Wells Solar
6.4
User Reviews
Star Rating
1.8
72 Reviews
Review Breakdown
5
58%
4
15%
3
3%
2
3%
1
21%
Sentiment Criteria
Value
Quality
Service
Trustworthiness
De Sossamon Fort Worth, TX
Out of business. Stolen 15,000. From us. Waited a yr and a half. Still no batteries
5 months ago
John Karioki LA
Be warned! I spent 26000.00 on solar. The worst single purchase of my life. System never worked and they are very evasive in figuring out what the issue is. They hire cheap labor that doesn't understand the system. I'm selling the whole thing for 5000 just to forget about this idiots! I hope they get sued!
6 months ago
bill penny Los Angeles, CA
wells took my money and did not install the solar panels as agreed to tried to contact them in many ways no answer signed contract on 8-3-23 . called ferren w and she will not return my calls
6 months ago
Mark Buley Austin, TX
Wells solar is closed and has made off with my deposit. Buyer beware. Wells abruptly closed and left my project half-finished and has not refunded my deposit (6K) on an additional project. I have filed a claim with the FTC and AG office. Hopefully, justice is not too far behind them.
6 months ago
dawn bowles
They ripped me off in 2016. I sued them and won. Now, my system is broken and they are ghosting me. They will not honor their warranty. I would not recommend this company at all
7 months ago
Stephen Gibbs Frisco, TX
Don't continue your project with them in current standing. I signed and financed for them to install solar a month ago, but I just received word that they are going bankrupt soon or bought out. I was wondering what was taking so long with my city permit after I got HOA and utility approvals. I did a public search and indeed, they never filed it. Appears they are having money flow issues and didn't have the funds to pay permit fee. In addition, like 60% of their staff is fired or gone. I tried to call all three of their branch offices to verify what is going on, and I got the same "not open" message even though it's during their operational hours in message.
7 months ago
Fred Sullivan Flower Mound, TX
Don't do it. Projects are oversold. Warranty charges $ 80 everytime they come out to repair the system. Parts are slow to come in. In my opinion this company is spread to thin to maintain their clients equipment and to install new customers equipment. Regards Fred S
8 months ago
Lynn Bastrop, TX
We had panels installed and two free fans. The fans stopped working and they will not fix them unless we pay hundreds of dollars...... Because they were free.
9 months ago
Dror Baldinger San Antonio, TX
The most unethical company I have ever dealt with. On February 3rd. 2022 (16 months ago!), we sent a bank transfer to Wells Solar that represented a 50% deposit ($14,400) for the purchase and installation of two Tesla Powerwalls, for which they promised imminent delivery. The Powerwalls have never been delivered. Their range of excuses for why they have never been delivered is sublime! For the record, Good Faith Energy delivered and installed the two Tesla Powerwalls within 60 days. The product is available on the market. According to their contract, WS is obligated to return the deposit within 7-10 days after termination of service. It has been over 70 days. After filing a complaint with the BBB, WS promised to return the funds between 30-60 days. It has been over 70 days. Wells Solar is the most unethical company I have ever dealt with. Legal action is the only recourse now.
9 months ago
Bubba Bryan New Braunfels, TX
Terrible company. Over a year and still do not have a functioning system. They cant even turn it on because they can't satisfy the utility company (NBU) that will allow them to turn it on. Sold us a Tesla power wall and then when it came time to install it they said they didn't have any. When they finally did get them, they wanted us to buy it even thought they still do not have the system approved and running. The broke several water lines during the install that they did not fix, and left a huge mess of my yard that I had to fix myself. If I could undo this tragedy, I would.
9 months ago
Daniel Garcia League City, TX
Jessica was very helpful. Her customer service was great.
10 months ago
Kathy Dallas, TX
called in for a couple of questions i had on wells solar and jessica answered each one with an awesome attitude! cant thank her enough ,really guided me through everything , great customer service
10 months ago
Bennie Cureton Kerrville, TX
I finally got my system installed this February. I took ten months for them to gather all the required parts but I am very happy with the install. It was very professionally done, looks great, and works wonderfully. I also like the easy to read App.
1 year ago
Hansel Cundill Carrollton, TX
I had a great experience with Gabriel and Wells Solar. He was really knowledgeable and professional and able to answer all my questions. I'm really excited to get my solar system installed. Highly recommend anybody who is looking to go solar go with Wells Solar.
1 year ago
mary ann catena Austin, TX
thank you jamica for following up on the 1000.00 referral fee. i received today thank you wells solor for your time and the work you completed and appreciate the 1000.00 check
1 year ago
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