It took a little under 2 months between getting my initial quotes to having my system turned on. I had some issues with communication early on when they changed my project manager a couple times, but other than that it went smoothly. Lorrente M (my project manager) did a great job and was prompt about keeping me up to date and answering my questions. Mike M was very helpful in getting the system design I wanted and setting everything up initially. I'm happy with my overall experience.

We have completed the process through the engineering design phase, and have been happy with the results so far. Our sales person has been available at all times to return calls and bring prompt responses when he couldn't answer some of our questions, much more so than the other national solar company that pitched us. As with any contractor, the only measure you have of a company is the sales and installation team that works on your own project. After reading some of the negative reviews here it is apparent that those owners had some problems with specific people directly related to their specific project. Here in Denver, I have not experienced those issues. It would be good if ION directly responded to those with problems on these sites, as the old maxim is usually correct: "it's not the problem, but the solution, that defines a company's performance".

This company is taking forever to install my solar system. They left cosmetic defects on my house, interior as well as exterior during install. I had to tell them to fix it and then they said they would and set up time and no one came. I took off work to wait and they told me it would happen within the next 10 days whatever that means. They left no contact for the company coming. Also my solar system isn’t even turned on but I’m being charged already by the financing company who I financed through. Ion says they will reimburse me for any bills. We shall see if they follow through. It’s a giant headache though. Better to just not go solar at this point.

We loved ion solar. They worked with us and kept us updated through the whole process.

So far so good. We just went live. We will see how things go. Working with ION had been solid.

From the start it has been great. From the sales, rep, to the project agent, project manager and the install. All info was clear and concise, very friendly, professional, down to earth. The process went completely smooth and I am a very happy homeowner of ION Solar Panels.

The Good: Top end technology, comprehensive warranty, attractive purchase model -- pricing, interest rate, and ownership rather than lease -- engaging and responsive representative. The Bad: 1. Misleading system offering: claim of 84% ION solar generated power and 16% Utility generated power was factually incorrect. It was more like 48% and 52% based on actual usage. Basically, ION proposed a solar system that would provide X amount of energy annually (first year in the documents), and claimed that would provide 84% of the annual energy. However, compared that energy generation value to actual annual usage, and the system would provide only 48%. When monetized, the difference between Utility only and the Solar/Utility combination was extreme making the latter a financially disastrous proposition. 2. No amortization table or schedule in the loan proposal -- a sixteen month interest payment only teaser that was not transparently disclosed in the documentation material. 3. Misleading and inaccurate cost and usage numbers in the documentation material. Basically, ION made up a monthly energy cost as well as the Utility's kW/h rate, and then compared this to a ION plan that was based on kW energy provision. Aside from inaccurate cost values, it was not a transparent apples to apples comparison. 4. Sales pressure not from the visiting market representative but from the on telephone "closer" with the explicit statement that withdrawing from the agreement after the mandated three day "cooling off" period, but before the actual engineering site assessment would result in a $1,200 cost. This was akin to buying a pig in a poke approach to sales and closing; no actual engineering specific system, no loan and payment contract (you do far better buying a used car), and no clarity on effect on overall property ownership (i.e., how is the balance of the loan handled in the event the property is sold prior to full payment on the system?). Bottom Line: There is a big disconnect between the quality of the technology and system provision and the financials which is a nice way of saying that the people on the ground are honest, competent and professional, and the management and back-office staff are duplicitous, incompetent, and unprofessional. Interestingly, all it takes is an Excel spreadsheet and about an hour or so of analyzing the documentation that was provided to reveal this. Other users and reviewers who have complained about ION post-system installation didn't do their due diligence. On the other hand, one would want to expect more integrity out of the company. Sadly, that is not the world we live in. With regret, I cancelled the project within the three day window after doing my analysis. I really like the technology but the numbers and the promises were inconsistent with the real world.

Great first impression. Excellent communication and good follow up.

Everyone I had had the pleasure of talking to has been super friendly and very informative. They are able to answer any questions I have. The installation was quick and they were very professional.

We had a stellar experience with ION Solar! From start to finish, they communicated every step of the way and answered all of our questions. Our installers was fantastic! Timely, friendly, neat and efficient. Everything went as we were told it would go. Our system is officially generating power as of today! #gogreen

Great company to buy solar from. They’ve been very nice in providing education in regards to solar energy.

They were prompt, Did a good Job . And I like the design.

Everything has been fantastic so far, with the exception of a design change to the layout of panels on our roof that has delayed our system getting turned on by a few weeks. Make sure the site assessment takes into account the location of the pipes and features on the roof. Other than that, service has been great. Can't wait to get our system up and running, especially as we head into June when our production potential will be at its greatest.

My experience with Ion Solar has been a very positive one. Everyone we worked with was very friendly and knowledgeable.

Great company, installation team was awesome. Very professional and they explained everything they were doing.