We own solar panels from SunPower. All was good until it wasn’t. Suddenly the panels stopped working and we were given no notification. The company monitors the panels and the SunPower app on the phone could easily notify the customer that there is a problem. Any app can do that. So we found out by chance when we looked at the box in the garage that shows how much electricity is being generated that there was no production. We looked at the app on the phone and after logging in we saw that our system had been down for over 10 days. . Now the fun part starts: Trying to contact customer service. First of all, customer service is in the Philippines and not very helpful. They noted the problem and said they would have someone contact us. Well, to make a long story short: Nobody ever called back, we called at least 4 times and they kept telling us that they need a part (an “optimiser”, whatever that is) which is on back order. How did they know that without having been here and troubleshoot the problem? Now it has been almost 6 weeks that our panels are not producing electricity (month of June and July in California!) and there is no sign that the repair will be done any time soon. We keep calling and NOTHING gets done. THE WORST CUSTOMER SERVICE EVER!!! I don’t even want to think how much money we have lost by not being able to produce electricity during the sunniest and longest days of the year in California!! We are furious. We spent a lot of money when we purchased these panel and had no idea that customer service would be so bad, inefficient and disorganised. The company DOESN’T CARE!! Horrible experience.

First of all, I don't understand how any this works, but I guess I don't really need to. I do feel, however, that I am paying more money now than before. I've been with SunPower for three years and at the end of each year I still have to pay Edison over $100. I also have to pay a small amount throughout the year so I didn't save any money by going solar. It helps the environment, but it sure doesn't save me any money.

The workers were very professional and seemed to have knowledge of the work that they had to complete. I didn't expect the start-to- finish to take as long as it did. At one point I was getting frustrated and somewhat disappointed with SunPower. At last, things worked out.

Easy to work with in the planning stages. Great coordination with the City for Permit Inspections. Smooth, clean installation. The only delay was PG&E's acceptance and connection which SunPower had no control over. Plus, all is working well and meeting my needs.

Great service and installation. The team was on time and did a great job.

Excellent service and product; happy with results.

They have very high quality products and their installation service is great.

Arrived on time and explained how to use system thoroughly along with providing great customer service.

Overall my experience with sun power was disappointing. I really like the product but not too happy on the follow up.

very professional and will answer all qestions

A superb product and the installation was equal to that -- efficient, patient when we had to travel for a couple of days, and the results are quite lovely -- AND productive. It was a small job (a large house, but small electricity use), but the results were really good, and we're regularly generating 135 to 180 percent of the power we consume. (Of course, this is summer; it'll be less in winter, and they were careful to hold the total production over the course of a year near 90% of our use.) The folks in Austin (Jess); the installers (Julani and his crew), the SunPower installation inspector (Connor), and the original sales person (Jensen) were each exemplary. Bravo!

The majority of the team, sales, installation, and project management, are very professional and helpful. The overall process was simple and the team kept me informed all the way. The only reason I gave it 4-star instead of 5 is because of the inspection coordinator's action. He did not make contact with me to schedule/coordinate the inspection date/time in advance. He e-mailed me at 6PM the night before city inspection and expected me to be available the next morning at 8AM.

Your sales person did reasonable job He took a little too long to get back to us and interest had cooled off. The price is too high and payback is impossible. It looks like your price would have been OK BUT looks like you added the rebate on your price voiding any help it would have been!

Great services, I recommend this company for the best.

I’m impressed with the panels provide and we have noticed a huge savings. Everyone from the beginning of the project to the end. Kept us we informed as the steps happened. Thank You.