of gold ,don’t believe it, I have contacted, Them but a month gone by and nothing. They talk and talk but do nothing. They checked the system and say it’s working fine. No it’s not I can tell by the graphs! Here’s what I’m going to do, I’m going to have it taken off!

4 years ago

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William Gray Lincoln, CA

My complaint seems to be a common thread mentioned often in the reviews. My disappointment started when I purchased a house with 24 SunPower solar panels. I called SunPower and spoke with a representative, his name available upon request, and inquired as to how I could obtain on line monitoring to allow me to keep track of the solar panels and monitor their electricity production. I was instructed to send a copy of my Grant Deed, showing true ownership of the residence in question before the process could begin. I followed his request and an appointment was set to have a device installed in my residence to allow SunPower access to monitor my panels. The tech installing this device advised that I would be sent an email with a "password" that would allow me to enter into their internet app and monitor my system. His installation took place on April 2nd, 2019. Not having received any email with a password included or a telephone call by April 9th, 2019 I telephonically contacted the representative I had first contact with. I made no human contact but received a voice mail message. I identified myself and of the reason for the call and asked that he please get back to me with a password or at the least instructions if there were more I needed to do. I did not receiving a return call or email stating here is your password, or I'm busy I will get back to you, or any acknowledgement that I existed and was a customer using their solar system. On April 11th, 2019 I sent an email to the email address provide to me by the representative I first had contact with. This email was a plea for his response and his help. As of todays date April 14, 2019 I still have not had any contact with SunPower and its beginning to appear I am of no concern or interest to Sun Power. The solar panels are paid for and it appears they have no real reason to get back to me or offer CUSTOMER SERVICE AT THIS POINT .

4 years ago

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Paul Devoy Washington, NJ

I am surprised at the negative comments on this site. I have a SunPower 8.775Kw 'signature black' system that was installed Oct 2010. So it's been operating now for about 8.5 years. Not 1 issue. No maintenance needed, it just works. And does it ever work! The system has generated 88Mwh - which is an average of 10Mwh per year. That means my system consistently produces 120% over the rated value. I live in NJ so snow can adversely affect production, but I have a perfect SW clear exposure. We chose SunPower because the panels are on the front of the house. They look great, and the array almost covers the entire roof looking like a sleek jet black sunroof. Many people compliment the look, most don't even realize we have solar until I point it out. The real proof is this: my system has already paid for itself in cost savings of the monthly electric, SREC revenue and just yesterday we sold our home and realized at least $20K more than our neighbors becasue we have solar. We had a parade of very interested buyers wanting this house because of the SunPower system. This home won th SunPower Intelegant Award for residential in 2011 - which really helped our marketing. I am 100% sold on solar as a lifestyle and will install another SunPower system on the new home we are building in NC now. Keep in mind most people like me - 100% satisfied - don't take the time to write reviews. It's typically peole with an axe to grind. I think the SunPower products are great. SunPower might not be perfect, but they have been perfect for me as a real life long time customer. No hesitation to invest again using the same company.

4 years ago

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Judy Chiloquin, OR

You sent a e-mail saying you would get back to me, b ut I have never heard from your company again.

4 years ago