ION Solar
8.0
User Reviews
Star Rating
4.0
1,077 Reviews
Review Breakdown
5
67%
4
11%
3
6%
2
3%
1
12%
Sentiment Criteria
Value
Quality
Service
Trustworthiness
Chaitanya Riverton, UT
My experience till now has been good. Their service is nice.
5 years ago
Janice C Cavin Rio Rancho, NM
Ion Solar is the best! Everything is made in the USA and comes with a great warranty . We are very pleased with the service we've had so far. Only a few more steps and we will be powered up. The staff is very professional and personable.
5 years ago
Zachary Blackburn Salt Lake City, UT
I'm so disappointed and frustrated at Ion. Before I signed any documentation, I specified that I needed my roof redone as well (because my insurance needs it done). Waqas said that would be fine and we would be able to group the solar and roof all together. I specifically asked if I would be required to pay any amount. I was reassured many times that I wouldn't be required to pay. Waqas specifically said "even if you had any money down I wouldn't take it". I felt good with my decision to move forward with this. From that point forward things started going wrong. I was being pressured to get other people I know to sign up, I specifically stated that I wanted to wait to see how my experience went (I have text messages of the amount of pressure). I downloaded their app to find the progress of the account, 1 whole month has past (I started this in January and am still waiting for things to happen) without any word from Ion. I called and text Waqas trying to get an update. I finally called into the main line to be told that nothing was happening. After the month I was given Jason as my project manager. I explained what the Waqas told me would happen and how things would work. Jason came back to me after becoming familiar with my account and stated that in order to do my roof and the solar I would have to pay $4,000 out of pocket. I explained that isn't what I was told and that I don't have that money right now (I explained all that to Waqas). I'm now going on 3 months with no progress and I just got notified that they will do a partial re-roof and the solar. I don't know what else I was told is a lie or going to come out different then explained to me. I'm very frustrated and have NO faith in this company or it's words.
5 years ago
Karen L. Colorado Springs, CO
ION Solar staff were all very professional and completed the installation of the solar panels in a timely manner, about 6 weeks from start to finish. They clean up after the work is completed. This is the first time ever that I have had solar installed on any house I have ever owned, I recommend this company.
5 years ago
Heather Edwards Parker, CO
Very Professional and they made us feel like we were the only customers
5 years ago
Dawn Albuquerque, NM
The site surveyor was prompt and very efficient.
5 years ago
Vern Virginia Beach, VA
Overall the experience and process from beginning to end was so uneventful. The sales pitch was well delivered. The product sells itself. The install was professional and no gliches. The startup of the system after the meter was put in was 1-2-3 done and up and running. We were not dissapointed and are very happy with the product.
5 years ago
C Tokar Newport News, VA
Sales team was friendly. Install team professional, quick, and friendly Solar panels productive! Already producing more power than I am using.
5 years ago
Erica M. Albuquerque, NM
Ion Solar was very friendly and helpful from start to finish. They are great at communicating everything that is happening step by step, easy to contact and great customer service
5 years ago
William Greener Denver, CO
ION personnel and workers have been very professional and knowledgeable in all respects of installation and follow up.
5 years ago
Hector Gutierrez North Las Vegas, NV
Good company, good service. Had a little problems at first but we were able to resolve them.
5 years ago
Preston Bixler Virginia Beach, VA
quick and efficient installation. Any questions or concerns we addressed to meet my standards. Install team was nice as well.
5 years ago
Charles Fielder Fort Collins, CO
Everyone is great to work with - very professional, organized and knowledgeable. Installation was done with care - can't even tell we have a system from the street. Highly recommend ION.
5 years ago
John
Ion Solar did an outstanding job of planning and installing my new solar panels on my roof. They kept me informed at each step.
5 years ago
Mark McKinstry Rio Rancho, NM
Ion Solar is a great company. Very helpful through the whole process. Cole was awesome!!
5 years ago
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