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SunPower

8.6

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User Reviews

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Star Rating

3.9

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4,308 Reviews

Review Breakdown

5 grade

74%

4 grade

12%

3 grade

3%

2 grade

2%

1 grade

9%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Frank Ortega Visalia, CA

We have saved a lot with these solar panels. It's nice to know that we dont have to watch our electric bill .

4 years ago

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Neilson Spencer Jewett City, CT

While solar power is a great idea, the solar companies are incredibly misleading and greedy. I was promised my average yearly electric would be lower but instead I have four months out of the year that are any savings at all, the rest of the year my electric bill almost doubles. And there is no way out of this contract, so I'm stuck with a solar bill that goes up every year on top of my electric bill.

4 years ago

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Ness Waterbury, CT

Customer service was great and made the process easy to understand. Installation too about a business day with employees respectful of our home and roof.

4 years ago

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William Tracy, CA

Bruce was great in explaining the solar system and components as well as setting up the app. Bruce was friendly and professional. He made sure we had all our questions answered.

4 years ago

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Edward Argenta Oakville, CT

I could not be happier with my SunPower experience. More companies need to follow your lead on how to provide excellent Customer Satisfaction. From the start, everyone at SunPower was professional and knowledgeable about their product and the solar industry. All my questions were answered quickly and correctly (no BS’ing). My first interaction with SunPower was during the installation. There was a mix up with the scheduling date. SunPower admitted that the error was on their end. I had to take a vacation day from work for the installation, that it was not going to happen. SunPower acknowledging how valuable vacation time is, they re-scheduled the installation for that Saturday morning. The Installation Crew arrived on time. Each Team member introduced themselves to me. The Team Lead explained everything that was going to be done and answered all my questions. The Team went to work and it looked like a choregraphed dance. Everyone knew what had to be done and went about getting the work done professionally. We had guys on the roof marking out the panel layout, guys unloading the truck, guys laying out the solar panels and frame rails, electrical work (inside and out) being performed all at the same time. With an emphasis on safety. I was blown away when I found out later that this crew does not work together. This Installation Team was a collection of professionals from other install Teams pulled together to get my installation completed. Great job educating and training your crews to work efficient and safely. Our SunPower Rep – Alberto M kept us informed about what was being done, what needed to be done, and the overall project status. Excellent interaction. It was reassuring to know that there is still a company out there that prides themselves on Customer Satisfaction, professionalism, quality of workmanship, and doing the job right the first time. Thank you very much for this great experience.

4 years ago

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John Siggson Escondido, CA

Everyone was very helpful and truly concerned with me and the appearance of the job. All questions was answered without delay.

4 years ago

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Loc Valley Center, CA

I have converter failed, call the company they can’t give me the date because it on back order. I call Baker electronic get the same answer. I read the contract, all it mention is “if something goes wrong the solar can’t give out the amount they promise then they will give you 15 cents per KLW that they under produce. SDGE charge me wayyyy more than 15 cents. I will continue to wait until they give me new converter. Now I have two Bill to pay. One from SDGE $400 and the other one from the solar company $254. I am on my two month waiting for them to replace my converter.

4 years ago

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Robert Bell Victorville, CA

Micheal J arrived early in my designated time window. For that I was thankful because I had stuff to do. Michael knows the product and did a great job explaining everything.

4 years ago

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Renee Gardner San Jose, CA

Couldn't be happier with my selection of SunPower. They were responsive and professional from the beginning of the process (sales discussion) to turning on the switch of solar power. The day they came to install, I was so impressed with how quickly and nicely the install went. They were careful with aesthetics. I really appreciated that. Super happy with my beautiful new panels.

4 years ago

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Tim Overcashier Peyton, CO

Had my panels installed August 2018. Worked well until we had a blizzard and now the system isn't work as it is supposed to. SunPower is warranty won't repair the system. Do not buy this product. It is incapable of handling extreme weather.

4 years ago

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Archana injineri Tracy, CA

Bruce is very nice and humble person! It was great to have him here!

4 years ago

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Angie Johnson Brentwood, CA

Great, quick service. Knowledgeable employees which were very helpful thru the entire process.

4 years ago

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Paul Rocklin, CA

Technician was great Kept me informed, was professional, respectful and polite.

4 years ago

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Jon Arnold Lake Forest, CA

SunPower was always available to assist with any questions or issues.

4 years ago

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Jason Menifee, CA

Technician was on time and informative.

4 years ago